Welcome to the ServiceNow Community Ready to learn, share, and connect? You've got a million people in your corner.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1127500members
3028547posts
Registration for now[dev]26 is officially open, and we want you in the room. Register now and save $200!
Brazil release One Al experience. Autonomous work by design. Join us for the Brazil Release on November 5th at 10:00 a.m. PT Add to Calendar What`s New Popular Posts More The latest in Community Posted by aastha14 Ask Me Anything about AI Skills and Agents for Incident Management Hi everyone, I'm Aasth... Read More Posted by jordancbaron Registration is open: Come build with us at now[dev]26 Mark your calendars: November 4–5, 2026 at the San Jos... Read More Posted by jordancbaron Join the now[dev]26 Hackathon: Build Something the World Has Never Seen Ready to spend a day b... Read More Posted by jordancbaron The CreatorCon 2027 Call for Content Is COMING SOON The CreatorCon 2027 Call for Content Is COMING SOON He... Read More Posted by laszloballa When AI Can Write a Thousand Answers, What's Yours Worth? Key takeaways A commun... Read More Posted by Eric L Ask Me Anything with the Flow by ServiceNow Team Hi everyone, I'm Eric, a Product Manager at ServiceNow... Read More Posted by SujanDutta ServiceNow Action Fabric: A detailed walkthrough All You Need to Know About ServiceNow Action Fabric Se... Read More Posted by Travis Toulson Building an MCP Server on ServiceNow and Connecting Claude to It I have built a handful... Read More Posted by laurenmcman Otto vs Now Assist: What Actually Changed Let's address the elephant in the comments section first, because it's the same que... Read More Posted by ServiceNow ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You ServiceNow Otto Has Ar... Read More Posted by laurenmcman Introducing The Developer Passport: Brazil Release Preview Introducing The Develo... Read More Posted by laurenmcman Catching Up on Developer Passport: Australia (Before Brazil Drops)   Catching Up on Devel... Read More
Popular Posts Posted by patrick decarlo Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Tejas Adhalrao Specialist ServiceNow Instance Cloning: A Beginner’s Guide 1. What is instance cloning? Instance cloning in Servi... Read More Juhi Poddar Specialist 🔍 Improving AI Search Results with a Synonym Dictionary and a Boost Rule Introduction Search do... Read More Shivalika Specialist portal page visibility issue Hello Community members, We have created a custom portal and the homepage there has... Read More George_1 Specialist Dashboard report records open in Native UI when Next Experience is OFF (CSM Workspace) A dashboard is configu... Read More George_1 Specialist Dashboard Reports Open in Native UI Instead of Workspace (CSM/SOW) When a report is opene... Read More sejal1107 Specialist Problem Model selection on workspace We have 2 problem models 'A' and 'B'. I have created an interceptor on problem to c... Read More Prasanna_Patil Specialist Stocktiker requirements Hi all, We are integrating stocktiker on service portal. Hence can anyone suggest what should be functio... Read More Ramya V Specialist How to Enable Now Assist for Work Order Task Closure in FSM Mobile Overview Now Assist fo... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events In person Office Hours Live with Frances Frei — Listen Visually — w/ Linette Voller (APAC) Hosted by jasminecole 30 Oct, 2026 03:00 AM PDT Event Details Online Sacramento SNUG - Live Event Hosted by CaliE 30 Oct, 2026 08:00 AM PDT Event Details In person Office Hours Live with Frances Frei — Listen Visually — w/ Linette Voller (AMS) Hosted by jasminecole 30 Oct, 2026 09:00 AM PDT Event Details Online Virtual Demo: Super Intelligence Control Tower: Manage the full lifecycle of any AI asset Hosted by Carrie Lea 3 Nov, 2026 05:00 AM PST Event Details Online Cyber Asset Intelligence and Identity in the AI Agent Era Hosted by ShaunaV 4 Nov, 2026 08:00 AM PST Event Details In person now[dev] 2026 Hosted by jenhanley 4 Nov–5 Nov, 2026 11:00 AM PST Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Your AI agents are already inside the building

Two posts ago, we asked you to know your data. Last week, we asked you to control who and what can reach it. Both of these are critical. But the rising question is even more challenging.    Protecting where sensitive data lives is necessary. It is al...

  • blog
  • Customer Security and Trust (CST)
  • Platform Security

The New Way for MID Servers to Authenticate: Private-Key JWTs

The New Way for MID Servers to Authenticate: Private Key JWTs As ServiceNow, and the industry at large, moves toward a future without Basic Authentication, we're changing how MID Servers connect to your ServiceNow instance. This is rolling out now in...

  • Article
  • MID Server

Change schedule Custom calendar

Hello Team,I successfully added a new Location column to the sn_chg_soc_change_soc UI Script by updating the column configuration as shown below:  Script:-{name: SOC.COLUMN.LOCATION,label: i18n.getMessage("Location"),align: "left",width: 130,min_widt...

  • Question
  • Change Management

EmployeeWorks Web App - Implementation Guide

Step-by-step setup guide for administrators and implementation teams.    Store Release Version Platform Requirement October 2026 Zurich Patch 13 (ZP13), or Australia Patch 7 (AP7), or Brazil Patch 1 (BP1) September 2026 Australia Patch 6 (AP6) ...

  • Article

Default admin account login

We've recently had multiple unsuccessful attempts to login to our production instance using the System Administrator account - login ID "admin".  Has anyone successfully changed their System Administration login ID to something other than "admin" to ...

  • Question

Sacramento SNUG - Live Event

CALL FOR CONTENT: 2026 SACRAMENTO SNUG | SAVE THE DATE!   Mark your calendars! We’re targeting December 8, 2026 for this year’s Sacramento SNUG, and we’re looking forward to bringing the ServiceNow community together for a day of collaboration, insi...

  • Event

Approval in Flow designer is being skipped due to no valid approvers.

I built a flow that has an approver.   The flow is triggered by Service Catalog.  On that specific catalog item,  there is a reference field that points to the sys_user table.    The user selected in the reference variable( Supervisor) is designated ...

  • Question

External identities lookup

I have a requirement to validate a domain in M365 external identities.  Is there a spoke action that I could use to achieve this or would it be custom?  Looking for some suggestions. 

  • Question

Force refresh saved data visualization

I'm using a Platform Analytics saved visualization in a SOW homepage.  I need a way to force refresh the visualization after a button is clicked.  However, there is no refreshRequested property when you use the saved visualization component.  I've al...

  • Question

test flagging articles

Please review and test article flagging in sub-prod/Play so KB editors can flag articles for review without submitting a rating that affects the overall article rating.

  • Question

unable to edit kb article

I’m unable to check out or edit knowledge block KBB0011128. I tried moving it to pending retirement as a workaround, but the system won’t allow it because the block is currently used in articles.

  • Question

Script Include

What is Script Include In detail? and their types with scenarios use cases

  • Question
View More