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client email template

created blank client template user will compose email when click on send email header and footer will attachedheader and footer created in syetem property and using Business rule sending mail but now i want to align body in centre alike header and fo...

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Resolved! Group By dropdown not working on PA Dashboard

Hi Everyone,I am facing an issue in Platform Analytics and would appreciate any guidance. I have a Column Data Visualization based on a table with an additional Group By selector configured for state and priority fields. The visualization and Group B...

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How to filter assets displayed in the “Add” dialog under Planned Assets in HAM Workspace?

Hi ,I am working with the Hardware Disposal Order in ServiceNow HAM Workspace. The table is sn_hamp_hardware_disposal.On the Disposal Order record, there is a Planned Asset tab with an Add button. When the user clicks Add, the asset selection dialog ...

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Create Multiple RITMs from MRVS Rows Under the Same REQ and Populate Variables

Hi everyone,I have a Catalog Item with an MRVS for bulk Server Access. When Bulk Access = Yes, each MRVS row should create one RITM, and all RITMs should belong to the same existing REQ.I can use Create Record → sc_req_item and link each new RITM to ...

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Configuration Item (cmdb_ci) filtering and display format for Database CIs

Hi All,I have a requirement on the Change Request form.Current implementation:Category = SoftwareSubcategory = DatabaseRequirement:When Subcategory = Database, the Configuration Item (cmdb_ci) field should display only Database-related CIs.Database t...

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RITM is not getting approved even the inbound email action got processed

When I try to approve the RITM through email, the Inbound Email Action is being processed successfully, but the RITM approval state is not changing to “Approved” and remains in “Requested” state.We are using the OOB Inbound Email Action “Update Appro...

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Which column refers "from" in sys_email table?

I am trying to implement inbound email action via flow designer.I need to trigger the flow and create incident record only when i get an email from particular email address. Here, i am creating the emails using bg script as we dont have such emails ...

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How to Add a Custom Task Type (“ABC”) to the Task Type Filter in Employee Center / Custom portal.

Hi Team,I am working with the My Tasks page in ServiceNow Employee Center.In the Task Type filter, I currently see Approvals as an available option. I need to add another task type called “ABC”, similar to Approvals, so that it appears in the filter ...

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How to customize the Knowledge Article preview popup in Service Operations Workspace?

Hi everyone,I'm trying to customize the Knowledge Article preview popup/modal in Service Operations Workspace (SOW).This is the modal that opens when an agent selects a Knowledge Article from the contextual search/OneSearch panel while working on an ...

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HRSD Employee Journey Management Technical Accelerator - Available Today!

Attention: HR Service Delivery customers! Thinking about adopting Employee Journey Management but not sure how to get started? There’s a Technical Accelerator for that - and you have access to it through your Impact subscription! A Technical Accelera...

Article

How to find roles needed for doing an execution in servicenow? Related to Dynatrace saas

Could you please help to understand how can i find what all roles needed to execute an integration in servicenow?

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Virtual Agent Topic Not Ending After Static Choice Selection in CSM Portal (Zurich 11M)

Hi Team,I'm facing an issue with ServiceNow Virtual Agent (Zurich Patch 11M) in the CSM Portal.Behavior observed:I have a Static Choice node with an option like "I'm Done".When the user selects the choice, the flow correctly traverses to the next no...

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"You must attach a file to submit the request" Error message change language

Trying to get the message "You must attach a file to submit the request" to display in other language on Portal catalog item page. This message appears when a user tries to submit a record producer without attaching a required file.I want to translat...

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How to upload the data using flow designer

Hi Community,I'm currently building a process to upload Configuration Items (CIs) into the cmdb_ci table. The requirement is as follows:A catalog form allows users to upload CI data via an Excel sheet.Once the request is submitted and approved, the d...

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