unable to edit kb article

pavangummad
Kilo Contributor

yesterday

I’m unable to check out or edit knowledge block KBB0011128. I tried moving it to pending retirement as a workaround, but the system won’t allow it because the block is currently used in articles.

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Tanushree Maiti
Tera Patron

yesterday

Hi @pavangummad 

 

Are you trying to edit knowledge block from Article area? 

Did you check this note from servicenow Documentation: How to Edit a knowledge block in a knowledge article 

 

"Note: You can’t edit knowledge blocks from the article area. You must go to a knowledge block record to edit it. To edit a published knowledge block, you must checkout the block."

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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Aditya_hublikar
Giga Sage

yesterday

Hello @pavangummad ,

 

 Have you check the workflow for your article knowledge base . If its Knowledge - Approval Retire   then you just need to approve that then only you can retire it and edit then publish it again .

Aditya_hublikar_0-1793338717542.png

 

 

If this helps you then mark it as helpful and accept as solution .

Regards,

aditya

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