ServiceNow Community

How to customize the fields shown in the “i” (information) icon popup for a reference field?

Hi everyone,I’ve created a catalog item that includes a reference field pointing to the sys_user table. When I click the “i” (information) icon next to the reference field, it currently shows all the fields from the sys_user table (the default view)....

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List context menu and column context menu

I can't quite tell the difference between the List Context Menu and the Column Context Menu. Could anyone help me take a screenshot? Thank you！

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Resolved! After upgrading our instance to the Zurich release, we noticed SLAs are not triggering automati

Hello community,After upgrading our instance to the Zurich release, we noticed that SLAs are not triggering automatically on the Incident table, even though all trigger conditions are still valid and unchanged.We’ve already verified:SLA Definitions a...

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Help needed i am performing Lab 7.1.1 create UI Policy from the CSA but the policies are not working

Hi wondering if anyone can she some light. i have recreated lab 7.1.1 up until creating the UI policy and actions, but i cannot get them to work when creating an incident the two fields do not appear. appreciate any suggestions , including a screen g...

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Database View Assistance - Problems with translation

Hello, I hope you are all well. I need help because I can't get a database view to work properly.In this database view, we are displaying data from 3 tables. - task_sla (SLA Table)- ticket_my (Parent Tickets)- task_my (Child Tickets, Tasks) Below is ...

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Third-Party Risk Management (TPRM) Smart Assessment Engine (SAE) Migration Tips

Migrating to the Smart Assessment Engine (SAE) in Third-Party Risk Management (TPRM) is an important step toward modernizing your assessment workflows. This guide walks you through who can perform the migration, what to expect after enabling SAE, and...

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SAM - Import Adobe User Subscriptions Failing

Hi All,I am trying to execute the SAM - Import Adobe User Subscriptions job but getting an error saying: SampAdobeAdminUnhandled exception for profile : XXXXXXXXXXX : Error: <html> <head><title>404 Not Found</title></head> <body> <center><h1>404 Not ...

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System created software model with No DMAP

ServiceNow Software Asset Management Professional (SAM Pro) relies on Discovery Maps (DMAPs) to link discovered software installations to normalized software models. These mappings are essential for accurate license reconciliation, compliance trackin...

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Auto-populate catalog item variables from an email notification

Hi, This challenge may be too far-fetched but here goes nothing. Our users submit a request for software license activations and renewals. When a software license is due to expire soon, our users can submit a request, and our catalog has a variable a...

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Creating allocations in SAM when they are coming from integrations

This is actually a follow up question on https://www.servicenow.com/community/sam-forum/adobe-and-microsoft-365-integrations-completed-but-no/m-p/3419379#M19591I have added it as a comment but decided to make a different post since I thought it warra...

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Cannot Impersonate User After Re-Enabling Active on a Table Extending sys_user

I created a user record in a table that extends sys_user. Impersonation worked initially.After I changed the Active field to false and then back to true, I am no longer able to impersonate this user.The user record appears active, but the impersonate...

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Architect

Resolved! as Privacy Trustee Role Not able see privacy workspace dashboards

As an admin, I see the following option. But as a privacy trustee, I can see this option only. privacy trustees have (sn_privacy_business_user)role only

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Truste

How Add a visible button or text label to the taxonomy title: "Submit Request".

How to Add a visible button or text label to the topics menu with the title: "Submit Request".This item must not be a dropdown or contain any submenus.

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The Post button next to Additional Comments, in the Notes section on the SC_task form is not showing

The Post button next to Additional Comments, in the Notes section on the SC_task form is not showing on open an catalog task form. No seeing any UI Action for this button or any UI Policies that would hide this button. I have also modified the follow...

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Error 153 on Youtube Videos

Everything has been working perfectly fine for months now. But this week, on all of the YouTube videos on our intranet pages, there's an error code 153. I haven't been able to find information on what the issue is. We used the Rich Content editor wi...

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