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What`s New Popular Posts More The latest in Community Posted by ryanyong From Development to Production: Ask ServiceNow's AI Experts Anything Hey everyone, I'm Ryan... Read More Posted by ServiceNow Keeping PDIs Available for Active Builders: Upcoming PDI Reclamation Changes Lately, it’s become ha... Read More Posted by Earl Duque How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Posted by ServiceNow How to ask a great question in the Community The ServiceNow Community thrives on questions. When you ask a clear, focused questi... Read More Posted by sujitkhasnis How to Identify, Sponsor, and Scale the Right Agentic Use Cases I've watched smart tea... Read More Posted by SamirD ServiceNow builds the trust layer for Autonomous AI with NVIDIA OpenShell At Computex this week,... Read More Posted by laurentapia The #BuildMoreWithBuildAgent Challenge: Meet the Outstanding Apps The #BuildMoreWithBuil... Read More Posted by Jay_Couture Introducing project Warpspeed: alpha sign-up is open If you were at the CreatorCon Keynote, you saw Warpspe... Read More Posted by Travis Toulson Australia: The release where AI delivers for developers Australia: The release where AI delivers for developer... Read More Posted by mchawla8 Stop Context-Switching. Start Building. ServiceNow EmployeeWorks is at CreatorCon. Stop Context-Switching... Read More Posted by laurentapia The Session You Need at Knowledge (Plus a Quick Ask) From Shadow AI to Sanctioned AI: One Session You Shoul... Read More Posted by DanielCordick I Work for a ServiceNow Partner, and This Is My Plan at Knowledge 2026 I Work for a ServiceNo... Read More Posted by Paulsylo An MVP's Guide to Knowledge 2026 Hello all! With Knowledge 2026 around the corner, I am very excited to meet you all... Read More Posted by Phil Swann Jeeping4Community: My Advice for Knowledge and CreatorCon 2026 Hey there. I'm Philip ... Read More Posted by sachin_namjoshi Knowledge 2026: What I’m Actually Focusing On (and Why It Matters) Knowledge 2026: What I... Read More Posted by MS25 I work as a ServiceNow Architect, and this is my plan at Knowledge and CreatorCon I work as a ServiceNow... Read More Posted by jordancbaron Add the Vibe Code Lounge to your Knowledge Agenda! The Vibe Code Lounge at CreatorCon Is Exactly What It ... Read More Posted by jordancbaron Hidden Agenda Gems: CreatorCon Sessions You Should Know About These Community Pavili... Read More Posted by Travis Toulson Find Your Squad: The CreatorCon Hackathon is Tuesday, 5/5 Find Your Squad: Creat... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights George_1 Specialist How to hide UI action button on change of field value workspace How to hide a ui actio... Read More George_1 Specialist Form Section Is it possible to unLink a form section from a view in incident table, without deleting the record from ... Read More George_1 Specialist Resolve button popup In native ui and SOW I am getting the popup but not in CSM workspace.  Read More Its_Azar Specialist The End of NowLLM : Closing an In-House Era ServiceNow is ending the default use of its in-house large language model, Now LLM,... Read More pratikjagtap Specialist ServiceNow–Salesforce Bi-directional Integration Hi Team,Please find the attached ServiceNow–Salesforce... Read More George_1 Specialist Hide fields in Incident Form Section Workspace I have the same field placed in two different sections on an Incident form. Both oc... Read More George_1 Specialist AI Search in Service Portal - "Open Link in New Tab" Opens about:blank#blocked for Catalog Items I have the same field placed in two different sections on an Incident form. Both oc... Read More George_1 Specialist Incident Resolution Workspace When I click the "Resolve" UI Action, it opens the resolution dialog in both Native... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online EAM Workshop: July 23 Hosted by WhitleyT 23 Jul, 2026 06:00 AM PDT Event Details Online ServiceNow Exchange: Process Mining Office Hours Hosted by ServiceNow 23 Jul, 2026 08:00 AM PDT Event Details Online ServiceNow Exchange: Platform Academy - Knowledge Center Back to Basics Hosted by Abigail Lavadia 23 Jul, 2026 09:00 AM PDT Event Details Online Office Hours Live w/ Frances Frei — Neurodiversity & NeuroDignity at Work w/ Ludmila Praslova (APAC) Hosted by jasminecole 24 Jul, 2026 03:00 AM PDT Event Details Online From Practitioner to Product Thinker: The Mindset Shift Nobody Taught You Hosted by jasminecole 24 Jul, 2026 07:00 AM PDT Event Details Online Office Hours Live w/ Frances Frei — Neurodiversity & NeuroDignity at Work w/ Ludmila Praslova (AMS)S Hosted by jasminecole 24 Jul, 2026 09:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Quality Gate Status Falied on Catalog Client Script

I created a Catalog Client Script to auto-populate a field in a form based on "Assignment Group" field. The info of that field is used in a Flow action to populate assignment group on a new SCTASK. It works fine if I use the sys_id in the script, how...

  • Question

SAM - SSO Applications

Hello all,There is one field on SSO Application form that is "custom_properties". When we connect the applications, it populates the value inside this field. But again on the next day the same value gets vanished and the jobs(Download applications an...

  • Question

Adding variables for columns in a simple list data visualization

When creating a simple list data visualization and I want to use variables from a catalog item for some of the columns, however the UI experience is terrible.  I am hopeful that this is just a user error on my part.I have created a simple list data v...

  • Question
  • Data Visualization
  • Platform Analytics Experience

Project Workspace Gantt - Prevent accidental drag-and-drop schedule changes

Project Workspace Gantt - Prevent accidental drag-and-drop schedule changes Hello,We are using Project Workspace and are looking for a way to prevent accidental schedule changes on the Gantt chart. BackgroundUsers frequently review project schedules ...

  • Question

AI and AICT in CSDM 5.0 Formal Guidance from ServiceNow

This article is brought to you by the letters A and I ... How do we model AI in CSDM?What is an AI Asset?Where to I put my Agents?   Hot off the press... here is a summary overview of the ServiceNow AI Platform in the context of Enterprise and Busine...

  • Article

Dynamic scheduling rule to run out of hours only

Hi, We would like to setup a dynamic schedulerule but it should only run out of hours ie. 6pm-8am. Is there a way to configure this? I can see there is an agent work schedule field on the dynamic schedule config but not entirely sure how this works. ...

  • Question

Resolved! com.glide.par.unified_analytics.enabled = No reports or no dashboards. Fun.

So, just upgraded from Yokohama to Australia.  The sys_property "com.glide.par.unified_analytics.enabled" is a PITA. When com.glide.par.unified_analytics.enabled is set to FALSE, itil users cannot access any reports they had built.  When they click o...

  • Question

Alignment Planning Workspace view in SPM demand management

I want to know the functionality of APW related views in demand management. The views are:APW Default, APW new, APW preview, Business case view, Demand Core, Planning core, Create CIM, Has CIM. Are those view OOB or Custom?

  • Question
  • Demand Management

Resolved! OAuth 2.0 for Qualys Integration for Security Operations

Hello Forum, We're migrating the Qualys Vulnerability Integration (Qualys Integration for Security Operations) from Basic Auth to OAuth 2.0 on ServiceNow Zurich.Qualys's token endpoint (/auth/oidc) seems to require the credentials as two custom HTTP ...

  • Question

Employee Directory Links

Is there any way that you can make something in the employee directory clickable? Right now we have it where when you click on someone's record, it takes you to the employee profile card associated with the org chart. We have an item in our table tha...

  • Question
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