ServiceNow Community

Technology Portfolio Management - Getting Started (updated)

Technology Portfolio Management (TPM) is ServiceNow’s Application Portfolio Management facility that allows Enterprise Application teams to align the technology components that make up these systems and understand/visualize the manufacturer / publish...

Article

Unexpected Behaviour:SOW Copy link to current view opens in 'My Lists' rather than in 'Default List'

I have a number of record lists defined in my 'Default Lists' in Service Operations WorkspaceWhen I use the link icon '' to copy a link to this view and use the link.It opens in the 'My Lists' frame rather than in the Default Lists' frame. It has the...

Question

Discovery - Classification criteria is missing/empty for OOTB Classifiers

We know thatFor each classifier, there will be classification criteria. That criteria contains the condition that a target host has to satisfy in order to trigger a relevant classifier. but for many OOTB classifiers, the criteria is empty.Then how it...

Question

SNMP discovery - Is there a way to know a particular OID is part of which MIB file?

Is there a way to know a particular OID is part of which MIB file?

Question

SNMP Discovery - How to know if a new MIB file needs to be uploaded or not?

When I discover an IP (Network device), it says “Active, Couldn’t Classify,” Fine! I will open the Input payload, check the sysObjectID, copy the OID and create a new OID entry in OID table. Question - how will we know if a MIB file is already the...

Question

Image for a knowledgebase

When we create a knowledgebase, we can add a icon to help identify the knowledgebase.Where can we obtain some ServiceNow standard icons?

Question

copy attachments to case to incident and vice-versa

Hello Community,My requirement is to copy attachments from case to the incident i.e.,(when ever we added an attachment to the case that should also be seen in the related incident ) and also Vice-versa the opposite way. I tried with writing a busines...

Question
Personal Developer Instance
Scripting and Coding
User Interface (UI)

Copy/paste (select all function) SN article images in a Word document

Converting a ServiceNow (SN) article to a Word document is helpful because it allows our subject matter experts to assist with editing the content.When I try to copy the entire SN article by selecting all and pasting it into Word, the images do not t...

Question

Pls let me know the issue in the script

HiPlease let me know the correction in the script, this script executes fine except the scenario - this script prints the value "Local Support type must be user group." still though there is no record exist in the Point of contact table for the relev...

Question

Flow Designer Issue: IF Statements on List Collector Fields Using Choice List

We have a scoped app where a person fills out a Record Producer on the Service Portal, and it populates a record in a custom table. That part works fine. But we are creating a flow that does various things when the record is first added to the tabl...

Question

Service Bridge and Child Accounts

Does Service Bridge support integration with child customer accounts that use a common ServiceNow instance? Example:Customer = BoxeoCustomer Child = Boxeo USCustomer Child = Boxeo CABoth Customers are using the same ServiceNow Instance = boxeo.serv...

Question

Display Journeys in Employee Center Pro (ESC) portal

I have installed the Journey Designer and Journey Accelerator plugins, and I am able to perform journey configuration. I also completed the Journey Guided Setup to finalize my journey record.However, I don't see "Journeys" displayed in the ESC portal...

Question

There's still time to register! Chicago World Forum on September 18th!

Hello SNUG Members! I am looking forward to seeing you at the Chicago Word Forum event next week! If you have not registered for this free one-day event yet, you can CLICK HERE to register and build your agenda! Agenda at-a-glance: 8:30 – 10:00 ...

Article

Variable value is not displaying in RITM/SCTASK after submitting the Catalog item request

Variable value is not displaying in RITM/SCTASK after submitting the Catalog item request.The variable is reference field to sys_user table with simple reference qualifier

Question

Group to approve on behalf of other groups

We have approver groups broken down by business unit, in the event of urgent approval needed, we also have a master approver group that we would like to be able to authorize things on behalf of these groups. how do I give this group the ability to ap...

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