Doc Template for Project Status Report

Hello,I have created a document template in the Project Workspace to generate a status report. However, I am unable to capture the document template in Update Sets. There is an option to export the document template, but I am unsure where to import t...

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• Project Portfolio Management

how to restrict incident creation from calendar invites for DL

As of now we are creating an Incidents via Inbound action , but when there is a calendar invite , still it is creating Incident , How to restrict that ? I am not able to restrict subject , as it can be any   

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Problem: Report Creators requiring ITIL to view their reports

We have an ongoing issue where users who can build and share reports and Dashboards are really great at building such, but really dont have a handle on proper ways to share such. Many times, the creators share to ITIL role, thinking they will be shar...

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how to differentiate Between 2 identical action

Hello All,I have a problem with default component ,if i have 2 of same component in the custom component they both fire the same action with the same payload so i can not tell the difference between them Example:import { createCustomElement, declarat...

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Playbook errors: Request (Invalid Reference) on the Automation tab

I am getting multiple playbook errors when testing an Order Guide after installing the Sequential Fulfillment plugin.  How do you resolve "Invalid Reference" for the "Request" field on the Automation tab for the activity in each lane. 

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Flow designer

I have been task with unifying the current workflows (15) into a single use flow designer. I was planning on using a decision table for the approvals. Problem is that some of the catalog items require more than one approval depending on the value of ...

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develop new cmdbc onnector to connect to tencentcloud

hi:im going to develop new cmdb connector to fetch config from tencent cloud, any guide i can refer ?

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ITSM Back to Box

Back to Box QuestionI've recently complete a few big re-platforming projects, taking clients back to out-of-the-box.  I now have the challenge of attempting to get an instance back to OOTB where the ITSM updates have been skipped since Fuji (I believ...

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Can a Sandbox instance be used to build Upgrade Plans?

We have Dev -> Test -> Prod instances, but we also have a fourth Sandbox instance that sits outside our development/promotion path. I suspect I already know the answer to this, but I'll ask anyway:Is it possible to set our Sandbox instance as the Bui...

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One daily email reminder that contains all approvals which can be approved or rejected

Hello Everyone, Thanks for taking the time to view my article.  Searching the community you can see there is no shortage of posts on how to create Approval Reminders. There are different ways they can be send out using like a scheduled job, the workf...

• Article
• Notifications
• Service Portal
• Workflow

Xanadu upgrade portion of the SOW Bootcamp Course

I am on the Xanadu portion of the SOW Bootcamp Course and My Service Operations Workspace Admin Center does not have problem. Did I reconfigure it somewhere along the way to only show incident and major incident?

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users automatically added to the group based on group type and region how to crepwrite flow designer

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Voice is your most expensive IT support channel. Here's how to make AI handle it with ServiceNow

45-60% of employees still pick up the phone even when digital channels exist and those calls cost 2-5x more than digital interactions. AI Voice Agents let you change that! This FAQ breaks down some of the most common ITSM questions about deploying vo...

• blog
• Now Assist

HRSD Lifecycle Event issue

Hi EveryoneIt has been a while since I interacted on the community.Hope everyone had a good new year and term 1 is going well  I have an issue with Lifecycle events. I made a copy of "New Hire Onboarding" HR Service and called it Employee Onboarding....

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