ServiceNow Community

Variable editor not visible in some SCTASKS

I have added a variable editor to the Catalog Task (SCTASK) layout. I have a catalog item: Onboarding. When this catalog item is submitted, its related SCTASK record is created through a workflow.In the workflow, some catalog tasks are created using ...

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error messages while updating in the CMDB / AMDB and APM tables

Hello,Receiving the below errors when updating information on Hardware Asset Form or Business Application form. PFB screenshot. How to fix this? Appreciate the helpThank you

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Mail Script - How to get the first name of the variables reference type

I need my notification email body to show the first name based on the email of a supplier contact. I have two reference field, i need to get the first name of both variables to be shown on my email notification. anyone could help me with this? thank ...

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Catalog Item
Email script
Notifications

When template is not loading in new change request when i passing the template sysid in proprty

Hi Team ,Am trying to load the template when change request is new and category is empty.when i have passed the template sys_id is working which is not acceptable.I have tried to pass the template mysid in system property and called in client callab...

Question

SG-SCCM and Computer Hard Drives/Disks Updates

My organization is working on ensuring we are tracking Computer Disks (hard drives) within ServiceNow when we have ran into a question that I cannot seem to find a clear answer on in regards to the SCCM Service Graph Connector. If a USB/Removable/Por...

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Resolved! Survey Trigger Tracking

When a contract is signed, we want to send a survey to the customers who are part of the contract. This is done through custom widget which will allow agents to choose which user should receive the Survey. An email with the link to the Survey is sen...

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Regarding the table that manages dashboard-related linkages

Dear Experts.Please tell me about ServiceNow.Which table shows the following linkages? Kindly explain each of the three items:The linkage between a dashboard and an interactive filterThe linkage between a dashboard tab and its reportsThe linkage betw...

Question

Add a button on Incident Related List in service operation workspace

Hi,I have to create a Add button for cases related list on incident record in SoW. I followed few of the articles from community.https://www.servicenow.com/community/next-experience-articles/introduction-to-declarative-actions/ta-p/2332003 https://ww...

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Cumulative Report

Hi Team, We have a requirement in that SPM reporting requires cumulative (running‑total) line charts for monthly benefits and costs (Jan = Jan; Feb = Jan+Feb; Mar = Jan+Feb+Mar, etc.). Is it possible to do the cumulative report in servicenow. Im tryi...

Question
In Platform analytics
Reports

How to send survey notification in ms team to the user?

Hi exerts, I have a requirements to send the survey in ms team to the user but not found any complete way, if anyone have any idea or already completed this kind of requirement please let me know . requirement - when incident -closed send the survey ...

Question

SNPI - Explore Now Create - Failed

I followed all the steps and I select "Import XML" and attached the XML file that I exported from here: https://nowlearning.service-now.com/nowcreate?id=sp_overview&sp_id=3c6d5430db2490509d7e0114b99619b0But when I select upload, the project does not ...

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Truthfulness Hallucination Chat Eval

Hi,Is there any document for this Truthfulness Hallucination Chat Eval skill

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WBS order, WBS and level on planned task table

We need detail description of how WBS order, WBS and level is calculated for Planned task table.Whenever we create new record for Product, Release, Enhancement, testing task, etc.(all planned task tables)the WBS order, WBS and level is updated OOB.We...

Question
Project Portfolio Management

ServiceNow UI Action – How to auto-send prompt to Microsoft Teams Copilot agent instead of manual pa

ServiceNow UI Action – How to auto-send prompt to Microsoft Teams Copilot agent instead of manual paste Hi Experts,We have implemented a UI Action on the Change Request form in ServiceNow to launch a Microsoft Teams Copilot agent (Change Quality Advi...

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Making a checklist available in offline mode

Hello, I have a checklist for fulfillers on incident forms.On Mobile Agent, I added a 'Checklist' tab (Details screen) through Mobile App Builder.When fulfillers turn offline mode on, the checklist becomes greyed out (screenshot attached).I tried to ...

Question
Mobile Agent
mobile app builder
Zurich