ServiceNow Community

Agentic AI- how to use agent to extract information from documents

Hii want to build an agentic ai to parse information out of document attached to tool "File Upload",i am not able to user any response from agent.1. after adding tool "file upload" and adding document, it keep showing extracting data" Basically idea ...

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Target filed is empty after processing email through Inbound Email trigger

Hi Community,I am facing an error while running the inbound email trigger "Value of filed record is not a GlideRecord". I am guessing the issue is because the inbound email's target record is empty. Attaching the screen shoot for reference.The scenar...

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Now Assist incident summarization - Adding prompt

Hi , I am trying to add the skill prompt for Incident Summarization skill. I am trying to add the caller id and assigned to fields inside my skill prompt. But even after updating the prompt, finalizing it and publishing the latest version of the pro...

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Uploading attachment through transform Map

Hi, I have a requirement to upload data through excel which contains column of attachment links. I want these attachments to be attached to the records inserted or updated.

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Agent Workspace: how to block off certain fields from being edited

Getting used to the HRSD Agent Workspace functionality but one thing I want to know: how to block off certain fields so that they are not edited? We have been able to set up certain fields to autopopulate as they are dotwalked from a parent reference...

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CMDB Data Manager Certification Policy

I am trying to create a certification policy. I need to get few field from the CI table and few fields from the related tables (I have custom related tables, but for instance lets take CI relationship as an example) to be validated.What's the best wa...

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Workspace View Rule cannot be created as View returned nothing

Hello, I am trying to create a new Workspace View Rule for our new custom CI Class to be used in SOW. However, the UI View mandatory field is not returning any result ( no matter in which application scope I am. e.g. Global, SOW Core, CMDB Workspace,...

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Workflow or flow designer

Which is better Workflow or flow designer?

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How To write simple JavaScript in Servicenow

I am embarrassed to ask this question. I am on lesson 15 of Chuck Tomasi Learn JavaScript on the Now Platform. Trying to work Lab 4. I have a PDI. My problem is that I don't know what Navigator App or Module to select in order to start writing...

Question

Article -> Detecting Duplicate Client Scripts Using a Background Script

Hi All, This is my first try at writing article here on the community, its about a Client Script Duplicate Audit script. This background script identifies duplicate client scripts on specific tables such as incident, change_request, etc. Its goal is...

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How many of you actually use Machine Learning Powered mapping?

We are doing Service Mapping in our organization in preparation for CMDB go-live. So far we have done Dynamic CI Groups and some manual mapping. The topic of ML (Machine Learning) based mapping came up and the Architect chose to defer it. Just curiou...

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Indicator monthly score is showing count incorrect in platform analytics

I have created an indicator to retrieve all of the SLAs for RITMs and to break them down by item owner. For this, I am using the 'sc_req_item_sla' table. I developed a monthly-based indicator and set the source accordingly. I am able to display the c...

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Performance Analytics

Retrieve Updated RAM Value on Window Server Without Rebooting the machine using ServiceNow Discovery

When running discovery on a Windows server, the RAM value is retrieved from the registry. However, this value may not reflect any recent increase in RAM on the machine. To fetch the updated RAM value without rebooting the machine, you can use the fol...

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Discovery

NIST state for Security Incident Response

While implementing Security Incident Response using NIST Stateful in Process Definition. Can we move back (for example) can move to Contain from Review State. Kindly provide any information.

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Can traffic light color scheme be added to an indicator ?

Hi,In an indicator widget i want to add color scheme. If scores are less than 80% it should be shown in red if >80%should be shown in red.From the docs i can see that it can be added to targets but i want to know if the same can be added to an indica...

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