ServiceNow Community

Indicator monthly score is showing count incorrect in platform analytics

I have created an indicator to retrieve all of the SLAs for RITMs and to break them down by item owner. For this, I am using the 'sc_req_item_sla' table. I developed a monthly-based indicator and set the source accordingly. I am able to display the c...

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Performance Analytics

Retrieve Updated RAM Value on Window Server Without Rebooting the machine using ServiceNow Discovery

When running discovery on a Windows server, the RAM value is retrieved from the registry. However, this value may not reflect any recent increase in RAM on the machine. To fetch the updated RAM value without rebooting the machine, you can use the fol...

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Discovery

NIST state for Security Incident Response

While implementing Security Incident Response using NIST Stateful in Process Definition. Can we move back (for example) can move to Contain from Review State. Kindly provide any information.

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Can traffic light color scheme be added to an indicator ?

Hi,In an indicator widget i want to add color scheme. If scores are less than 80% it should be shown in red if >80%should be shown in red.From the docs i can see that it can be added to targets but i want to know if the same can be added to an indica...

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i

Agent Workspace: how to block off certain fields from being edited

Getting used to the HRSD Agent Workspace functionality but one thing I want to know: how to block off certain fields so that they are not edited? We have been able to set up certain fields to autopopulate as they are dotwalked from a parent reference...

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SAM Pro integration with Procurement systems

I’m looking for documentation on SAM Pro integration with procurement systems. If you have worked on this or have any information, could you please share it? Thanks in advance!

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Guided Tour for Employee Center

I am trying to create guided tour on Employee Center. I want to include Header (My Tasks, My Requests) and My Active items(Requsts, Survey) . My active items works but when the step comes to Header tasks I get an error : This is happening for My Task...

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Redesigned My Approvals Page with Bulk Approve/Reject & Send Back for Info

Hi Community, I recently redesigned the My Approvals page in our Service Portal to improve usability and efficiency. Out-of-the-box, the page only provides Approve and Reject options. I’ve extended this by adding the following new features:Send Back ...

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I am unable to locate the instructions for SANF labs. can someone provide assistance?

Currently, I am working on the ServiceNow Administration Fundamental labs but I do not see any step-by-step instructions. Can someone provide any guidance.

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Update button on User Form Activity is not moving the playbook activity forward

Hi,In a Playbook, I’m using a User Form Activity to show Task fields so agents can update the record directly from playbook. Questions:1. If the agent sets the Task State = Closed from the User Form, should the playbook activity auto-complete, or mus...

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Rules

For high-performance processing, which is preferred: Business Rules or Script Includes?

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Service Catalog

Article -> Detecting Duplicate Client Scripts Using a Background Script

Hi All, This is my first try at writing article here on the community, its about a Client Script Duplicate Audit script. This background script identifies duplicate client scripts on specific tables such as incident, change_request, etc. Its goal is...

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Request to Join ServiceNow Meetup Group (India – 2026)

How can I register for upcoming meetups in India in 2026 at any location such as Pune, Kolkata, or Hyderabad? Also, please add me to the meetup group.

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How do I Bulk Delete & Update 1 Million Incident Records in Customers Production Environment ?

A customer has requested the bulk deletion and bulk update of nearly one million Incident records in their live ServiceNow production instance. What platform-native tools, background processing mechanisms, and data-handling strategies would you evalu...

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Resolved! Import Sets 2 Source Records to 1 Target Record

Hello!I'm trying to create or coalesce 2 source import set records to 1 target record.I got a cool script to do this (see below), but my issue is that my source records do not have a common source Classification field. Here's what I want to do:Source...

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