ServiceNow Community

Can we Dynamically change from address for the emails going out from SNOW as Reply?

Instead of instancename@service-now.com can we change the from address basis on the customer we are replying to?

Question

Knowledge Base editor control adding unwanted inline style for Numbered and Bulleted lists

So, I'm really spinning my wheels trying to figure this out, so now I'm here hoping someone can give me some ideas of where to go from here. I admit, I'm not great at navigating my way through ServiceNow and have a hard time finding anything so "Serv...

Question
Knowledge Management

Resolved! How to Create Multiple Visualization Types on One Platform Analytics Report?

In the classic Dashboards/Reporting module, it is possible to create a time-trend report with multiple visualization types that looks like this (using both bar and spline in this example): Is there a way to replicate this functionality with Platform ...

Question

Auditing not working on prod for specific CI of linux server table

Auditing not working on prod but working in dev for a specific CI on linux server table. Any suggestion

Question

Is it possible to add fields from ID to the list layout of metric_instance table

Hi there, I wanted to modify list layout of metric_instance table and add fields from reference field "id" for eg. incident's short description, state etc . Unfortunately there is no option available to dot walk into ID field although its a reference...

Question

Asset Refresh - Servers

We're currently deploying ServiceNow in a large organization. It seems as if the asset refresh process works very well for laptops and PCs, but there's very little information about refreshing a server or network equipment. Our mandate is "out of t...

Question

Dynamic Document template for projects

I’m trying to generate dynamic document templates that can be added to a project workspace. However, this doesn’t seem to work when using ‘Insert Dynamic Content.’ It functions correctly for status reports but not for documents. While searching throu...

Question

Visual Task Board Imossible to edit Lane after changing Owner

Hello, I am having an issue with a Visual Task Board. The owner left the company and the owner has been changed after modifying the ACL to allow admin to edit the field owner. The new owner is not allowed to rename or edit anything neither as an admi...

Question

create issue only conrol owner

ifanyone know “Only the Control Owner or a member of the Owning Group for the control may create an issue.” Any other users (not the Owner or Owning Group members) are prevented from creating an Issue

Question

sc_req_item table not showing flow designer

the sc_req_item not showing in flow designer how to make it visible

Question

Supplier Portal

How does your organization handle primary contact emails for vendor records in ServiceNow?In our setup, we’ve noticed that the primary contact should ideally be unique for each vendor number, not shared across multiple vendor numbers. Using the same ...

Question

ServiceNow Exchange: ITOM Academy - Service Mapping Leading Practices Part 2

In this session, we are taking the opportunity to build part 2 of the Service Mapping Leading Practices session around the questions asked in the January webinar. During the session, you'll be able to ask our experts questions and participate in th...

Event

How to get Actions Taken to appear in the PIR Timeline automatically?

When I look at the PIR for a Major Incident in the Major Incident Workbench it includes all of the activities in the Timeline, but when I look at the PIR for the same incident in Service Ops Workspace, it only gives me the Opened, Promoted, Resolved ...

Question

Reference Icon Table

We have a field on a table that extends cmdb_ci called cmdb_ci_service_calculated. On it is a field referencing Business Application. When the field is populated, I get the standard "i" preview icon. When I click on it, it's the wrong table. If I go ...

Question

Resolved! What roles are needed to allow minor edits in a KB without having to checkout?

Hello everyone, We recently activated the Knowledge Versioning workflow, I've also updated the Knowledge Properties glide.knowman.versioning.enable_minor_edits to include meta and author fields without creating a new version.However, our Service De...

Question
Knowledge Management