ServiceNow Community

Resolved! Explain Problem Management life cycle?

Do we have any Diagram to understand the Problem Life Cycle please or any document

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VIP tag on Incident form in SOW

Hello, How can we implement VIP tag in SOW while creating the Incident, The tag should be visible once the "Requested for" is filled. The tag should be visible before saving the incident, is this possible?

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How can we add action button for RITM(Requests) on ESC

Hi Team,We have a requirement to add ' Action ' drop down on ESC page for the " My requests" records when opened by the caller . The expected actions drop down options are " Reopen, Cancel '. We have earlier done this sort of customization for incide...

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How we can add 51-100 record out of 100 record available in Excel file.

Can we use Transform Script. coz I need to load data via excel sheet?

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Resolved! How to Track Jira Issues and GitHub Commit History in Digital Product Release Workspace

We have configured the product for DPR usage and connected Jira and GitHub.What needs to be done to ensure that the commit history linked to issues in Jira is also tracked in DPR?Seeing that a Commits tab exists, it seems that the related information...

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Rest Message From scripted rest API

I have a rest message with OAuth token of third party vendorwhen I try with the test button in the rest message it works finebut when I try with the scripted rest api I got this"errorCode":"AUTHORIZATION_INVALID_TOKEN","message":"The access token pro...

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Token management for Rest Integration

Hi Team , Need some inputs from you on Token Management. We have some integrations where token URLs have been explicitly called to obtain tokens and obtained tokens will be passed to the actual intended Rest calls to perform the required operation wi...

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How to add work notes detail under provider notification

I am working on a provider notification that is triggered when a user is mentioned in the work notes. The notification is sent to the mentioned user.My goal is to include the content of the work notes in this notification. However, I've noticed that...

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Flow that automates adding/removing group type to a user group after Request from Catalog Item

Hi all, i need some help. We have a catalog item for users to request if they want to add or remove group types like itil etc. The user puts the information in variables and after that i call them in the flow.And how can i change the group type? If ...

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Set the Custom view to default view when an IT team user open User form.

Hi Community,I have created a custom form view specifically for IT team users. My goal is that whenever they open the User module form—whether for an existing user or when creating a new user—this custom view should be set as the default view for th...

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How to hide "Reduce motion" option from Preferences dialog in Next Experience UI?

In our instance (Yokohama release), when users open Preferences (via the avatar menu → Preferences), they can see options such as Display, Theme, Accessibility, and inside Accessibility there is a toggle called "Reduce motion".For our requirement, we...

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UI action popup window

When the user clicks the "Pause" UI action:A popup should appear.In the popup, a list of pause reasons (as selectable options) should be displayed.If the user selects the option "Other" from the list:A text field should dynamically appear within the ...

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UI Policies- Incident table- unable to remove mandatory label

In the incident table- I have disabled all the UI policies, and yet the caller ID and short description are both still showing as mandatory. Any tips on how to fix this?

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How to add approve/reject settings to a playbook?

I've got a test Playbook in ServiceNow for when a new business application is created. However, what I'm wanting to do is create a decision tree where the Business Owner owner approves or rejects the actions: When I look at the available options for ...

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How to Hide the "CI removed" message in activity in incident form when we change the CI?

How to Hide the "CI removed" message in activity in incident form when we change the CI in incident form?

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