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Step based fulfillment flow

I have a set of catalog tasks to be generated in sequence. However if the first task is Closed Cancelled, we need the rest of the task to stop generating and close the request. Can this be achieved using step based fulfillment flow.

  • Question

How to complete an audit of assets issued to employees

I am the assigned Hardware Asset Manager and we just recently implemented ServiceNow. I learned how to complete an audit of a stockroom but what is the most efficient method of auditing assets that are issued to employees throughout the organization?...

  • Question

Quick & Crisp : MCP , A2A and AI Agent

Hi All Organizations adopting GenAI are increasingly seeking conversational experiences, intelligent automation, and multi‑agent interoperability within their digital ecosystems. ServiceNow now enables this through capabilities such as AI Agent trigg...

  • Question

Opening a list variant from Dashboard

Hi, I have a created a custom list variant which works fine when I open it from the workspace. But when i open list from dashboard it opens a simple-list variant. Is there a way we can open the custom list variant from the dashboard rather than the s...

  • Question

Need help on the Database View

Hello Everyone, Can anyone help on the Database View creation on the below requirement: To capture content actively utilized by the business, the migration scope will be derived from the system’s navigation logs.Data Source: sys_ui_navigator_historyP...

  • Question

Addtional container in Service Catalog.

Hi all,I am trying to get 3 containers in Service Catalog for widgets in my organization instance to be added as shown in PDI OOB below. My organization instance currently has 2 'Add Here' containers, how do I make it the same as PDI? Below is my org...

  • Question

Sourcing request and approvals help

I am implementing HAM for the first time and am looking for advice and best practice tips for utilizing sourcing task and approvals for our catalog items. There are some items that require approval from certain groups and other items from other group...

  • Question

Discovery failed due to IRE Engine error.

we are facing an issue during Discovery where the IRE fails, and the discovered data is not processed into the CMDB.   Has anyone faced similar issue before? Any guidance from the community would be appreciated. @Ankur Bawiskar ,@Dr Atul G- LNG ,@AJ-...

  • Question

Service catalog drop down form design

Hi Experts, I am working on catalog form where it as 1 field based on the drop down selection we have 4 more fields whose drop down values is dependent on eachother while system ID field has around 60 chocies values in drop down how can we manage thi...

  • Question

AI Voice Agents Are Here: Autonomous Service That Delights

We're excited to announce that AI Voice Agents are now live on the Now Platform!   AI Voice Agents bring natural, human-like conversations to your customer and employee experiences—answering questions, resolving issues, and completing tasks through v...

  • Article
  • FAQs

warranty expiration data

i want to know about this anyone? who know about warranty expiration data comes from? if you know about that please explain and provide guide about warranty expiration i just want to know that field is populated from ___? how many BR or Client sScrip...

  • Question
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