ServiceNow Community

Notification link opening up in WSD Portal not ESC

Out of the box email notification open the reservation in WSD portal, I can't find any property to update it to open in ESC ? I am able to find the code reference provide to /ws and /esc. Is there way to keep to ootb notification and repoint it to es...

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Deleting Records via Flow Designer Across Scopes

I have a Scoped App that will consists mostly of a Catalog Item and Flow, which will be used to request and remove users from ServiceNow groups (by deleting the appropriate "sys_user_grmember" record). For the Flow I am using to delete the record, I ...

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Before you start development on your custom-scoped app, do this!

Building a custom application in ServiceNow is an exciting opportunity to solve real business problems that deliver quantifiable outcomes. However, an often overlooked yet proven fact is that the foundation you lay at the start will determine the ove...

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Best Practices
Now Platform App Engine
Scoped App Development
Scripting and Coding

Static Translated Notifications not generated, no entries in Email Log

I’m currently working on a ServiceNow instance running Zurich and I’m facing an issue with Static Multi-lingual Notifications. I’m reaching out to see if anyone has experienced something similar or knows how to resolve it.In the past, I have configur...

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Due date based on priority

I am trying to get the due date in the catalog tasks to autopopulate depending on the priority. I have managed to make it work however, this should make the due date only dates that are M-F and exclude holidays. This is what I have so far but is not ...

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Generate Document and attach it to HR Case

Hi, We have a requirement to generate documents from HR Document templates and attach it to the HR Case. Can someone please guide us on achieving this. Thank you in advance! Regards,Sree Keerthi Kasula

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Script Include Glide Ajax & Catalog Client Script help

Hello TeamI want to query the custom table to find out if the user has the fax number or not. If the user has fax number, it alert to display the fax number. If the user doesn't have a fax number, it alerts that you don't have a fax number. I did not...

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Create Work Order UI action button Script Help?

Hello,After suggestion from community here, I extended OOTB create work order UI action on incident to create copy with button as checked mark, it was acceptable by client.I was able to create work order as button UI action. Create a UI page which ac...

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ui actions not visible

I created a created and a form and my ui actions are not being recorded on the form.I see ui actions are not visible when i try to search in configure..can someone help?

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(Static) Multi-lingual notification support

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Working on multi-language instances, a common request is sending emails in various languages. Out-of-the-box, ServiceNow does not support this. I have create...

Article

Regarding CSA exam

I purchased the ServiceNow CSA exam voucher on December 25, 2024. At that time, I did not register or schedule the exam; I only created a Webassessor account.My voucher expiry date is December 25, 2025. Since the voucher is still valid, I have been t...

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Form Builder

What can cause CONCATENATION FORMULA to not work in Form Builder?

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A fix-forward strategy for catastrophic issues with production instances

Consider this scenario: An unanticipated update went live, or a flawed script was loaded into your production instance, and now operations are not working as expected. The pressure is on to get it fixed quickly. When critical issues like these ...

Article

Scripting, Performance, and Queries, OH MY

One of the things I've found over the years pretty frequently is the question from junior devs asking about how they can make their 'code' more performant. There's stuff everywhere and I haven't seen one place that has these little tips and tricks...

Article

Quality Gates in Action using ReleaseOps and Automated Test Framework (ATF)

On the November 20th edition of the ServiceNow Platform Academy product managers Jon Lind of ReleaseOps and Oluyinka Oginni of Automated Test Framework (ATF) presented an example of how the two tools work together to make sure that only well-tested,...

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