Welcome to the ServiceNow Community Ready to learn, share, and connect? You've got a million people in your corner.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1013955members
2978223posts
Three days can change everything. Join us at Knowledge 2026 and put AI to work for you. Register now
What`s New Popular Posts More The latest in Community Posted by ServiceNow How to provide great answers in the Community The ServiceNow Community thrives on the knowledge and experience you share. When yo... Read More Posted by jordancbaron One Million Strong. And Just Getting Started. One Million Strong. And Just Getting Started. The ServiceNow Community has official... Read More Posted by jordancbaron Is CreatorCon 2026 for you? Is CreatorCon 2026 for You? Let's get right into it. Knowledge and CreatorCon 2026 ... Read More Posted by laurenmcman The Agenda: Developer Passport Starts Today! Australia release season is here, and we're kicking things off a little differently... Read More Posted by Victor Chen Activate, Deploy, and Trust Your Agentic AI: Live webinar for How to Get Started To help you activate A... Read More Posted by laurenmcman Welcome to the Developer Passport: Australia Release Preview Introducing The Develo... Read More Posted by Juergen Lindner Introducing Autonomous Workforce and ServiceNow EmployeeWorks. AI That Actually Works. Today, AI finally cloc... Read More Posted by jordancbaron Want to win a trip to K26? Lift Off to Knowledge Has Launched! Lift Off to Knowledge ... Read More Posted by jordancbaron Lock In Your Spot at Knowledge and CreatorCon 2026! Hey there, ServiceNow Community! Knowledge and Creator... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcman Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcman Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights RohitGeorgV Specialist servicenow survey configuration for reference record How can I remove this reference record details from th... Read More RohitGeorgV Specialist Servicenow survey configuration How can I remove this reference record details from the survey when it is triggered. Read More RohitGeorgV Specialist ServiceNow survey Is it possible to remove Survey is in reference to HRC0024213 [HRC0024213] , the repeating request numbe... Read More RohitGeorgV Specialist ServiceNow survey Is it possible to remove Survey is in reference to HRC0024213 [HRC0024213] , the repeating request numbe... Read More Juhi Poddar Specialist 🌏ServiceNow Australia Release: A Closer Look at Workspace Lists & Forms If you have worked wit... Read More Prasanna_Patil Specialist Why Understanding OOB in ServiceNow Is Critical for Successful Implementations. When organizations tra... Read More Prasanna_Patil Specialist How to have tooltip on esc portal Hello All, I want to have a tooltip on esc portal when i hover on taxonomies and wi... Read More Ramya V Specialist Displaying Case Type Selector from “New Case” in Chrome Tab – CSM Configurable Workspace Overview This article ... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online ServiceNow Exchange: HRSD Academy - Connect the employee experience with Employee Journey Management Hosted by Abigail Lavadia 8 Apr, 2026 08:00 AM PDT Event Details Online ServiceNow Exchange: Building Effective Task Plan Templates in CSM Hosted by Abigail Lavadia 8 Apr, 2026 08:00 AM PDT Event Details Online ServiceNow Exchange Workshop: Achieve Zero Outages with AI Powered Event Management Hosted by Abigail Lavadia 8 Apr, 2026 09:00 AM PDT Event Details Online ServiceNow Exchange: Pro Dev Academy Hosted by HariomS35974003 8 Apr, 2026 11:00 AM PDT Event Details Online 4/8 Healthcare User Forum: From Spreadsheets to HAM Workflows- Fireside chat with Children's Health Hosted by Mary Kay Pierso 8 Apr, 2026 11:00 AM PDT Event Details Online 4/8: Healthcare User Forum: From Spreadsheets to HAM Workflows- Fireside chat with Children's Health Hosted by Mary Kay Pierso 8 Apr, 2026 11:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Service Request Communicaion with End User

Hi All, We would like to ensure proper end‑user communication for ticket updates. Currently, when we add additional comments on the SC Task, no notifications are triggered to the end user. Additionally, when an Admin user adds comments on the RITM, t...

  • Question

Message in SOW

What is the way to show message in service  operation workspace . if i use onload client script then the message comes and goes off in 4 seconds i need the message to stay for sometime until the user clicks on cross. i do not want to use addwarning m...

  • Question

CSM case creation OOB email omni channel

Hi All,I am looking for how to create CSM case through email channel in ServiceNow as OOB ? In customer instance they have legacy inbound email action with custom script for case creation. Is there way to use email channel for case creation instead o...

  • Question

Discovery Data Precedence rule

Hello Experts, We have discovered CI in environment Have multiple Data source - SCCM, Solarwinds , ServiceNow, Cloud etc.. 'Discovery Source' was ServiceNow before we had another Data sources. Now since we have other SOurce they have updated the 'Dis...

  • Question

Flow breaks when the state of catalog tasks are manually changed

I have a flow attached to a Catalog Item which basically flows as noted below. If any of the tasks are manually changed to anything other than "closed complete", it breaks the flow, the fulfillers of this request need the ability to track the state o...

  • Question

Discovery - IP Ranges

I’m having an issue where Discovery continues to scan a firewall that should be excluded. I’ve configured both IP range and IP list exclusions, and also inactivated the IP range, but none of these changes have worked. Has anyone run into this before ...

  • Question

Understand loggin for traceability in platform.

Hi team,We have an application on the servicenow platform, which is currently in development phase- goal is to assess how logs can be captured, structured, and stored centrally within the platform for better traceability and analysis.Currently, the a...

  • Question

Need help to generate the JWT Token using P8 file and Passphrase

Dear All, Need help. I am currently working on a scenario where I need to fetch data from Snowflake. They don’t have Oauth for authentication, but they have provided a certificate file with a .p8 extension and a Passphrase. Using a Python script, I h...

  • Question

Custom Bulk Case Loading - The Setup

I'm going to do a series about Bulk Loading HR Cases. There is a bulk loader tool in the platform for creating multiple HR Cases in a single step. Let's start by doing an overview on how it works. Click the Bulk Case Requests link from the left navig...

  • blog

Difference between Fields and Variables in ServiceNow Catalog Items

Hi everyone,I have a basic doubt in ServiceNow.We create fields for tables like Incident, but for Catalog Items we use variables instead of creating fields.Why don’t we create fields for catalog items as well?And why is it not necessary to store vari...

  • Question
View More
Announcements

Registration for Knowledge 2026 is now open. Secure your spot today.

Register Now