ServiceNow Community

Getting SFTP error for data source

Hello, We are getting below error when trying to retrieve a file from SFTP.Surprisingly this same data source works fine in Development but not in our QA servicenow environment. I manually entered the password in the data sources in both Development ...

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SAP Ariba Integration for SAM Pro

Is there a Process and Procedure document available to do SAP Ariba Integration for SAM Pro.

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ServiceNow Exchange: Autonomous IT Academy - CMDB Core

A trusted CMDB starts with the right foundation. In this session, learn how to configure CMDB Core so identification, reconciliation, and data source authority work together to prevent duplicate records and conflicting configuration item (CI) data...

Event

Registration information for the South Florida April 1st, 2026 SNUG Meetup

SNUG Members, Below find the registration link to the April 1st South Florida SNUG MeetUp.We have several AI use cases from local companies in South Florida, see high level agenda below, share with your network and hope to see you there. Registration...

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how to lock time sheets of current month after specific date

I need to lock Time Sheets with date "Week starts on" in current month, after a specific date (if possible configurable for each month/year). Time Sheet Users and Approvers manage Time Sheet by Time Sheet Portal.Suggestions according ServiceNow Best ...

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Time Card Management

Resolved! IntegrationHub ETL Nested Ojbects

Hello! I've been tasked with installing and configuring the Service Graph Connector for Google Console to maintain our ChromeOS devices with our CMDB. I got the baseline installation of the plugin to work and data is flowing. The end user requested t...

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Service Graph Connector

Unable to submit Smart Assessment in IRM/TPRM Module

Hello Team,We are upgrading to Vendor Risk Management module to Third party risk management module and we have enabled smart assessment engine for TPRM.The issue is after creating internal assessment record, we can attach the questionaire template bu...

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Employee Center Intake Design Without ServiceNow Virtual Agent

We are not planning to use the native ServiceNow Virtual Agent and will instead be leveraging an alternative solution. As a result, we are exploring opportunities to design a more intuitive and efficient intake experience within the Employee Center.O...

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in Problem task the close_notes field label showing as canceled reason

in Problem task the close_notes field label showing as canceled reason@Ankur Bawiskar any idea on this?There are no labels no dictionary over-rides for this

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ServiceNow Exchange: Autonomous IT Academy - AI Skills for Fulfillers

AI Skills for Fulfillers | Autonomous IT Academy Your IT fulfillers spend too much time on repetitive tasks — triaging incidents, writing resolution notes, searching for answers across tools. This session shows how Now Assist AI skills and agentic...

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Academy
Virtual
Webinar

CPQ Configurator Opens Blank Screen in Workspace

Hi Everyone,I’m facing an issue with the CPQ Configurator in Workspace on my Personal Developer Instance (PDI).Issue DescriptionWhen I open a Quote in Workspace and click on the Customize (Configurator) icon for a line item, the configurator opens bu...

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CSM Configurable Workspace

OIDC SSO - Auto provisionning - import table not created for userInfo

Hi ! I'm actually configuring a OIDC SSO for my customer : - the authentication is ok- the user account I'm using is correctly connected to Service Now I'm also configuring Autoprovisionning for my user, which is based on both ID Token and User info....

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How to get EOL dates on POS device by OS

POS devices seem to go end of life based on their OS version. Currently models are generically pulled into ServiceNow via a separate integration for these devices. Because the models are at the higher level there isn't a way for me to tie the devices...

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Pulling Okta user from catalog item portal

Good day!Anyone here have done a portal form and on the form, instead of a reference to sys_user, the requirement is to pull user information from Okta. The form will have a freeform text where submitter will provide the email address, then click a c...

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Data Visualization - Single Score widget

Haven't had a great experience migrating Reports and Dashboards to Platform Analytics.We're finally getting around to updating our dashboard, reviewing each one, and manually fixing those dashboards as needed. Yuck. One question still remains, How ...

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