ServiceNow Community

Issue with Publisher Overview Results tab and Software License Compliance Position report

Hello Experts, Can anyone help me with the following queries and advise how I can find the root cause? 1. Any issues related to non-compliance will appear on the Publisher Overview Results tab after reconciliation.2. Products found to be non-complian...

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Product still appears in on Software Asset Workspace, even though License Under Management is false!

Hi All,We have License under management set to False for one of the products for Adobe System but still after running the reconciliation we see that product on the dashboard in Software Asset Workspace.And we don't want that product to be shown on th...

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Software License Compliance Position Report after Zurich upgrade

Hi All, has anyone noticed a reduction in the number of records in the LPR following an upgrade to Zurich?We upgraded from Yokohama. The number of entries in the report reduced by around 20% in each instance. The other change I noticed is that the SW...

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Software installations creation for container images and SBOM

I am looking for support in the context of software installation records based on container images/SBOM information.Currentlly, softwares used withhin containers like docker or Kubernetes are a blind spot and we would like to have an inventory of tho...

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CSM AI Agent Collection: Triage cases agentic workflow

The Triage Cases Agentic Workflow in Now Assist for CSM automates the first step of every service interaction by handling customer inquiries intelligently and consistently. It coordinates multiple AI Agents that gather missing data, validate document...

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Case Management
Now Assist for CSM

Resolved! Flow Designer giving a Unique Key violation detected by database ((conn=867010) Updating User ID

I have an interesting situation. I have a flow that is an effort to keep Okta from duplicating user accounts. Here is what I mean. If there is a user named bross (which has a sys_id) then Okta has a "PersonID" that has the Okta unique value added....

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Playbook record producer

Hi, I wanted to know if its possible to have a record producer in Playbooks. Currently I have a record producer that populates 3 different tables. Is it possible to do that using playbook? I noticed playbook triggers from record creation/update, ho...

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After upgrading from Xandu to Zurich , the custom theme doesn't gets applied.

After upgrading from Xandu to Zurich , the custom theme doesn't gets applied. All I want is to update my Non- production instances to have different colors themes of the Header Banner color to differentiate between instances.

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How to End a Playbook

Greetings all, I'm trying to educate myself on the use of Playbooks within ServiceNow. I have built various Flow Designer solutions in the past. This may seem like a silly question but how do you end a Playbook after a Decision / If condition stateme...

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Using Document Intelligence with Flow Designer

Using Document Intelligence with Flow Designer Easily set up automation for Document Intelligence Data Extraction in Flow Designer. The key benefits are: Easy to embed Document Intelligence in Flow Designer to automate the end-to-end processReduce...

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Document Intelligence

Need to show pop up with Ok or Cancel button , when user click on Ok the feedback task should create

Hi All,Need to show pop up with Ok or Cancel button on HR case form when state is awaiting acceptance, when user click on Ok the feedback task should create. Any suggestion to achieve it? I created a UI page and called it in onChange client script, i...

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Tokyo

Exam Schedulnig Timing

I have just finished the ServiceNow Administration Fundamentals/CSA course and at the end of thebook and the end of the course it says to register for the exam. Should I do that now, or go through the rest of the "Associate" course and begin the "Pro...

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Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge

Our annual #BuildWith Challenge is back for the 4th year, and we can’t wait to see what you create using ServiceNow Build Agent. Build Agent is Now Assist’s agentic AI tool designed to do all the heavy lifting of building a fully featured Service...

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Need details on the nodes and Semaphore

I read the docs but did not understand nodes and semaphore concept. Can someone help me with a simplified concepts of these.

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time calculate

how i calcuate or count time in duration field without make any other custom field i want to calculate time when state is in maintaince any body can guide me how i do this it is possible or no if yes then how BR FLOW DEigner etc just guide me cmplet...

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