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Knowledge 2026 The CreatorCon Community Hub is open. Sessions, activities, expert tips, exclusive info, and more. Everything you need to make the most of CreatorCon, right here. Start exploring What`s New Popular Posts More The latest in Community Posted by jordancbaron Hidden Agenda Gems: CreatorCon Sessions You Should Know About These Community Pavili... Read More Posted by Travis Toulson Find Your Squad Virtually: CreatorCon Hackathon Team Formation on Tuesday, 4/21 Find Your Squad: Creat... Read More Posted by Abigail Lavadia Don't Miss These Customer Success Sessions at Knowledge 2026 Knowledge 2026 is almo... Read More Posted by Brad Tilton Your K26 agentic AI guide: Where to go, What to do, What to walk away with ⬇ Download PDF Inspire... Read More Posted by jordancbaron How to Use Agenda Builder for Knowledge 2026 and CreatorCon Agenda Builder is offi... Read More Posted by laurentapia First Time at CreatorCon? Join the Crew. First Time at Knowledge? Join the CreatorCon Crew. Walking into CreatorCon for the ... Read More Posted by kristymerriam Build anywhere, run on ServiceNow: deploying from external IDEs For developers with pr... Read More Posted by jordancbaron One Million Strong. And Just Getting Started. One Million Strong. And Just Getting Started. The ServiceNow Community has official... Read More Posted by jordancbaron Is CreatorCon 2026 for you? Is CreatorCon 2026 for You? Let's get right into it. Knowledge and CreatorCon 2026 ... Read More Posted by ServiceNow How to provide great answers in the Community The ServiceNow Community thrives on the knowledge and experience you share. When yo... Read More Posted by laurenmcman The Agenda: Developer Passport Starts Today! Australia release season is here, and we're kicking things off a little differently... Read More Posted by Victor Chen Activate, Deploy, and Trust Your Agentic AI: Live webinar for How to Get Started To help you activate A... Read More Posted by laurenmcman Welcome to the Developer Passport: Australia Release Preview Introducing The Develo... Read More Posted by Juergen Lindner Introducing Autonomous Workforce and ServiceNow EmployeeWorks. AI That Actually Works. Today, AI finally cloc... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcman Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Its_Azar Specialist Why current.update() Is Breaking Your ServiceNow Implementation (And You Don’t Realize It) Recently, I ran into a... Read More RohitGeorgV Specialist Catalog item categories I have removed 'Sketch' from Catalog items for this category and is captured in update set but while mov... Read More Its_Azar Specialist Custom SkillKit - Tool - Document intelligence Hi all Im trying to call an tool (document intelligence) from my custom skill and i... Read More Tejas Adhalrao Specialist Import Template Showing Extra/Missing Fields Hi , I configured the List Layout to include only the required fields. However, whe... Read More RohitGeorgV Specialist Email Notification Translation for static email I have translated the email notifications into French ... Read More RohitGeorgV Specialist Info Message on form Is this possible to separate these two message, I don't want both message to be closed when I click on 'X' Read More Prasanna_Patil Specialist How to perform AQI on the knowledge center workspace Hey All, Can someone guide to how get "perform AQI" op... Read More Its_Azar Specialist Error when doing the test run Hi all, i have built an sub flow where it fetched the details of the control record... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online ServiceNow Exchange: Modernizing Financial Services Operations: Q1 Capabilities You Need to Know Hosted by Abigail Lavadia 22 Apr, 2026 09:30 AM PDT Event Details Online ServiceNow Exchange: Process Mining Office Hours Hosted by HariomS35974003 23 Apr, 2026 08:00 AM PDT Event Details Online Office Hours: Unified Security Exposure Management (USEM) - Migration and Adoption Hosted by Sarah Wood 23 Apr, 2026 08:00 AM PDT Event Details Online Federal Tech Talk: Transforming Federal Asset Lifecycle Management Hosted by Mayleen Fitzcha 23 Apr, 2026 10:00 AM PDT Event Details Online Office Hours Live with Frances Frei — Hosting Great Meetings (APAC) Hosted by jasminecole 24 Apr, 2026 03:00 AM PDT Event Details Online Office Hours Live with Frances Frei — Hosting Great Meetings Hosted by jasminecole 24 Apr, 2026 09:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

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✅ Tips to Prepare for ServiceNow CIS‑CSM Certification

ServiceNow Customer Service Management (CSM) is no longer limited to basic case handling—it is about delivering seamless, omnichannel, customer‑centric experiences across the entire service lifecycle. The Certified Implementation Specialist – Custome...

  • Article
  • Advanced Work Assignment
  • Case Management
  • CSM Configurable Workspace
  • CSM Data Foundation
  • Customer Service Management
  • Customer Service Portals
  • Engagement Messenger
  • Playbooks for CSM
  • Reporting and Analytics

Not able to delete RITM using Click a UI action test step of ATF

I’m trying to delete a Requested Item (RITM) record in ATF, but I’m running into an issue with the delete confirmation popup.When we manually click the Delete UI action on an RITM form, a confirmation dialog appears (Cancel / Delete). However, in ATF...

  • Question

Resource Management Licensing

Is it still the case that Resource Management is licensed based on the number of users with the pps_resource role, rather than the number of Resource Profiles created by the Employee Definition?  I know HR's model is based on profiles, but I was unde...

  • Question

Hiding Now Assist Readiness Evaluation Workspace from non-admins

Hi All, I have a business requirement where I have to hide the "Now Assist Readiness Evaluation" workspace from the non-admins, so that the non-admins cannot see or click on it.Link - https://<domain>test.service-now.com/now/genai-assessment/agentic-...

  • Question

flow designer

I need to create this condition in flow designer first 2 are working what should be done for 3rd condition. Can anyone please suggest by step.   Number of Approval LevelsApprovalsDependency1Product Owner Approval 2Manager Approval 3Catalog Item Owner...

  • Question

Access to kb

Hi All,  Is Knowledge role is enough for user to upload the kb article, If not can someone guide me.

  • Question

Scheduled Data Export - Pre and Post export script execution

Hi All, I want to export incident table data to MID Server and I have created a export set and definition for that. I have some date/time fields for ex, "opened_at". I want to change the format in the excel sheet to "yyyy-mm-dd HH:mm:ss.SSSSSS". Coul...

  • Question

Ui builder slowness issue

I've created a custom landing page in SOW, the page body contains a tab component with 2 tabs, and then each tab contains multiple tabs, each of those subtabs contain presentational list querying the same table with different fixed filters. this is c...

  • Question

Issue with Catalog UI Policy condition and numeric input handling

I have created a Catalog UI Policy where the condition is:If Number of Attendees ≥ 10, then:Make Estimated Budget field visibleSet its value to 10000However, I am facing an issue:Even when I enter a value less than 10 (e.g., 7), the Estimated Budget ...

  • Question

Attachment from Email not getting attached to Incident

Requirement is: Whenever anybody sends an email to xxx@servicenow.com, incident ticket is created. Incident is getting created successfully but the attachment is not getting attached in the incident. All of these is happening from a flow design.  I t...

  • Question

UI Builder Reports

Hi,Can someone please help confirm where UI Builder reports are stored on the backend in ServiceNow (which table)?We have a database view that is currently being used in a few reports, and I would like to identify all the reports where this view is b...

  • Question
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