ServiceNow Community

How to Freez Custom workspace list menu header

I workspace if we check for OOB Workspace then the header is freeze by default but for custom workspace it's not freeze. how can i do that

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Hiding fields on portal using Client Script

Good day!I created a catalog client script that hide fields if the requested for is member of a group and selected specific request type. It works on the portal, but an issue encountered while changing the requested for field. Can someone know how to...

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How to send bulk sms notifications to the customers??????

How to send bulk SMS notifications to the customers informing them about the arrival time of Field Technician from servicenow? Guide me

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Oracle DB license usage data - incorrect

Hi Team, In the license usage report, For a specific country it is showing that it is using 16# processor licenses.But this is incorrect, it should be #8. Can you help us out, why as the result (or the calculation of Sam Pro) is incorrect, not trus...

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SCCM and MECM, what to use for software discovery and CSD for SAM pro implimentation

Hello All, We are using ServiceNow grahAPI for ServiceNow SCCM software discovery and also using MS intune graph API for cloud discovery, we are also looking for CSD for SCCM and Intune. what is the best recommendation for CSD, as we are looking to ...

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I want to add Related list to Risk event from

Hi , I want to add a custom related list to risk event form in default/workspace view . 1. when click on NEW button it needs to redirect to compliance case and parent needs to populate as Risk event and Type 'custom' in compliance case form.2. In ris...

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CSDM Walk - Run

Can multiple service offerings be mapped to a single service instance? eg: there are many support groups managing various services related to SAP Successfactors.

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Catalog UI Policy

Hello,I am setting up new Catalog Item that allows users to request software to be checked by Infosec staff so that they can check on privacy settings and so on. I have some varibales/questions that are visible to the user and some that need to be o...

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Request Management

Servicenow

How to know deleted records

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PDI Instance is Offline shows unscheduled Maintenance

PDI Instance is in Maintenance mode for more than a week. but all of me colleagues are able to work on their PDI Instance hOW TO resolve this issue.

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Resolved! Data Certification for Business Applications in CMDB

I am looking to configure the Data Certification process for Business Applications in the CMDB and I have a few doubts:For audit tracking, we need two additional fields on Business Applications:Attestation/Certification DateAttested/Certified ByIf th...

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HAM: Procurement - Source request Button

Hi. Under procurement catalog task, there is a Source request button that opens the source request and list the ritms.This button is available on the Hardware asset workspace, but the customer request is to enable this on the Service Operations Works...

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Instance Offline

Hi, It been a while now that I have noticed my instance status goes into Offline mode. I have try different refresh methods, but it seems to not resolve the issue.I have this message ''Developer Instance is undergoing unscheduled maintenance. Get No...

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Enable auto-numbering for asset tag on Software entitlements

Hello All, we need to auto-number the asset tag for each software entitlement in the following format: starting with a short prefix (e.g. SWL) and then 10 numbers that auto increments so that we can have unique software entitlement asset tag for each...

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Guided Tour not launched for few users

Hi Team,We’ve noticed that the Guided Tour for the HR Workspace, which was previously functioning correctly, has suddenly stopped launching for a few users. Could you help us identify the possible causes for this issue?Additionally, if a user dismiss...

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