ServiceNow Community

Skipped record Unfortunately reverted back to the "Base system" (Yokohama)

Hi All,The Skipped record Unfortunately reverted back to the "Base system" (Yokohama) and not able to revert back to the previous "Xanadu" version.How can I revert to old version, I don't want to migrate the latest Yokohama version into higher enviro...

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take table data from widget and add to RITM and SCTASK

hi everyone, I've created a simple and dynamic widget to use on the service portal so that users can add info into each row and copy rows as needed (like a multi-row but with the ability to duplicate rows). but when the catalog item is submitted, the...

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Resolved! Business rule error message from another table

I have a business rule running on the rm_scrum_task table. It is an after update that runs as follows. The code is just to set the story state to work in progess. (function executeRule(current, previous /*null when async*/) { // Add your code here...

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Update RITM watch list from catalog item variable

Looking for help on how to update the the RITM watch list from values from 2 variables on that Catalog Item.How best to accomplish this?Thank you.Rachel

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Looking for the Best Resources to Learn ServiceNow FSM from Beginner to Pro

Hi everyone, I’m currently exploring ServiceNow Field Service Management (FSM) and would like to learn it from the very beginning to an advanced level.Can anyone please suggest the best official links, documentation, or learning paths (like from Now ...

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Next version of the SIR Workspace: Opportunity to Provide Input

The Security Incident Response team is planning for SIR Workspace 2.0 to improve and streamline the workspace experience. To shape a smoother, more effective experience tailored to your needs, our UX team is gathering feedback directly from customers...

Question
Security Incident Response

Next version of the SIR Workspace: Opportunity to Provide Input!

The Security Incident Response team is planning for SIR Workspace 2.0 to improve and streamline the workspace experience. To shape a smoother, more effective experience tailored to your needs, our UX team is gathering feedback directly from customers...

Article
Security Incident Response
Security Incident Response Workspace

How to migrate CSDM data from lower environments to higher environments?

Hi all, We are enabling CSDM and capturing the changes in the lower environment and plan to do a phased release for different applications.We are trying to prepare a script to capture CSDM related data like Service instance, technology management ser...

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can't find Properties to configure the system SPM financials

I do not see properties under system properties please help

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Agent Chat Availability - Agents still available after closing the browser

Hey all! I'm working to implement Agent Chat for my client and I've noticed while testing that the Service Desk user I'm using will stay as "Available" in their Presence Status even hours / days after I closed that browser with that session. I confir...

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Incidents that were Closed, are getting re-opened by Sentinel Integration. This should not happen.

Good morning.!Incidents that are once "Closed", are getting automatically re-opened multiple times, through Sentinel Integration. We need to stop this from happening, because Incidents can only be re-opened, if the Incident's State is "Resolved", and...

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Live Agent Chat is not creating Incidents from Microsoft Teams, and message is also not coming up.

Good evening.!I need immediate - urgent help as this is a P1. Issue is that, we recently integrated Virtual Agent (Live Agent chat) with Microsoft Teams (Moveworks) with Service Operation Workspace.Everything is working fine, but the below message is...

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Prefill email message on Manager Hub team brief/Important dates?

How can I add a prefilled message to this action on Manager Hub? OOTB it prefills the email which is great, but I also want to prefill a subject and message body.

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Agent Assist for Customer Service Case Types

Agent Assist in CSM Workspace for Case Types: Looking to add Agent Assist to additional tables in CSM Configurable workspace? Here is your guide. 1. Set up Contextual Search Table Configuration: Navigate to Contextual Search > Table Configuration a...

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Agent Workspace
Customer Service Management
Multiple Versions

State should move to in progress if reopen intent is choose

Hi All,Objective:When an incident is created, its initial state is New. It is then assigned to an Assignment Group and a specific User, which changes the state to In Progress.Once the developer works on it, the incident is moved to the Resolved stat...

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