ServiceNow Community

Live Agent Chat interaction notification issue

Service Desk Agents doesn't hear the audio of the notification when they are chatting in live interaction in Service operation workspace. They also receive a notification with no body.I'm trying to check what is the issue, but i couldn't determine it...

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How to get the Payload that get sents to JIRA from Flow designer for Incident tickets?

Good afternoon.!We have ServiceNow-JIRA integration. We have a requirement, to get the payload that gets sent to JIRA from the Flow designer upon any Incident ticket updates? We need it as a JSON format. Is it possible to get it?Please help. @Ankur B...

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Change Date Format

Hello, I am getting date in string as 01-Feb-99. How can I convert this date into dd-mm-yyyy?Please guide. Thanks in advance !

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How to make fields as read only on portal ??

Hi All, How to make time zone , business phone as read only on the portal page. @Ankur Bawiskar can you help? Regards,Shabbir Shaik

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How to write the script for attached the file in workspace in popup window in sow workspace

I want to write the workspace client script ( pop up window ) for upload new version behavior it is just like the attachment functionalities as shown in screen shot in sow workspace . Could you please help me on this.

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Exam Maintenance Window: Yokohama to Zurich

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, With the Zurich release now on the horizon, the unavoidable Exam Maintenance Window in getting closer. Each new release typically brings questions around exa...

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Begainer Learning

I’m a beginner—what should I start learning, and which certification should I pursue first?

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RITM has multiple requests(group1,group2 ), if g1 got approved then g2 requests no longer required

Hi AllI have two subflows attached to a flow. the subflow 1 triggers when the space is one of 1, 2, 3 subflow 2 triggers when the space is 3 4 5 I have selected 1 and 4 so that both subflows triggerand in subflow 1 it will go for approval request onc...

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On PTASK table, when Assignment Group changes, automatically it should set back the State to "New"

Good afternoon.Requirement is: On PTASK table, whenever we change the Assignment group and save the record, it should set back the state to "New", if the States are in Assess or Work In Progress.1) I tried using Client Script, but it worked only on F...

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UI Builder: Event Visualization Click Payload Returning Null When Passing sys_id

Hello Community,I’m working in UI Builder where I’ve created a workspace page that uses Data Visualization to display Incidents grouped by Assignment Group.I configured the visualization with Group By = Assignment Group.I then added an event handler ...

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How to run "Populate primary resource attributes" from background script

I have to create a Action in flow designer, where I will be passing user sys_id. I want to trigger "Populate primary resource attributes".

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Resource Management
Service Portfolio Management

Clarification on SLA Due Field Behavior in task_sla

Hi,Could you please explain how the SLA Due field works on the task_sla table and why it sometimes shows as “UNKNOWN”?Is there any OOB configuration or related table that controls this behavior? If so, please let me know how it works.If there are no...

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Dashboard not appearing in test but appearing in dev instance

Hi everyone I am having a few issues with viewing a dashboard when impersonating a user within a group in the test instance in service now.The dashboard is appearing for admins and users within said group in the development instance fine. And is show...

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Project task parent field shows empty because reference sys_id does not exist (broken reference)

We are seeing an issue in pm_project_task where the Parent field shows empty in the UI, but in the XML the parent field contains a sys_id, for example:parent = c86566d1fb66e618ebd3f027aeefdc88 (display_value is empty)When we try to open this sys_id d...

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What is the difference between Expected loss and Potential loss in risk events?

Hi, everyone. Risk events have "Expected loss" field and "Potential loss" field. What functional differences exist between them?I have confirmed that entering values into the Expected loss field reflects the Expected loss figure at the top of the Ris...

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risk management