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What`s New Popular Posts More The latest in Community Posted by jordancbaron Want to win a trip to K26? Lift Off to Knowledge Has Launched! Lift Off to Knowledge ... Read More Posted by jordancbaron Save $200 on Your Knowledge + CreatorCon 2026 Ticket Hey, Community! Knowledge + CreatorCon 2026 is coming ... Read More Posted by jordancbaron Why ServiceNow's Government Forum 2026 Should Be on Your Calendar If you work in governm... Read More Posted by Pooja Gupta1 Announcing the 2026 Best Employee Experience Contest 🚀 The 2026 Best Employee Experience Contest Website is N... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- Kickstart Your Service... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcman Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcman Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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Community activity

Auto assign user based on employment type

Hi, user whose hr profile meet these conditions like employement type is contractors they should be auto assigned to contractor external role( global scope) 

  • Question

Translation of options In Catalog

I have a requirement to translate catalog options into German or English based on the user’s location. In the catalog variable, I have currently configured the options in German to support more accurate browser-based translations. Additionally, the s...

  • Question

Add Flag on List View of Caller field on Incident

Hi Everyone,how to implement below requirement:Enhance the Incident List View in ServiceNow by visually identifying callers who meet specific criteria. When the Caller on an Incident record is:user is not VIP, ANDA member of the “VIP Assistant ”  gro...

  • Question
  • Hi

padding is not working for VIP Flag

Hi Everyone , I am facing two issues in the script below and need your help to resolve them:I have added two images in the script, but only the VIP image is showing. The second image is not visible. I have highlighted the relevant line in red inside ...

  • Question

ATF Question -Regarding Tab visibility check

How can a tab visibility check -example "Resolution Information" in incident. Tab  must be visible to snc_internal users for example use case.  How this check can be included in ATF Test Step. Please do someone help on this!  

  • Question

CIS- Data Foundations (CMDB & CSDM) exam 2026 - Tips and Tricks

Hello All, I have cleared CIS- Data Foundation (CMDB & CSDM) exam recently (Feb'26). There are lots of confusion spreading regarding this exam. I am trying here to answer some of the question which might be useful for the exam.1. Best resources to pr...

  • Question

SNAA Lab 1.2.1

ServiceNow Administration Advanced On Demand (Xanadu)Lab 1.2.1Where do I get this second "Shared (target) instance" ?  I can not seem to find it in any emails or the documentation. When I try and request another instance, it tells me my first instanc...

  • Question

How to call array from my system property?

Hi everyone,I'm working with a system property that stores an array of string values, for example:Property: list.of.stringsValues: "111 - TEST", "112 - Test2"In my Script Include, I'm retrieving the property like this: var titles = gs.getProperty('li...

  • Question

Task 02: Create New Class validation failing

Hello,I have problem with Task 2 - Create CI Class.  I can see "Mongoose webserver" class created with provided detail. It is extended from Web Server Class. But when I click "Validate Task", I get 3 observation & fails.Here is the screenshot for my ...

  • Question

General Ticketing Question

Hello, I am new to servicenow and am working on a dashboard that is supposed to basically display the work my team is doing in servicenow. I think the main idea is to track the "tickets" but I'm having trouble figuring out what tables to use from ser...

  • Question

Hide icon label and color from record information tab in workspace

Hi Everyone,  I would like to hide the VIP label, icon, and color displayed next to the caller’s name in the Caller section under the Record Information tab in Workspace. I have highlighted this in yellow in the screenshot below.can someone suggest h...

  • Question

IRM - Smart Assessment Engine

We are trying to set up a demo for a client and wanted to include the Smart Assessment Engine in the demo. Please share how to set up the actions in the Smart Assessment Engine and include responses as inputs. Thank you!

  • Question
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