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Workflow Approval - User activity

Hi Team,I have created an Approval for RITM using Workflow Approval - User activity and adding approvers using sys id in Advanced Script. Refer below image. For wait for condition I have set "Anyone to approve" and When anyone rejects " Rejects ...

Question

Please provide me the regex for extracting CN

Hi,I am working with a field that contains LDAP Distinguished Names (DNs) concatenated using ^ as a separator. I need to extract the CN (Common Name) from each DN. CNs can be either numeric IDs (e.g., 02042174) or person names that may include escape...

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flow designer script

Hi All, I am getting two or more sysid via flow varible in the flow designer, I neded to pass one by one sysid in the another subflow flow along with group name , but it takeing only first sysid other sysid is not taking .I have designed using the f...

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URGENT: PDI Stuck on 502 Bad Gateway Error

Hello Community,I am facing a critical issue with my Personal Developer Instance (PDI) and am requesting assistance, as I have a project deadline approaching quickly. I was using my instance just fine and then all of a sudden it logged me out and sai...

Question

Reference qualifier not working properly for Dection table result field

Hi,Good Day,I need help on the decision table reference field.We have created a decision table with reference field in the result column with reference qualifier configured.that reference qualifier works for the drop down list but when i click on the...

Question

Need help to combine 2 arrays if one of them is empty or variable being used in array does not exist

I have a variable set attached to 1 catalog item and there is flow designer that is integrated with othe 3rd party for 2 catalog items. i have variable which might have value for that variable set sometime but sometime it might be empty. so the code ...

Question

Showing emails in activity stream on employee portal

Hi, Since it is not possible to show emails in the activity stream on the employee portalService Portal: Email activity is not displayed in standard "Ticket Conversations" widget - Known ErrorI was thinking of creating a new tab in the standard ticke...

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Resolved! [GF#3] Let me show oyu difference between setDisplay() and setVisible()

(not a question)Differences between setVisible() and setDisplay(). #GlideFatherClient Scriptg_form.setVisible('field_name', false)'g_form.setDisplay('field_name', false)'

Question

Need to translate a configurable workspace? - check this

Now that the Tokyo release is out and people have started to play around with UIB for a few releases and started to learn it's intricacies, it's time to start going through how translations with this new UI concept (we internally called "Project Pol...

Article

innovation management

As an Idea Manager,I want the Idea Number, Category, and Owning Territory fields to be displayed on the form when I click Open in Platform,So that I can view key details and edit Category to associate the idea with one Portfolio value, while Owning T...

Question

Auto-cancel RITMs in Waiting for Approval state after scheduled notifications and reporting.

- Generate and send scheduled reports to respective Country_Approver_License group manager for RITMs pending approval. Here group is for 15 country like USA_Approver_License, Hungrey_Approver_License so on- Send two reports at 7-day intervals (after ...

Question

How to use script include function in report

script include :var BlankRequestChecker = Class.create();BlankRequestChecker.prototype = { initialize: function() {}, getBlankRequestList: function() { var blankRequestSysIDs = []; var req = new GlideRecord('sc_request'); ...

Question

End Conversation topic not closing the conversation from Agent Chat Queue Triggers

I have configured queue triggers for Agent Chat queues to allow users create an incident if agents rejects the chat request. However I am also getting an option to "End Conversation" if agents reject the chat request. If I click on End Conversation t...

Question

FSM Dispature workspace -agent assignment

Hi all,I'm unable to assign the agent to my tasks in the dispatcher workspace ,sometime I can't see the white space and even if i have white space and skills are matched unable to assign them -Auto assign and assignment assistance is not working fo...

Question

Quesion related innovation management

When creating a task from an idea, the Idea Title maps to the task’s Title field.The Idea Description maps to the task’s Description field.it should Works for all task types available in the dropdown (Demand, Project, Epic, Story, SAFe, etc.) dependi...

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