Unable to access my PDI dev394172 – Stuck in Hibernating state

[kusumashiva]

Hello ServiceNow Community,

I am unable to access my Personal Developer Instance (PDI).

Here are my instance details:

• Instance ID: dev394172

• Instance URL: https://dev394172.service-now.com

• Release: Australia

• Username: admin

• Last successful access: October 7, 2026

My instance is showing the message "Sign in to the site to wake your instance."

When I click Sign in, it automatically redirects me to the ServiceNow Developer homepage within a second. I am unable to access my instance.

I also tried opening the Manage My Instance page directly, but it redirects me to the Developer homepage.

I cannot find the Wake Instance option.

Could someone please help me understand whether my instance is still assigned to my account and whether it can be restored?

Thank you for your help.

[Dr Atul - LNG]

PDI Maintenance and Availability
Some PDIs may be temporarily unavailable due to scheduled maintenance.

If your PDI is currently offline, you can:

Wait for maintenance to complete and your instance to become available again.

Release your current instance and request a new one. Please note that releasing your instance will permanently delete all data and work stored on it.

As a reminder, PDIs are unsupported development resources and do not have an availability, support, or uptime SLA. We strongly recommend regularly backing up any work you don’t want to lose.

@kusumashiva 

[Tejas Adhalrao]

hi @kusumashiva  ,

check some replies form cummunity admins

If this helped, mark it helpful and accept the solution.

Regards,

Tejas