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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by laurentapia Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge Our annual #BuildWith ... Read More Posted by AudriA Your #BuildWithBuildAgent Guidebook is Here. Hey ServiceNow Community! We can't wait to see what you create in our #BuildWithBui... Read More Posted by Earl Duque Your Pre-Challenge Guide: #BuildWithBuildAgent starts November 12 The Build with Build A... Read More Posted by Kristy Merriam Shape What Comes Next: Take Our 2025 Community Survey! You’ve built this Community into something incredible.... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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Resolved! CSA question continues

from the my approval module, you want to quickly authorize a request. how can you do thisquickly from the list view?a) right click on the requested state, select approveb) right click on the approval number, select approvec)select approval record by ...

  • Question

Platform Analytics after upgrade to Zurich

Hello everyone,After upgrading to the Zurich release, we have noticed that the layout of visualizations in several of our existing platform analytics dashboards has changed unexpectedly. Has anyone else experienced this issue?We have a large number o...

  • Question

Show Delivery Time on Catalog Items II

hi, i am now able to show the delivery time on the form, however it appears to be taking the value from the schedule tab of the WF (see screenshot 2025-11-24_11-01-06-integr8-access-delivery-time2)? how do i get it to use the delivery_time from the c...

  • Question

ServiceNow Discovery Getting Stuck in the “Identifying” Phase

Hi everyone,I’m running Discovery for the first time on a new ServiceNow instance, and I’m running into an issue where the process gets stuck at the Identification phase.In the Discovery log I consistently see the message:“Classified, now Identifying...

  • Question

open a new record form when ui action is clicked

I have two tables table 1 and table 2 both are extended from task. there is a ui action in table one which when clicked it should open a new form of table 2 and it should store the sysid of table 1 record in the parent field of table 2 record

  • Question

Confusing layout in Now Learning

This layout is confusing and doesn't comply with WCAG guidelines. Six of the tiles are for the same on demand course in different languages. The titles are all in English with the language on the end. The title is truncated so you can't see which is ...

  • Question

UI policy Conflict

I have two Location Category options: Airport Location and Town Office Location.The Location Action options are: Create, Modify, and Deactivate.I also have a third variable, Location Type, with the values: None, Terminal, Floor, Room, and Rack.I want...

  • Question

Recovery Tier based on adjusted RTO

Hi All, I got below requirements for BCM module , I see the recovery tier logic is inside of  BIAScoringUtilBase script include."The formula for Recovery Tier calculation should be adjusted to incorporate Adjusted RTO field value. The new logic shoul...

  • Question
  • Business Continuity Management (BCM)

Automating standard change request using the DevOps pipeline

We currently have 20 Standard Change templates and an existing DevOps Change Velocity integration between Azure DevOps and ServiceNow. When we trigger a release through the normal-change pipeline, DevOps automatically creates a Normal Change record i...

  • Question
  • Change Management
  • Release Management
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