ServiceNow Community

CSM Case State – Should “New” automatically move to “Open” once activity occurs?

Hi all,I just wanted to confirm the expected ootb behaviour in CSM regarding case states.My understanding is that when a case is initially created it is in the “New” state, and that it should automatically transition to “Open” once activity begins on...

Question

Unable to select Work Notes as Filter Condition

Our users can pull the Work Notes field into a list view in both native view and agent workspace. They can also add work notes, so they do have access to the field. However, they cannot select the Work Notes field as a filter condition. We would lik...

Question

Servicenow Certified Platform Owner Associate (CPOA) Exam Preperation Guidance Required

Hi Team, I am planning to write Servicenow Certified Platform Owner Associate (CPOA) by EOM. Could any one of you please help me with the sample questions or help me to understand what type of question will come in CPOA.

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UI builder

I am configuring a workspace using UI Builder and have created a page that displays a list of records from a custom table. However, when I click on a record, it doesn't open. Why is this happening, and do I need to configure an event handler for it? ...

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Resolved! CSA Certification

Can we retry for CSA if once failed ??? if yes after how many days.what all are tips to clear ?

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Performance analytics - report

I am trying above report to be implemented in serviceNow. how breakdowns should be created?i have created two breakdowns one for priority another for aging range. but i am unable to add both breakdowns in the widget. so any one please help me...

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ServiceNow University - My Course Status is not updating

I completed the Application Development Fundamentals on demand course, but it's only showing as 87% complete - even though all modules do show the completed check mark next to them. Any ideas on why it's not updating, or how to fix it?

Question

Dashboard Interactive Filters

Hi everyone,I am working on a ServiceNow dashboard where I have multiple Interactive Filters. One of my filters is Product (Reference: cmdb_model) and I would like another interactive filter to depend on the value selected in the Product filter.Examp...

Question
Incident Communication Management

Resolved! How to show SLA Percentage Progress Bar (like Native UI) inside Workspace List View?

Hi Everyone,I am working in ServiceNow Workspace and I want to display the Business Elapsed Percentage with the same progress bar / SLA percentage graph that appears in the Native UI list view.In Native UI, the SLA percentage shows a colored bar (red...

Question

Calendar date range picker in a record producer

Hi everyone, I have a requirement where, in a Record Producer form, a user should be able to select a date range — “From” (start date) to “To” (end date) — within the same field, similar to what’s shown in the attached screenshot. Currently, the form...

Question

using below script i need to update ritm closer comments

i am using below script to update closer comments in ritm but it's inserting the dummy record not updating record var grval = new GlideRecord('sc_req_item'); grval.addQuery('sys_id','e03fae4b477eb6189c5e5cbd436d439e'); grval.query(); ...

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Servicenow Discovery Implementaion Requirement Gathering & Pre-requisites.

Servicenow Discovery Implementaion Requirement Gathering & Pre-requisites. Are you strugging with Servicenow Discovery Requirements gathering and Pre-reqs ? Your wait is over you can now just use my template below which i used in my rescent discove...

Article

Resolved! Subscription management for ITSM pro: Unallocated subscriptions for users with itil role

Hi experts,I have a question for subscription management.We have a subscription for ITSM pro with 355 purchased subscriptions. I see that one of the associated roles of the ITSM pro is "itil".28 users have currently this role.However, when I review ...

Question

Error on Report : Customizatoin

Hi Community, When i was working on the report for the Geomap data visualizations.I just want to know whether, is there way to customize the error. In this report it show Cannot generate the report. I know there is no records, based on the conditions...

Question

wait for condition

Hi All, I am writing the script in the sc_request workflow (wait for condition) that untill the all the RITM is not approved the REQ show requeste but below script is not working in the wait for condition.answer = (function () { if (!current || ...

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