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Community activity

Missing Workspaces in Lab Instance

I am doing the Strategic Portfolio Management (SPM) Fundamentals On Demand (Washington) (Course) in ServiceNow University. My first lab instance was working fine but then expired.  When I requested a new lab instance, it did not have the SPM workspac...

  • Question

transform map script is not working

HI all ,   For the single user it is goving correct answer but for the multiple users it is giving undefined answer Can anyone correct this script : source.u_owner_name:- multiple user id is coming ,   return: undefined output is coming  // Transform...

  • Question

How do we categorize and prioritise service requests ?

Hi Team, could you please help on this, thanks in advance. Question:     Service requests are identified, logged (by way of dedicated service desk tool). How should we can categorize and prioritise them based on business criticality and service agree...

  • Question

How Do You Abort/Stop a Running AI Agent

How do you abort or stop a running AI Agent? See the screenshot below taken from the AI Agent Studio Activity tab, where some of the executions have a state of In progress. In the first instance, I initiated the agent from the Now Assist panel on a c...

  • Question

Storing of service providers data in ServiceNow

We have a requirement to store service providers data captured from RITM and its catalog task variables into a structured data model within ServiceNow, this data is critical to support the following objectives, For capturing fulfilment related inform...

  • Question

How does Scripted REST API PATCH Work

Hi,Im currently implementing an integration between my instances but im currently lost in the scripted rest api within PUT and PATCH resource.the error response always is this in PATCHREST Msg Outbound - RESTMessageClient : Error executing REST reque...

  • Question

Hide Create Status Report button in Project Workspace

I want to hide the status report button on project workspace but, i am not able to do that.Hi All,   Any help will appreciate on this. I want to to hide the "Create Status Report" button in project workspace. Here are the steps to go there 1. Open Pr...

  • Question

transform script is not working

Hi All,  Could you please help me with the transform map script so that it works properly   answer = (function transformEntry(source) {    var owners = source.u_owner_name || '';      if (!owners) {        gs.info('TM Owners empty');        return ''...

  • Question

Activate OOB Flow

I wrongly deactivate one OOB flow and now I can't see the option to activate it again because this flow is read only, how can i make it activa again?   

  • Question
  • Service Catalog
  • Service Operations Workspace
  • Virtual Agent

Add Change Request Count to Problem Impact in Service Operations Workspace

In Service Operations Workspace, the Problem Overview -> Impact section shows counts for related records such as Incidents and Tasks. However, Change Requests are not shown out of the box. In this article, we’ll walk through how to add the count of r...

  • Article
  • Now Experience UI Framework
  • User Interface (UI)

Create a new case from HR Agent workspace case creation page issue

Hi Experts, I have 2 issues currently Issue 1:Can someone help me to understand where the right-side information is configured from the below screenshot? Even when I edited the "Case Creation Configuration" additional fields to add an extra field cal...

  • Question

Resolved! ServiceNow catalog item multi row variable set

Hi Team,I have a catalog item with two Multi-Row Variable Sets (MRVS). Each MRVS contains a reference variable.Based on the Request Type, I need to send the approval to the reference variable inside the appropriate MRVS, and this must be handled usin...

  • Question
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