ServiceNow Community

How to add fields under 'Ticket Fields detalis' in Service Portal

Hi,Is there any way to add field under this Tab without cloning the widget?the page id is: csm_ticket&table=sn_customerservice_case

Question

Priority Matrix

Hello! We currently have two record producers, one for general incidents and the other for specific security incidents (only using ITSM module). A requirement is to have a separate Priority Matrix for incidents logged under the security incident rec...

Question

Remove specific option from the workspace list

This is my risk workspace I want to show specific roles to see the Risk option from the can anyone help me to achieve this. I have add audience but the option is still visible to everyone

Question

Record updated by

Hello, I would like to make a report on INC not updated by itil role last 5 days. Is it possible and how? Best regards, Nenad

Question
Incident Management

Resolved! How can we add the restirction in list view without using any server side script or ACL's

Hey Community, I have a requirement where I want to restrict the list view according to the role. Let's consider there are 2 roles, role AB and role XY, so without using the ACLs and any other server-side script, I want this to be achieved. Do let me...

Question

Cancel Button in Service Portal

When a user creates a request or incident in the Service Portal and later wants to cancel it, a Cancel button should be available in the Service Portal. Please let me know if there are any solutions for this.

Question

how to check if attachments are added before submitting the RITM?

How to check if attachments are added to the catalog item before submitting the Request? Regards,Saranya

Question

Flow Designer action "Ask For Approval" -- send approval req to manager of group?

I am familiar with building flows that send approvals to groups. However, I have a request from a customer to send an approval to the manager of a group. I'm not seeing anything in the Flow Designer GUI that would do this, and my queries to co-worke...

Question
Flow Designer

MVRS

Hello, is there a way that I can do MVRS dynamically to change depending on the topic selected in a select box in a record producer

Question

Resolved! name of property that closes 'Cases' automatically when they are in 'Resolve' State

Hi,in CSM Module, what is the name of property that closes 'Cases' automatically when they are in 'Resolve' State after number of days

Question

Resolved! Restricting Ticket Visibility to assigned to and Opened by Users

I have been tasked with Restricting the visibility of offboarding tickets to the person the ticket was opened by and the specified technician that the ticket is assigned to. What is the best practice way to accomplish this? I tried to implement a bef...

Question

Workspace page "No content available"

Hello, I created a workspace variant page in IRM Home Module. When i created the page it is working well. But now, when I open the page I just see the "No content available" message: How can I solve this problem?

Question

how to set up service now to allow pypy PySNC to red a table, the user can in the ui

https://github.com/ServiceNow/PySNC/blob/main/docs/user/authentication.rst from pysnc import ServiceNowClientfrom pysnc.auth import ServiceNowPasswordGrantFlowclient_id = 'xxxxxxxxxxxxxxxx' # oauth_entity.client_idsecret = 'xxxxxxxxxxxxxxxx' # oauth_...

Question

Interaction record is created for every now assist conversation When Agentic Workflow running

I Need to Disable the auto Creation of the Interaction Record only When the Agentic Workflow is running. #Agentic AI#Now Assist

Question

JAMF Connection Issue

I'm configuring Service Graph for JAMF , As part of the guided set up configure connection , I'm trying to test the connection . As i do that , I'm getting this error - Unable to make a connection to JAMF API call. Please check your credential config...

Question