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Resolved! Flow Designer - Lookup Records with encoded query filter

Hi Community, In the flow designer, I would like to pass the 'encoded query' as condition whenever I use the "Look Up Records" action on the Incident table. I used the toggle to use the scripting for condition/filter and added the following script "...

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Flow Designer

Understanding ITIL 5: What’s New and How It Builds on ITIL 4

ITIL (Information Technology Infrastructure Library) has long been the cornerstone framework for IT Service Management (ITSM), evolving over decades to keep pace with technological and organizational change. With the official announcement and rollout...

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Incident Management

Choices are visible in the portal and but showing up in the try it option for the same catalog item

Hi @Everyone, I have a scenario where we have categories and subcategories for a catalog item. These both categories and subcategories are stored in a custom choice table. The issue here is that when we select the category in portal, we are able to...

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I have enabled Enable Life Cycle Sync under Life cycle mappings table in CSDM.

I have enabled "Enable Life Cycle Sync" under Life cycle mappings table in CSDM. All the data are now synced and automatically populated with Life cycle stage and Life cycle stage status values mapped in the Life cycle mappings table. After the sync,...

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Condition for 60 day date validation

Hi,I have to create a condition to meet the below requirement:Date of today is greater than Date of field 'Sent for Approval' + 60 days. The Date of field 'Sent for Approval' is a variable and I was able to add its value in the Dashboard using databa...

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Future granular delegation

We have Granular Delegation for HRSD but no delegation records (sys_user_delegate) are created when the start date of the delegation is in the future. It works fine whenever todays date is selected as start date for the delegation. Has anyone had th...

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Resolved! UI POLICY

I have created a Ui policy for show or hide variables but its only working for one variable in RITM level which ever same variables used they are only working for one variable business area - choice -Local, Global, generaltype of request- for local ...

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Custom Channel does not show in Now Assistant

i have an issue that i've made a application which has a custom Provider Channel and i want to use it in a llm assistant, pq i can't find a way to make it apear in the selection

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Platform analytics

Can we access our platform analytics dashboard into self service dashboards? if yes nowI have made a dashboard in platform analytics now I want it on self service dashboards

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Resolved! Delegation

hi allI have a question - I wanted to know whether I can delegate HR tasks in servicenow using standard delegation or do I have to have granular delegation for that?thanks in advance

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How to see how often and by whom a specfic Now Assist skill was used

Hello,So I've managed to implement the 'Now Assist Email Recommendation' skill , however I need to be able to see how often and by whom NowAssist was used to draft a response(reporting). Is there any OOTB solution for this, or do you have any ideas? ...

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List page in the OOB Project Workspace

To configure a List page in the OOB Project Workspace, follow the steps below:Open the UX List Menu Configurations [sys_ux_list_menu_config] table and create a new record.Under the UX List Menu Configurations record, create UX List Category from the ...

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Issue with redirection on case

Hi, I have created one business rule so when i am testing that on case form sometimes that is redirecting to another page so how to stop redirection Before/Inser, update(function executeRule(current, previous /*null when async*/ ) { var workNoteTy...

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I have a requirement to handle RITM state changes using Flow Designer based on the approver’s action

Hello Community,I have a requirement to handle RITM state changes using Flow Designer based on the approver’s action. RequirementWhen the approver approves the RITM→ RITM State should move to “Work in Progress”When the approver rejects the RITM→ RITM...

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Platform Analytics: Dependent Service & Service Offering Filters

We need to implement a dependent filter behavior on a Platform Analytics dashboard similar to the out-of-the-box Incident form functionality. When a specific Service is selected in the dashboard filter, the Service Offering filter should dynamically ...

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