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Filtering records based on the logged in user location.parent.

Hi Folks,I’m trying to filter records based on the logged-in user’s location.parent.I created a Script Include and set up a dynamic filter option to call it. However, when I run the filter, it returns records where the parent field is (empty) instead...

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need to change rich text label value on change of script

Hi There,i have a rich text field and it should populate only when variable erg is selected.also that rich text should have the selected erg value in it and then populate but its working. i have tried on change client scripts but the result is nill. ...

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RegEX to validate multiple IP Range and multiple IP Subnets

Hi all, Can someone please help me with Regex to validate multiple IP ranges and IP Subnets.Example : IP range --> 10.0.0.10-10.0.0.100,10.0.0.10-10.0.0.100IP subnet --> 10.0.0.10/32,10.0.0.10/32TIA!!

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Need assistant with report

I need to generate a report to track assignment group hops (transfers) in Incidents. Details: We want to count how many times incidents are moved between different categories of assignment groups. Specifically, we need: 1. MSP → MSP: Incident reassi...

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Issue while consuming table level API via third party application (Table is cmdb_ci_server)

Hello Expert, I need your guidance about an issue i am facing. We are working on an integration that consume table level API ( cmdb_ci_server) . Intention is to read CI information via this API. we have created a record in sys_user table and using th...

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ACL for audit

I have enabled audit for a table to see the history list in a table. Currently it is used for all users. But this should shown only for a specific role not for others. Do anyone have idea on this? Can we implement through ACL.

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Creating an incident from a record producer with an attachment, if attachment size is more than 3MB

Creating an incident from a record producer with an attachment, if attachment size is greater than 3 mb, need to populate the comments in the same incident script logic in servicenow

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UI Policies- Incident table- unable to remove mandatory label

In the incident table- I have disabled all the UI policies, and yet the caller ID and short description are both still showing as mandatory. Any tips on how to fix this?

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Resolved! 更新セットの使い方について

こんにちは。今回は更新セットについての質問です。作業中に、間違った更新セットを選択して作業していた場合、どのような対応方法がありますでしょうか。また今後の運用のために、皆さんがいつもどのようなルールで更新セットを使用されているかお聞きしたいです。※何も知らず、ひとつの更新セットに複数人が作業した情報を保存して、移送時に大量のエラーが発生してしまったため…

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VIP tag on Incident form in SOW

Hello, How can we implement VIP tag in SOW while creating the Incident, The tag should be visible once the "Requested for" is filled. The tag should be visible before saving the incident, is this possible?

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Unable to change the state in Integration

We have integration between Webexternal tool and servicenow , When they push the web automation in there end servicenow create change request , but when they are trying to update the state NEW to REVIEW its not working ACL is fine should i need to ad...

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Concatenation of Name field of the user belonging to specific department without affecting users

I have written a business rule on sys_user table before query condition: Department.name=='XYZ' var firstName = g_form.getValue('first_name');var lastName = g_form.getValue('last_name');var Name = firstName + ' ' + lastName;g_form.setValue('Name', Na...

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How to stop default change tasks creation if a change is getting created by copying existing Change

Hi All,When I create a change 'Normal Change Model flow for task creation' flow is getting triggered and it is creating 3 change tasks by default. I want to stop triggering this flow if a new change is getting created from an existing change using 'c...

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Check differences between instances PROD > DEV

Hello, I've started working with a client, and they gave me the task of mirroring the GRC application in the DEV instance. Here’s the problem: the client doesn’t want to clone the PROD instance, so I have to do it manually.I’m tracking the sys_update...

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Need help on date calculations

I have a requirement to trigger a notification on a contract's end date minus the notice period minus 30 days.I am free to implement this however, so I figured to create a flow for this which runs on a daily schedule.However, I am having difficulties...

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