ServiceNow Community

Why does the Company field on Problem ticket use a reference qualifier "customer=true"?

Hi Community,I've been looking into the Company field on the Problem form and noticed something I'd like to understand better.The Company field is a reference field pointing to the core_company table, and it has a reference qualifier preset with the ...

Question

HTML Variable auto collapsing and not expanding to show contents

I have a catalog item HTML variable that is populated via script. It keeps auto collapsing and even when expanded does not show entire contents (see images). I need this to auto expand to the size of the contents. Here is the script that populates ...

Question

About the integration method between CSM and Outlook

We are using CSM. We want users to open the ServiceNow Add-in from Outlook and create a record in the “Case_di” table (which extends the Case table), with the email content set on the record. What approach can be used to implement this?

Question

DPR Release Calendar - delete entry - error message

IF we are in DPR Release Calendar, can we delete a release calendar entry view? When i am in DPR release calendar i attempt to delete an entry and received the following response "This release calendar contains release targets with scheduled releases...

Question

MRVS report creation and how to display real value instead of sys_id

Hello, My requirement is to create a report from a MRVS that has 2 columns one for employee and the other is the employee's manager (both reference fields).I tried creating a database view and can see the rows but sys_id are displayed instead of the...

Question

QR code decoder

I have a requirement that when an inbound email is received, if a QR code is associated with the received email , it should be decoded and the extracted data should be stored in a custom ServiceNow table.

Question

How to implement an always‑visible (expanded) tooltip for 5 WHY RCA questions on Problem Task (PTASK

Hello Community,I’m looking for best‑practice guidance on implementing an “always‑expanded tooltip” (i.e., permanently visible contextual guidance) on the Problem Task (PTASK) form in ServiceNow.Business RequirementDisplay 5 WHY Root Cause Analysis q...

Question

g_form.addOption() is not working inside GlideAjax callback function

I have a MRVS have a field have type is Select Box, in my onLoad client script have a callback function in GlideAjax to get question choice in order to add options to select box field. I tried to log the response and it working correctly. but when I ...

Question

Check for the change manager in a change request

Hi,I have a requirement to update the change managers for a certain application.I am having a look at one of the normal changes, not able to figure out from where and how is the change managers getting populated.For my change request I have in total ...

Question

Query Related to Business Rule

"When an incident is resolved, if it is linked to a problem, the system should check if all otherrelated incidents are also resolved and then automatically resolve the problem after saving." This is a scenario, How can i do this scenario give me the ...

Question
Incident Management

illegal access to package_private script include: caller not in rhino.global

I cloned the client original widget (which is global) using scoped app "digital" so the new clone is scoped app.I also updated the script to "global.SPCart" to make it callable.when I test run it, the error above shows up.I found out that the widget ...

Question

To and CC dynamically using Email Scripts in Email Client Template of service operation workspace

Can we populate To and CC dynamically using Email Scripts in an Email Client Template of sow(service operation workspace)?I was able to achieve the requirement using JavaScript directly in the To/CC fields, but not via Email Scripts.Could you please ...

Question

Creating Software Installation Records

Hello everyone, I’ve come across an interesting integration scenario and would like your input. We are receiving device details along with associated software installation data from a source system. Each device can have 100+ software installations. T...

Question

Making the most of Software Install Condition on SAM

Author: Srinivas Ramanujaiah Many SAM Managers are looking for ways to apply their software entitlements to a specific environment or set of software installs. A good example could be Microsoft Visual Studio Subscriptions or MSDN that allow organi...

Article

Resolved! What is this widget in Service Portal?

Please help me identify what widget is this in Service Portal.It has a tooltip of "Open Analytics Window" with a pie icon, located above the Performance Analyzer widget.I need help identifying it so I can control its role access. Thank you very much.

Question