How to extract a report on RITM/REQTASK table, along with it's multi-row variable set values?

Good afternoon.!I have an RITM/REQTASK where it contains a multi-row variable set value. How can we achieve it to have one single report that fetches this value, along with the normal variables.Please help.!@Ankur Bawiskar @Dr Atul G- LNG @Viraj Hudl...

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Sorry, either the data doesn't exist or you don't have access when raised complaint CSM portal

in ServiceNow CSM portal raised complaint by filling all fields and along with field Date issue occurred column and submitted.  Then it will showing error/message as "Sorry, either the data doesn't exist or you don't have access".I raised complaint a...

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Bring other Table data(ex RITM,SCTASK) into Collaborative work Management(CWM)

Hi All, The requirement is to use the CWM for an ask. If so, requests, RITMS and its respective tasks which are created via portal can it be bought into CWM. There is something as connect ed work where we can define table and its conditions and bring...

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How to set "From" email address in Flow designer which is used as Inbound email action ?

Good afternoon.!I have created an Inbound email action and have set the email.from in it, but how can we achieve this using Flow designer used as an Inbound email action?Please help.Flow designer:@Ankur Bawiskar @Dr Atul G- LNG @Viraj Hudlikar 

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PA Indicator Score Formatting

Hi All, Is there an option to add leading 0 to single digit scores in PA dashboards. I want the scores to be displayed as 01, 02. . . instead if 1, 2. . .

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Sent Email to caller when incident is created to their native lnguage

Hi Team,I have a requirement to send an email notification to the Caller whenever a new Incident is created or updated. The email should automatically be sent in the Caller’s preferred/native language, based on the language selected in the User recor...

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How to track which business rules have been triggered for a specific table

Hello team,I'm integrating my DPI to Jira through a third-party integration tool, connecting both workspaces via REST.I'm working on some documentation that highlights how users can troubleshoot sync fails because of BRs that have triggered and rever...

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Wessel van Enk MVP 2026: My Community Power

My name is Wessel van Enk, and I’m based in the Netherlands. I’ve been working with the ServiceNow platform for more than a decade, specializing in Employee Workflows, particularly HRSD and Employee Center. I love presenting at events, sharing practi...

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unable to run query builder, when running it shows problem running query

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VA and AI agent always return "I'm having technical issues and won't be able..."

Hi everyone,I’m experiencing an issue when testing my AI Agent and Virtual Agent topics. Every time I run a test, the conversation stops and shows this message:“I'm having technical issues and won't be able to continue this conversation.”What’s confu...

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HRSD: Practical Use Cases for Business Rules, Client Scripts, UI Policies, UI Actions and other

Hi Everyone,I am currently working on the HRSD module and would like to understand in which practical scenarios we typically use the following configurations:Business RulesClient ScriptsUI PoliciesUI ActionsSpecifically, I’m looking for real-time HRS...

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AWS Cloud Resource (cmdb_ci_cmp_resource table) with no relationship to logical data center

My organization uses AWS Service Graph Connector (without SSM) to provision Cloud CIs in ServiceNow CMDB.Recently we realized that CIs created under Cloud Resource table (cmdb_ci_cmp_resource) do not have relationship to AWS Data Center (cmdb_ci_aws_...

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Ankur Bawiskar MVP 2026: My Community Power

My Journey in the ServiceNow Community Being part of the ServiceNow Community has truly been one of the most rewarding experiences of my professional life.   Over the years, I’ve had the privilege to learn, share, collaborate, and grow alongside so...

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Where can I see all completed Smart Assessments in one place (IRM)?

Hi All, Is there a single table or OOB view in ServiceNow IRM where I can see all completed Smart Assessment instances in one place? Thanks in advance!

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