ServiceNow Community

Issue in downloading CSV

Hi,When we are exporting the asset records as CSV file, we could find few records having ? between the numbers and letters in the asset name. Do any one have idea why it is happening and how to fix it?

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Icon styles beside fields

Hi BESIDE CALLER FIELD vip icon is coming so i wanted show another icon like occ if called location starts with SH . If caller is vip then vip icon if caller location name starts with occ then occ icon is it possible?if yes how we can do

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Automates rate card–based amount calculations across Contracts, Entitlements, and Time Worked in CSM

CSM-Based Rate Card CalculationThis setup automates rate-based calculations between Contracts, Entitlements, and Time Worked records in Customer Service Management (CSM). The process ensures accurate tracking of agent effort and contract consumption....

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approval flow

director - answer = { // Configure policy inputs here u_director_approval_mandatory: false};var director_approval_required = false;var gr_conflict = new GlideRecord('conflict');gr_conflict.addEncodedQuery("change=" + current.sys_id + "^type=bla...

Question

@user/group mentioned in Incident or ritm worknotes.

Hi Team,I have a requirement to configure a notification in ServiceNow. Whenever a user or group is mentioned in the Work Notes using the format [@user/group], an email notification should be sent to the mentioned user or group, including the content...

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Is there any links, KBs or SNOW DOC to show the details of Shared (MSP) .vs. Dedicated Instance

Is there any links, KBs or SNOW DOC to show the details of Shared (MSP) .vs. Dedicated Instance. Would you mind provide more details and what are the difference between them.

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Portfolio planning page is not available on the Strategic planning Workspace

For the Capacity Management, we have recently installed SPW plugin.However, being an admin, unable to see the Portfolio planning page in the workspace.When clicked, the page shows, content not available, Contact your system adminstrator.

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In ESC on Approval widget for completed approvals I want to show email - autogenerated

In ESC on Approval widget for change requests completed approvals I want to show email - autogenerated in the activity tab along with approver.I have tried creating custom widget which did not work. We are using global OOB activities formatter so can...

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Add 'service catalogue' widget in employee center pro home page

I need to add 'service catalogue' widget in employee center pro portal home page. In the existing page 'popular topics' is there. I want to replace the 'popular topics' with 'service catalogue'. I didn't found the exact oob name for 'service catalog...

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Transform Map choice action

I'm running transform map, In field map even if we keep choice action as 'Reject' , choices are getting created in ServiceNow instance.The field is a reference type, and it's importing a value that doesn't exist in the referenced location. Ideally, i...

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Load Balancer Hybrid Identification Rules

I have a situation where F5 load balancers are being discovered just fine, but there are multiple F5 load balancers with the same name and serial number. But there isn't any de-duplication tasks or messages indicating they are duplicates. I noticed i...

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Discovery

Can taxonomy child topic point directly to the record producer?

Hello,I have the following requirement:The customer wants to use taxonomies.On the click of child topic "finance" a record producer should be directly opened with a prepopulated field. On the click of child topic "business inquiry" a record producer ...

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Error 153 on Youtube Videos

Everything has been working perfectly fine for months now. But this week, on all of the YouTube videos on our intranet pages, there's an error code 153. I haven't been able to find information on what the issue is. We used the Rich Content editor wi...

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Show error message on RITM without close compaleting SC TASKS

HI community, @Ankur BawiskarI want to show error message on RITM when user tries to close RITM if SC tasks are not closed complete, i am not allowed to use BR. is there any way to accomplish this requirement.

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Employee Center Portal Translation for HR Journeys

Hi @Alex Coope - SN ,First, thank you for your post on enabling translation for the portal—it was incredibly helpful!We’re currently facing a major localization challenge in the HRSD module, specifically with Journeys used for onboarding and employee...

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