ServiceNow Community

Demystifying the Execution Engine – The Java-JS Bridge

Let's start by breaking a common illusion. When you write server-side JavaScript in ServiceNow—whether it's a Business Rule, a Script Include, or a background script—you are not running code in a native JavaScript environment like Node.js.ServiceNow ...

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Advanced Editing
JavaScript
ServiceNow Performance

Generate Resolution Plan Agentic Workflow is not working OOB

Hi, we have created an Agentic Workflow by creating a clone of 'Generate Resolution Plan'. We have just added UI action and not performed any other changes. However, there are two issues we found:1. UI action not appearing on Incident form2. 'Next ac...

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Resolved! Duplicate To recipients in CSM Workspace with shared email addresses

This appears to be the out-of-the-box behavior of the email record form view in CSM Configurable Workspace. In the To field, recipient names are displayed once for each record in the User [sys_user] table that has the same email address.As a result, ...

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CSM Configurable Workspace

Digital Product Release

I'm trying to create a release, but it's currently stuck and not progressing. I also noticed that there is no version linked to my product. When I go to Release Planning, I don’t see the 'Create Version' button that used to be available.I'm logged in...

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Request for Study and Review Materials for ServiceNow Certified Application Developer (CAD) Certifi

Hello Guys,I hope this message finds you well. I am currently preparing for the ServiceNow Certified Application Developer (CAD) certification and would like to ask for your recommendations for reliable study and review materials. Could you please su...

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Ideas for AI use cases integrated with ServiceNow (ITSM, CMDB, ITOM)

We are looking to actively use AI within ServiceNow, with the purpose of trying to reduce manual efforts and potentially cost-saving as well. Open to use any licensed AI tool.Any ideas would be appreciated. Thanks!

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in Problem task the close_notes field label showing as canceled reason

in Problem task the close_notes field label showing as canceled reason@Ankur Bawiskar any idea on this?There are no labels no dictionary over-rides for this

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PDI waitist

hello people, i requested a xanadu PDI for the practice purpose almost 24 hrs back and still i'm in the waiting list. is this something normal or any anamoly i have to be worried? please explain.

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There is a requirement to highlight the fields(Ex: Owned by,Location) in SOW view

Hi People,There is a requirement to highlight the fields(Ex: Owned by,Location) with some color in the Windows servers class records if the owned by and location values are empty.I wrote a client script but its working in classic view but not in the ...

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Best practice to name meeting rooms after importing CAD floor diagram in Workplace indoor map

Hi Everyone,I have successfully imported the CAD diagram for a floor and it is displaying correctly in Workplace Mapping in ServiceNow.Now I want to name the meeting rooms on the floor so that they can be used for Workplace Reservations.What is the r...

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Change default selection layout on planning page to Grid

Is there any way to stop enforcing the default to All the Planning page layout? Our users want to retain the choice they've made for their user sessions across projects, or if that's not an option change the default to Grid instead of All

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regarding completion of task in servienow.

when i try to do the task, I'm doing it to through "open my instance", and simulator still showing 0%. I tried to find the link in modules, but there isn't any. so I tried through "open my instance". When I completed doing the task it is not validati...

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Pipeline Changes are closed but still showing Active = True

Hello Team, We have encountered some strange issue with the Pipeline Changes,Some of the Pipeline changes that are closed but still showing Active = True. What will be the issue? Thanks in advance

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create Hardware Asset from PO without creating CI

Hi everyone, I need some help understanding and implementing a specific requirement related to hardware assets and CI creation. Our requirement is that when we receive hardware from a Purchase Order, the system should create only the hardware asset r...

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Write against scope application erroring out from global

I have a custom scoped app and I am trying to write to it from a UI action in global scope. Its erroring out. I dont see any cross scope privileges created automatically. Any suggestions to fix it?

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