How can I modify the Created By and Updated By fields for objects that were created using an API

We’ve developed an integration using the OAuth flow, where the access token is used to create and update Interaction records in ServiceNow. However, when we update the Notes field on an interaction, the record reflects that it was created or modified...

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Project Workspace

Please refer below screen shot.I am not able to find the mapping/relation for Add risk, Add Issue, Add Decision.......buttons for RIDACSimilarly for Risk Issue Decision......New button under DetailsI mean where it is storedI want to hide/unhide these...

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Error: Some of the changes you made to the widget are lost. Please wait ...

I kept getting the error when editing dashboards on platform analytics. Alert level: info.Some of the changes you made to the widget are lost. Please wait until all changes are reflected in the UI before switching to another widget. Any idea what it ...

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Non-HR Groups member shouldn't access ESC portal in servicenow

i want to put the restriction if the User belongs to any non-HR groups should not be able to access ESC portal in Servicenow. The user should be redirected to the servicenow homepage when he/she tries to access the ESC portal.

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How to add a new widget on serviceNow Operation Workspace landing page

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How to add Standard Changes to Change Request

How to add standard changes to the change request search mechanism to ensure they appear in our weekly meeting agenda when we run CAB changes. 

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System UI - UI Scripts - ATF Custom UI Step Config

Hello - This might be an old question, but trying to get some answers or is there any workarounds for this. I am trying to keep the common library of functions in one place, and want to use inside my custom UI step config definitions, instead maintai...

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Regarding order decomposition

Hello community!If anyone knows anything about order decomposition, please let me know. If a bundled offering is further bundled, an error occurs in order decomposition when creating an order specifying that offering, and no order task is generated.F...

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Not able get Hardware model life cycle data from content service

Hello, Even though Life cycle Job executed, i don't see any life cycle data in any of the hardware models in HAM Pro (refer attached screenshot). cmdb_hardware_model_lifecycle has 0 recordsWhat else  i am missing? Regards  

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Mahathi Veena MVP 2026 - My Community Power

MVP - Made with Visible Persistence The first time I was named a ServiceNow MVP, I called it “Made with Vision and Perseverance.”The second time, my perspective had evolved - it became “Made with Visible Persistence.” With over 13.5 years in IT and 1...

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Object-Centric Process Mining: A Star Wars Story

This past weekend two of my favorite things collided.  My daughters were part of a school spirit event, and it was Star Wars themed.  My mind started to wander to one my other favorite things, ServiceNow’s Process Mining solution, and this blog post ...

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Modify In Place vs. Clone: FSO Best Practice Guide for Implementation Partners

Modify In Place vs. Clone: FSO Best Practice Guide for Implementation Partners   Objective As Financial Services Operations (FSO) implementations grow more sophisticated, one question comes up consistently: when should you modify an out-of-the-box (...

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Ask approval from shared mailbox members

Hello All  I was asked to create a flow for catalogue item so that the approval requests/email will be sent to a shared mailbox, so members of this mailbox will be able to approve or reject the requests. these members they don`t have an assignment gr...

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Employee center

Hi I am working in Xandu an I lost my pdi with a custom app. I installed Employee Center under my custom instance and I kept noticing that the dom plugin was not installing. I should have installed it globally for all of the updates. I have a wicked ...

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Workplace Notifications Reference – Workplace Visitor Management

If you’re working with Workplace Visitor Management, it’s often useful to know which notifications exist, when they are triggered, and who receives them. To make this easier, I’ve compiled and attached a reference list of out-of-the-box notifications...

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