ServiceNow Community

I want to add Google Gemini AI and ChatGpt to our Now Assist LLM's

I want to add Google Gemini AI and ChatGpt to our Now Assist LLM's, Can you please provide the steps. For the information, we are using the Yokohama and Patch 4B. We have already enabled the NOW Assist and Gen AI Controller. Kindly help with the step...

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How can we remove the new button when we click on a widget in the Overview dashboard in SOW

Hello everyone, Has anyone encountered a requirement to remove the "New" button from the list when an agent clicks on any widget in the "Overivew" dashboard in the Service Operations workspace? Please find the attached screenshot for reference. Plea...

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Change Management

Hi,"Change request state change notification"Does this notification is applicable to standard change also?

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Is there any option to integrate ITSM to Jira ?

Is there any option to integrate ITSM to Jira? for Example: SC Task information flowing to Jira and vice versa, the updates we make in Jira , reflect back in Service Task etc.. if this is doable? if doable, what is the process to achieve this?

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Use AT to validate a choice is NOT in a list

Hello,I have a use case for the Assigned to field where it is filtered based on several criteria. I would like to create an ATF Test to validate that the invalid options are not in the list. There does not seem to be an assert type associated with ...

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Servicenow Studio

Are the Studio's still used? which one to use to develop an application

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Resolved! About Notification

I have an issue that needs to be resolved: When creating a new notification in System Notification -> Notifications, is it only possible to configure the recipient but not the CC (carbon copy) recipient? I would like to set both the recipient and the...

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I have created a database view (between attachment & incident table)

Hello Everyone, I have created a database view between attachment & incident table..with clause as:-incident_sys_id=attachment_table_sys_idBy this clause it is working as expected.But suppose if a incident record is having 5 attachments then it is sh...

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ServiceNow – Confluence On-Prem Integration for PDF Export

Hello,We are trying to integrate ServiceNow with our on-premise Confluence setup.The requirement is that ServiceNow should be able to pull a Confluence page and attach it as a PDF (using a MID Server for API integration).I looked into the FlyingPDF e...

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Major incident resolved created a problem but also reopens the same incident

Hi there, There is an out of the box process where when a major incident is resolved, a problem record is created (via the subflow Major Incident Playbook - Create a Problem from Incident). That is okay but what also happens is that the same major in...

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Servicenow Gemini Integration with virtual agent

Integrating Google Gemini with ServiceNowGoogle Gemini is Google’s next-generation AI initiative, designed as a successor to models such as Google Bard and comparable to OpenAI’s ChatGPT. This guide provides step-by-step instructions to integrate Goo...

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List views in SOW indicated that Live Updates are Paused post Yokohama upgrade

After upgrading to Yokohama release, we found that the list views in Service Operations Workspace indicate that the "Live updates are paused". This is not something experienced un Xanadu release. I am trying to find out how to change the setting to r...

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Copy attachment from one instance to different instance

Hi, I need to copy attachment from one instance to different instance under table cmn_location.Could you please help me on this requirement. Thank you

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Resolved! Setting up CMDB cascading filters in Platform Analytics

I have one filter on the Service Offering table which should allow selection of Service Offerings that are parents in the cmdb_rel_ci table. This filter is followed by another filter that looks at the Application Service table [cmdb_ci_service_auto],...

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レコードプロデューサーにボタンを追加する方法

はじめまして。現在、レコードプロデューサーを作成しているのですが、「送信」ボタンの下に自分で作成したボタンを配置して、押下するとスクリプトが走るようにしたいです。方法をご教授いただけますでしょうか。

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