ServiceNow Community

How to Populate CIs with Their Respective Classes Based on Subcategory

I want to automatically populate Configuration Items (CIs) based on the appropriate CI classes, where each CI class is determined by the selected Subcategory. Kindly suggest the best approach or recommended solution for implementing this functionalit...

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Not able to see "Knowledge" check box on Incident form

Hi Team, I was unable to see the “Knowledge” checkbox on the Incident form under the Resolution section. Although it was already added to the form layout, the field was disappearing once the form finished loading. Can I get any help to fix this. Than...

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Where to view the script/process of a Playbook activity action?

Hello devs,I’d like to ask where I can view the script or logic that handles the Playbook Action button. When I check the record for the Action button, I can only see the configuration details, but not the actual process or script that executes when ...

Question

Date Picker with Start and End dates

Hi team, We have a requirement to have a date field in which you can select the start and end dates (like when you're booking a flight or a hotel). Have you implemented something like this in a record producer or widget? Would really appreciate for s...

Question

Is it possible to display Playbook stages horizontally in SOW Workspace?

Hi everyone,I’m configuring a Playbook in SOW Workspace, but the stages are displayed vertically on the left. I want to display them horizontally at the top, similar to how it looks in Agent Workspace.Is this UI layout possible in SOW Workspace? If y...

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NowAssist Implementation usecases

Hi All, We are planning to implement NowAssist in my account. my main focus on ITSM. how you start preparing use cases which data we have to analyse and come up with use cases. which of the modules we need to consider.

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What can be done with Service Mapping and what can be done without it?

Our system is currently running Discovery, SGCs, and other integrations to ingest CIs.We would like to look into Service Mapping and if it's worth adopting into our system.What can be done with Service Mapping? What can be done without Service Mappin...

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Discovery
Service Mapping

Resolved! CSA Exam Registration Stuck in Processing Loop – Unable to Schedule via Pearson VUE

Hello everyone,I am trying to register for the Certified System Administrator (CSA) exam through ServiceNow University, but the registration page gets stuck in a processing loop.After logging in and clicking to schedule the exam, the page shows “Proc...

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Banner Announcement Visibility for Logged-in Users

How do I make a Service Portal banner announcements only visible to logged-in users?

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Announcement
banner
Service Portal

List and filters task

hican someone help. im applying the filters as described but ive noticed of the step by step guide it reads applying to filters to priority but it seems i cant set mine to 'priority' in the top section. Ive pasted a picture and highlighted the part ...

Question

ServiceNow EmployeeWorks: The AI Front Door That Turns Employee Intent into Action

IntroductionAs enterprises accelerate AI adoption, many organizations are discovering a familiar problem: AI assistants can answer questions, but they often stop short of actually getting work done. Employees still have to navigate portals, raise ti...

Article
Responsible AI

Unable to Access Personal Developer Instance

I am currently unable to access my PDI. When attempting to open the instance, the portal displays message indicating that the Developer Instance is undergoing unscheduled maintenance. Additionally, another notification appears stating: "We are having...

Question

Business Processes

Hello Community,I am on way to create business applications and found business processes plays an important role same like application categories.I am designing from scratch with the help of EA architecture, can I please ask for your advise - what is...

Question
CSDM

PDI Offline and does not seem to be in maintenance mode.

Has anyone experienced the issue of your PDI being offline and not in maintenance? It was working last night, yet when I look at the "last accessed" date it says 3 days ago. When logging into the portal I do receive an error message of "We are having...

Question

How to automatically connect knowledge articles to topics via category association?

Hi,We’re running into an issue with the “Enable connected content autosync on topics” property in the Employee Center. According to the documentation, this should automatically sync new knowledge articles (and other content) with their related topics...

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