ServiceNow Community

RITM Stage Shows "Completed" but State Remains "Work in Progress

When we submit the request, it goes for approval. If the approver does not act within 9 business days, the request is rejected. After that, it goes to another approver. Once approved, a catalog task is created and assigned to the group. The assignee ...

Question

Map Dictionary fields in UI Builder and Update the record

Hi, In Service Operations Workspace, when an approver rejects a request, two custom fields (Rejection Reason and Rejection Details) are shown and captured and are choice fields. The same fields should also be visible and auto-populated in the approva...

Question

Your Intranet: Old, Crippled, Broke, and Alone

This epitaph was inspired by John Frazer of Golden, Colorado. Intranets, as the initial launch points of employees’ days, emerged in the 1990’s (Frazer died in 1894) and many offer the same experience they did back then - irrelevant and outdated cont...

Article

Latest access control security enhancements for AI Agents and Skill Kit [Updated Zurich Patch 4]

In the Zurich Patch 1/Yokohama Patch 6 release, ServiceNow has released new security improvements to control access and visibility of your AI Agents and Now Assist skills. Be sure to update to the latest available version of the Now Assist AI Agents ...

Article

Require work notes on Change Request update

I want to force work notes to be required whenever any update on Change Request when in Scheduled state. I'm using a onChange client script, below is my script is not working:function onChange(control, oldValue, newValue, isLoading, isTemplate) { ...

Question

Open printer friendly Article version in Service Portal/Employee Service Center

Hello Everyone,I have a requirement of having articles available for downloaded/printing by end users using Service Portal/Employee Service Center.I know printer friendly version of a record can be displayed on polaris UI using &sysparm_media=print a...

Question

Certification number is not present in Pearson Vue exams

I am currently facing a strange issue. I cleared my CAD exam under newly introduced Pearson Vue exam system but found there is no certification number in my certificate. Instead there is only a dash (-) sign showing up. Please see the document. I kno...

Question

Discovery Classification Error

Hi Folks,Can someone please guide me on the steps to troubleshoot incorrect CI classification during Discovery?Scenarios:While discovering a Windows Server, the CI is getting populated in cmdb_ci_computer instead of cmdb_ci_win_server. While discover...

Question
Discovery

Discovery is not overwriting some values

Hello,Working with discovery pattern for a custom table we are trying to update or create new hardware models in the system, from the patter we get the model name and in a pre script we search in the model table to see if it exist and if it does not ...

Question

How to change the message displayed in an SOW applet when there is no data to report?

We have built a custom SOW interface using UI Builder. When an applet (set to visualization type donut) goes to collect data comes back with "no data", meaning there are no tickets with the selection criteria, the default message displayed indicating...

Question

Separate Resolution Codes for Incidents vs Major Incidents (Same Incident Table)

Hello All, In ServiceNow, both Incidents and Major Incidents use the same Incident [incident] table.Is there a way to maintain separate Resolution Codes for:• standard Incidents, and• Major IncidentsSince Major Incidents are differentiated only by fl...

Question

Optimizing Multiple Inbound Email Actions into single Inbound Action or Inbound Email Flow

Hello All, I am currently working on a requirement to optimize our Inbound Email Actions in a Domain Separated instance. We have approximately 133 customers. Currently, each customer has 3 dedicated Inbound Actions (New/Reply/Forward), resulting in a...

Question

Resolved! Regarding CIS - Data foundation exam

Hi all,What are the courses need to learn for cis- data foundation exam . Thank you,Poonkodi

Question

Hide 00:00 time from items in calendar report

Hi,I have a calendar report running on my dashboard which reports the 'Due Date' field of requests. How can I hide the time from these calendar items? The field is simply a 'Date' type field and has no time associated with it, but in the report it li...

Question
Field Service Management

CMDB Go-Live – What should a Business Analyst actually own?

I’m a Business Analyst responsible for CMDB go-live in a ServiceNow implementation.Our core team includes:CMDB ArchitectCMDB Process OwnerDeveloperProject ManagerI work very closely with the process owner.So far, I’m involved in:Driving agreement on ...

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