Access analyzer is showing as passed but user is not able to access write for the field

HI All, A field in incident table is not editable even when user is passed all ACL's. I have tried to debug using access analyzer it is showing as passed as below but still when i impersonate and open record that field is still read-only. i am using ...

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Is Customer Service workspace rename to IT-service Desk workspace?

We have installed CSM Configurable workspace plugin but could not find the Customer Service Workspace. I tried to directly navigate to the link which is now/cwf/agent/home but in this new instance it is opening IT Service Desk Workspace. Not sure wha...

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Not able to install workspace for App Engine in Demo Instance

Hello Community, I am not able to install the Workspace for App Engine Plugin in my demo instance.There is some licensing issue which I do not know how to resolve.Please help if someone can.

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• Plugin Installation

How to set filter for glide_list type modal filter.

Hi,I am using Declarative Action for SIR-WS new button client script and using modal on onClick fucntion to popup few field. There is one Glide_List type field, where I wanted to add filter, and the default value displayvalue not sys_id:-function onC...

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How to get Base64Binary format of attachment

Hello Experts, I need to send a ServiceNow record attachment to a third-party document API. This API only accepts data in base64Binary format. Is there a method available to retrieve the binary content of an attachment and then convert it into base64...

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life cycle control

I am trying to update the lifecycle stage and lifecycle stage status on server table but as there is no pair present in lifecycle control table, the updates are not reflecting on the records. but few months back the value was getting updated. is ther...

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ServiceNown stream end immediatly after a call through Twilio

Dear all,I have a wierd issue when trying to integrate Twilio with servicenow.I go through all the docs for configuring assistant and authentication as belowWhen I dial the Trial twilio number, there is the trial message hangs up immediatly.When I ch...

• Question

New field Introduction in User [sys_user] Australia Release

There are new field introduced in User [sys_user] Form.As shown in below image we can see new column has been introduced in ServiceNow.  Sr.Column LabelColumn NameType1)Identity Typeidentity_typeChoice2)Manager HP1manager_hp1Record Hierarchy Path3)Ti...

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• Service Desk

Need to display the description near to business application field for each and every application.

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Live Instructor-led Training for CSDM 5.0

I am aware of the on-demand training content in the ServiceNow University, but we're looking for a live instructor-led option. Does anyone know if there are currently any existing courses, or any plans in the future to offer something like this? Than...

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Need to display the description near to business application field for each and every application

Need to display the description near to business application field for each and every application. This is a existing reference field and fetching it from the business application table. i also need to fetch the description as well in the highlighted...

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Draft and Populate Catalog Item Variables From Flow or Business Rule

Hi, I have a requirement where if a user gets deactivated from our organization, we need a request submitted to revoke their software license. How can this be achieved? Currently, it's somewhat of a manual process, although it is mostly automated oth...

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ServiceNow Modules vs Platform Capabilities Clearing the Confusion Once and for All

ServiceNow Modules vs Platform Capabilities: Clearing the Confusion Once and for All IntroductionAs ServiceNow adoption grows across enterprises, one confusion continues to surface repeatedly in the community: What is a ServiceNow module and what is ...

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• Best Practices
• Now Platform App Engine
• Scoped App Development
• Service Portal Development
• User Interface (UI)

ACL Issue in Flow When the Flow is triggered by the System

Hi All/ @Ankur Bawiskar  I have a flow which is triggered at 4:00 AM GMT. Now in that flow I am using look-up record for the table X and then sending an email using Send Email Action. In Send E-mail body I am using Table X record attributes using dat...

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