ServiceNow Community

Moving CMDB Data Certification Policies between instances.

I created 9 CMDB Data Certification Policies in a lower environment of Zurich to test the process in Data Manager, CMDB Workspace. What is the process to move/copy/export these 9 CMDB Data Certification Policies to a Production environment. XML? Up...

Question

Automation CI class - creating child class for different technologies

Hello guys! Just a quick question and second opinions on this. We have a requirement in our company to register InfraCode and other remediation automations as a CI per se, as it has versions and relationship to other CI and changes in those have pro...

Question

Resolved! How to Set Up Calendar Invites for Outlook Using ServiceNow

Introduction: Creating calendar invites for Outlook through ServiceNow can significantly streamline the scheduling of meetings and events. This guide will walk you through the steps to set up an iCalendar event and trigger it via email notification u...

Question

Questionnaire - why do I do see a header of Variables ?

Any idea, why on this instance when I show a Questionniare I see Variables after the title and before my question ? I cannot see why it suddenly started. I did wonder if it was an instance, plugin update, but a PDI that is to the same level is not s...

Question

Where can I find templates required for implementing HRSD

Hi Team,Servicenow provides a specific excel template to collect data related to a record producer or HR Service. Generally that excel template contains multiple tables which provides guidance in one table and other table it collects information abou...

Question

incident form is readonly after zurich patch 7 upgrade

After upgrading from Zurich Patch 6 to Patch 7, the Incident form has suddenly become read-only for me. Is this expected behavior after the upgrade? If so, could you please advise on the recommended solution to resolve it?

Question

Designing an AI Command Center in ServiceNow – A Learning Experiment

Hi Community, As part of my ongoing learning projects in a Personal Developer Instance, I explored the idea of building an AI Command Center within ServiceNow. The concept was simple:How can we create a centralized visibility layer that aggregates op...

Question

Multiple Business Applications per Application Service?

Hey everyone! Is it possible/acceptable in the CSDM framework to have an application service instance match up to multiple Business Applications? For example: We have a Production, Test, and Development instance of the ServiceNow Platform. When co...

Question

Salesforce Spoke OAuth 1.0 – Access and Refresh Tokens Tied to Different Users?

I’m looking for confirmation on how Salesforce Spoke OAuth 1.0 credentials are stored and associated in ServiceNow.Observation / statement to validate:For Salesforce Spoke OAuth 1.0, the Access Token and Refresh Token exist as separate records and ma...

Question

Validate Lifecycle combination Business Rule error in Flow Designer

Hello all, When I am trying to update a Business Application record from flow designer,I am updating with Status --- Retired, Life Cycle Stage ---- End of Life, Life Cycle stage status --- Retired.the record is not getting updated with the values, in...

Question

Service Operations Workspace interaction record

We are evaluating how to optimize the out-of-the-box (OOTB) Interaction Record feature within Service Operations Workspace along with Playbook to improve data quality and reporting capabilities. We currently create incident records for all customer i...

Question

SOW: Reuses same tab when opening different report links (P1/P2) from Data Visualization component

In Service Operational Workspace (SOW), I created two Data Visualization Single Score reports for P1 and P2 priority incidents, and I also created the page correctly.The issue I am facing is: when I click the P1 report, the related P1 incidents open ...

Question

Microsoft TVM Machine Vulnerabilities Integration error

I am running delta import for TVM integration, I am getting 4 processes in the queue one of them processing while the rest 3 are failing with the error:"Invalid response code recieved from MicrosoftTVMComprehensiveIntegration:0"Anyone faced something...

Question
Integrations

KPI’s for ServiceNow Platform Owners

I’m curious how other organizations are measuring success at the platform owner level.As a ServiceNow Platform Owner, what KPI’s or metrics do you actively track to understand platform health, maturity, and value?Some areas I’m especially interested ...

Question
platform owner

Guidelines for Requirements Gathering

If you are just starting with ServiceNow and need help on how to gather requirements, we have you covered. The attached document can be used as a template and guideline for collecting requirements. It does not cover all products, but it provides a ...

Article