ServiceNow Community

Reporting of currency fields in one currency

Hi Friends, I am try to extract data into excel or csv by creating a normal report. But in the report I see data shown as EU or US or whatever currency stored in the field. How can I have one currency value exported into excel or at least shown on th...

Question

Scripted Rest API - Bulk Operation

Hi Friends, I am working on an interface where third party will be pushing the data into ServiceNow in one by one through Scripted Rest API. Entries created will be like 100K per hour. To improve the performance, I want to use import sets and transfo...

Question

Updating Comments and Work Notes in Asset Reclamation Request

Hi ,I am trying to update asset reclamation request comments and work notes from the flow designer. I have created the action as create record to create asset reclamation request. Mapping the fields with some values. When i tried to map comments and ...

Question

links are broken in AI Search with Now assist

Hi Team, We are experiencing an issues where we are not able to open link from the AI search with now assist results. In short , the links are broken in AI Search when enable Now assist Kindly assist with the troubleshooting steps Regards,Amit

Question

Approval Groups in Workflow

Dear Experts, We have a requirement to find out the In which workflows specific groups are used as approvals. Is there any short cut to find out the details of the groups in ServiceNow?

Question

How to make a refrence field editable

Hello i have a view where i have a usernumber refrence field.This field comes from lets say view2. I really want the user to be able to edit this field when the number is wrong. So when the user is in view they can edit the refrence usernumber field,...

Question

Can we add the existing reports to the platform analytics dashboard?

I have the existing reports are in place and i have created the platform analytics dashboard and added few data visualization using add element.The question here is, can we add the reports to this dashboard similar to the classic dashboard since ther...

Question

Trouble setting Date/Time field with GlideDateTime in Transform Map Script

Hi all,I’m working on a data import in ServiceNow and I’m having issues updating a Date/Time field (u_due_date) using a field script in a Transform Map. My goal is to convert a date string from the import set to a valid Date/Time value in the target ...

Question

Is it possible to restrict an indexed search source(ai search source) by role?

Hi Everyone,Global Search returns results only if the user has the correct ACL permissions, but I want to confirm whether index search sources (ais_search_source) themselves can be restricted by role.Any guidance or best practices would be appreciate...

Question

What is the difference between "sys_hub_action_instance" and "sys_hub_action_instance_v2"?

After migrating flows using update sets, I visually check to make sure each flow action is updated correctly.This is so inefficient that I'm looking into whether I can use table information instead.Recently, I discovered that flow actions are stored ...

Question

Doc Intel with Now assist panel

I completed the setup like I created a use case by creating a custom filed on the Incident.It is working as expectedNow the issue is I want to see the extracted data in now assist panel. For that I activated a skill I.e.. summarize incidentSince I ca...

Question

VA info banner / message

I’m looking for a way for the Virtual Agent to display information about current service outages or a message of the day. This ensures employees see the info before submitting a ticket or contacting a live agent, helping reduce incidents related to o...

Question

Hello All, I need assistance with troubles with Duplicate emails to assignment group

I have been having issues with duplicate email notification to Assignment group Once request is submitted from the portal. it is triggering from the email notification I created in RITM table, I have checked the flow, business rules, scripts but to n...

Question

Change Management for non-prod environments

Have your organization implemented or used changed management to manage changes for non-prod environments? I have never implemented ITSM lean for non-prod environments before. We are assessing if change management is a good fit or is there a better...

Question

Broken or Irrelevant links in NowAssist Virtual Agent response for any prompt

Hi, We are working on deploying NowAssist with Virtual agent for our customer. There is a major issue where the links showing up in the response in VA for any prompt , are irrelevant to the prompt. For eg;, if we are prompting for 'password reset', ...

Question