Switch Your ServiceNow Build Agent LLM

[Jon G Lind]

Switching Build Agent LLMs in ServiceNow

Build Agent supports multiple large language models (LLMs) — Claude, OpenAI GPT, and Google Gemini Flash. By default you can switch them on the fly from the prompt section of Build Agent, but this shows you how to set it for the entire instance if you wish to lock it in for your org.

 

 

How to Switch Your LLM

1. Navigate to AI Admin Hub

   • Go to Admin → AI Admin Hub → Settings

2. Access Model Providers

   • Open Manage AI Models and Providers
   • This shows all supported providers: Claude Opus, OpenAI GPT, and Google Gemini Flash

3. Edit Build Agent Provider

   • Select Edit Model Provider and choose Edit Provider for Skills
   • Search for build agent and build agent preprocessor

4. Switch the Model

   • Change the provider from to your preferred LLM (e.g., Google Gemini)
   • Click Save
   • Confirm with "Yes, save" and OK

5. Verify in Studio

   • Open ServiceNow Studio
   • Launch Build Agent from the bottom-right corner
   • Confirm the new model is active

Watch the demo on YouTube: https://youtu.be/DPe8a7hLAhc

Happy coding!