ServiceNow Community

Performance Analytics (PA) Fundamentals (Course) / Verify New Indicator on Dashboard

Hello,I'm doing the Performance Analytics (PA) Fundamentals (Course) and some tsask are for Performance analytics, Dashboards. But when I look for them in the instance provided I cannot find them, I have tried to look in the apps and plugins but is n...

Question

Why is the Catalog column empty in a RITM record even if I already set a Catalog in a catalog item

Hello devs,I configured the Catalog field on a catalog item and expected that when a request is submitted, the Catalog column (sc_catalog) on the corresponding Requested Item (sc_req_item) record would automatically populate based on that configurati...

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メールが送信されません

いつもお世話になっております。昨日の21:00ごろからServiceNowインスタンスから送信されるはずのメールが送信されなくなりました。sys_emailテーブルにレコードは作成されるのですが、すべてのレコードでTypeがsend-readyになっていてsentになりません。send-readyのメールを送信させる方法を教えて下さい。よろしくお願いいたします。

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Ways of data integration between ServiceNow and SAP and how do I go about differentiating them?

Anyone whose been long enough within the Integration space can relate intimately to the saying of ‘There are many ways to skin a cat..’. There are multiple approaches to the same problem statement of data connectivity between two systems, with terms ...

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ERP Canvas
Workflow Data Fabric
Zero Copy Connectors
Zero Copy Connectors for ERP

Predicted Skipped Records

Hi Community,Can actions be taken on Predicted Skipped Records? If so, could you please explain how? Thanks

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how to call/ show the custom widget on the workspace or on dashboard

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IT Service Management (ITSM) Implementation Simulator

In the IT Service Management (ITSM) Implementation Simulator course I cannot seem to work with newly created ITIL, SD and Grpmgt (Group manager) users, i cannot assign to roles since the roles tab does is not available, do I log in as admin?

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Problem Management

De-duplication template scripted condition

Hi all, I'm confused on how the condition script is applied for a de-duplication template. Since the script is supposed to return an array of sys_ids of the de-duplication tasks, is the condition script used to actually assign the tasks to this templ...

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Hiding a particular group in assigment group filed in incident form

how to hide a particular in group in assignment field in incident form, even when any group member tries to fill in assigned to field, the group shouldn't populate in assignment group field

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Selecting group on Sprint Planning or Sprint Tracking boards

I am a member of the multiple Agile type groups and when trying to move between groups on the Sprint Planning board, a group I originally worked with is selected and all sprints & backlogs are visible. I have recently been added to another Agile type...

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UI Action scrolls to Resolution section only if section was opened earlier

Hi ServiceNow Community,I have a custom UI Action button in the banner frame of the Incident form to scroll the user to the Resolution Information section without refreshing the page.Current behavior:If the Resolution Information section is manually ...

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Incident Management

Looking for a ServiceNow partner to certify our Plugin for new Service Now releases

Hi there We are looking for ServiceNow developers who can help us to certify our Plugin with latest releases of ServiceNow. If anyone is intrested, please respond back to this post and share your contact details. RegardsAsha

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UI action condiion isn't working.

Hi, Sys_properties: x_telu6_th_lenovo.send_to_lenovo_allowed_groupsType:stringValue: { "TH Digital Workplace - Asset Management": "c17e6401933842106402bfbd1dba1014", "TH Digital Workplace - Australia": "897e6401933842106402bfbd1dba1016", "TH Digit...

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How do I limit which HR Services that HR Agents can see on the case-creation-page in HR Agent Worksp

I would like to know how to limit which HR Services (in the same COE) are available to different HR Agents on the case-creation-page in the HR Agent Workspace.In the attached screenshot, I would like Agent 1 to see all 3: NLI, FFWO, General ER Case b...

Question

I have created "Similarity" in "Predictive Intelligence" for KB Article recommendation base

Hey, I have created "Similarity" in Predictive Intelligence for KB Article recommendation based on the short-description and tested that it is working fine, I wanted to know that how can I apply directly to the incident table.The task was to recommen...

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