ServiceNow Community

Identify unused/empty custom attributes in a table

Hi Community, Is there any way to identify all unused/empty custom attributes in table? We have 200+ custom attributes created on base cmdb_ci table. We need to remove those unused/empty custom attributes. Checking 1 by 1 attribute is not possible. ...

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Resolved! assigned_to not editable on form – no ACL/UI issue,

We are facing an issue where the Assigned To field is not editable on a custom task-like table in one instance, while the same configuration works fine in another instance.Key observations:No field-level or table-level ACL is blocking write access.Di...

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How is the Save confirmation box configured in the cmdb_rel_ci table

Within the relationship editor for a type of 'Data Only' change record, I'm trying to add a pop up message or stop users from proposing certain relationship types when the user clicks on the 'Save Proposed Change': I've noticed that when I click on ...

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opportunity marketplace module not found in employee center in PDI

I've installed Opportunity Marketplace Store (sn_opp_market) plugin and the dependent plugins on my PDI. But i cannot see this application in the employee center. if i search "opportunity" , i can see a list of opportunities but when i click into ...

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Way to close list view incidents without blocking auto closure job

There is a requirement to restrict users from closing incidents (p1 and p2) in list view without filling up a certain field. Created a BR to do the same and it worked as expected but also blocked the auto closure scheduled job. Created a data policy ...

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Resolved! How to hide table fields from filter (Condition Builder) in ServiceNow?

Hi all,I would like to hide certain fields (including system fields like Created, Updated, Sys ID, etc.) from appearing as options in the filter (Condition Builder) for a specific table. I’ve checked the Dictionary settings, but there doesn’t seem to...

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Interaction is Created when a user add comments on a case

Hi Community,Post upgrading to Zurich did any once notice this behavior? when a agent comments on the case a new interaction is created by the system. It creates only one Interaction for a case when comment is added. Steps to reproduce.1. Navigate to...

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Error: Some of the changes you made to the widget are lost. Please wait ...

I kept getting the error when editing dashboards on platform analytics. Alert level: info.Some of the changes you made to the widget are lost. Please wait until all changes are reflected in the UI before switching to another widget. Any idea what it ...

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reference qualifier knowledge group type

Hi.. I have a reference qualifier of type CONTAINS knowledge on the knowledge management group which is not working. No groups list when I click on the knowledge management group selection (apart from admins). What could be the issue?

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Link redirection in HR case

Hi Team, In HR case creation, native view page link when user bookmarks this below link and tries to create a new HR Case, when must show alert and redirect to workspace link. Native link:https://********.service-now.com/now/nav/ui/classic/params/tar...

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Assessment simulator task 1: Personalize your instance - Failed

Hi, I'm getting the validation error when I'm trying to validate the task for Assessment simulator task 1: Personalize your instance - Failed. Here are the screenshots and can someone help me here?

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Forms validation error

ServiceNow University - Welcome to Service Now Course - Forms Task Failed

I am unable to move past this task in the training. I have followed the steps exactly as given but keep getting task failure.I attempted it as a System Admin and as Platform User.I attempted on multiple web browsers.I terminated my instance and opene...

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Aggregation of Application Services

Hello,The business criticality of underlying Application Services should be automatically aggregated and displayed as High/Moderate/Low at the Business Application level in APM, leveraging out‑of‑the‑box (OOTB) ServiceNow behavior. If anyone has insi...

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Resolved! Access and Reporting on Generative AI Logs (sys_generative_ai_log)

Hello Community,I am working on developing Custom Reporting and Performance Analytics (PA) KPIs for our Now Assist adoption and usage. I have identified two key tables for reporting:sys_gen_ai_usage_log (The main usage log for billing and high-level ...

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Different Workspace landing page as home page for different persona

We are using CSM Workspace as well as Manager Workspace [WFO] in our instance.We want to have Landing page of CSM Workspace as Home page for Agents and WFO Manager workspace landing page as home page for Managers. How can we do it?

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