ServiceNow Community

Password Reset Blocked Users

We have recently migrated a project to ServiceNow so users are still not familiar with login creds. Instead of userid they user email and that leads them to block. We see users are listed in Password reset blocked user table but there are users with ...

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Configure multiple model categories in the CMDB model

Hello, everyone. You can set multiple model categories for a single CMDB model. As stated in the documentation, it is possible to automatically create an asset when a CI matching that CMDB model is discovered.However, I couldn't find information on w...

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Workflow Data Fabric and GRC Indicators

We have started hearing about Workflow Data Fabric as a way to use external data for analysis in the platform without having to copy the data into the platform itself, our current approach. Has anyone experimented with WDF when it comes to GRC and co...

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Legacy system - Cherwell

Hi, I wanted to get everyone insights. We have our legacy system - Cherwell as our old ticketing system. How have people managed handiing legacy data? We are thinking about dumping our legacy data into Power BI.

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Remove row action icon on a List in UI builder

Hello, we're currently using UI Builder to create custom page for customer. One of the requirements was to remove the "edit form" icon that is displayed at the row action level.I did find the "Enable quick edit" option that disables the edit - but ev...

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Resolved! What can the incident_manager role actually do that ITIL can't?

Components installed with Incident Management - Major Incident Management details that the incident_manager role has the following abilities, emphasis mine:Manages incident properties and major incident trigger rules.Can create and edit Communication...

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ServiceNow Government Forum 2026 (formerly Federal Forum)

Registration Now Open! Happening March 5, 2026, at the Gaylord in National Harbor, MD, Gov Forum is designed specifically for our Community members who work across federal, state, and local government agencies. Formerly called Federal Forum, it's a...

Event
In Person

How to configure the my-requests-v2 widget to display only requested items and not requests?

We would like the my-requests-v2 widget to display only requested items - is it possible to configure and how would we achieve this? There doesn't appear to be a table option for this widget

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GRC : Seeking Guidance on Collaborative Capabilities in Classic Attestations

Hello Team,We would like to understand how collaboration is expected to be achieved in Classic Control Attestations within ServiceNow GRC/IRM. Specifically, we would like your guidance on:* Whether Classic Attestations natively support collaborative ...

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Quick Links is not working on SOW after upgrade to Zurich

Hi all, We just upgraded to Zurich and Quick Link on the SOW isn't working. You can select to add a new link, enter the info and nothing shows up. Existing links do not show up either. Has anyone had this issue/know of a fix? Thanks,Jonathan

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Enabling Product Instance 2.0 for life cycle stage /stage status

Hello Folks,I am trying to enable the Product Instance 2.0 as per CSDM 5 whitepaper and not able to find the correct path. Can anyone help the step by step approach for the same? For some reason below playbook link of "Enabling PI 2.0 data model for...

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Please upvote idea portal submission regarding multiple Exception Questionnaire options

Hi Everyone, I submitted an Idea Portal idea that asks for an enhancement to the Exception Request Questionnaire form.https://support.servicenow.com/ideas?id=view_idea&sysparm_idea_id=576f837e93b9f610f2167de86cba10d4&sysparm_idea_table=x_snc_com_idea...

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I want to reschedule CSA Exam

Hello Team, I was scheduled to take the ServiceNow CSA exam today. Unfortunately, I was unable to start the exam due to a webcam technical issue. I attempted to resolve the issue but could not proceed, which resulted in a missed exam. I kindly reques...

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How to restrict assignment group for particular tables

Hi, I have a requirement. We have a assignment group called "problem_mgnt" now I want this assignment group to be only visible for problem record assignment group field. This group should be hidden in Incident for filed assignment group and for Req...

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Experiencing Extreme slowness of ServiceNow

A user Experiencing Extreme Slowness of ServiceNow while loading the pages. and loading in Incidents, change requests etc.. Taking around 5- 10 minutes to open somtimes.

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