Discovered Devices Trend not visible

Hi, do you have any hint why in my customer instance there is empty "Discovery -> Home -> Active Schedule -> Discovered Devices Trend ? Eventhough we have successfuly discovered 3k+ devices?  

• Question

How to move a ServiceNow Store paid app to production

  Now that you have tested your app and are ready for production, let's review the process to add a paid app to your contract. This article shows you how, as well as helps with some terminology for a smoother experience.    To move a paid Store app ...

• Article

Looking for a Now Assist CSM customer using our Virtual Agent

Hi all. I am looking for a CSM customer using Now Assist for Virtual Agent.  Is anyone live and willing to talk to me about it?  Thank you greatly!!   Michelle Russo ServiceNow Solution Consultant

• Question

Unable to create milestone for Project records

When I was browsing to explore functions in SPW I found that I can not create milestones for Projects only for Demands. Every project I opened have this specific warning info. How can I create milestone for projects ? Am I missing something in PPM si...

• Question

What is the related list for the new data certification?

I am trying to show the certification records associated with a service but I can't figure out which related lists needs to be used.The old certification tasks would show with Certification Elements and Certification Tasks but not anymore with the ne...

• Question
• Data Foundations

hide the variables in a variable set for a particular catalog item

Hi @Ankur Bawiskar i have created a catalog item and added variables set to it, in this variable set i have variables which are mandatory at the dictionary level , but i want to hide this variables  to the  catalog item in which this variable set is ...

• Question

Studio is not available in SN University

I am looking at https://developer.servicenow.com/dev.do#!/learn/learning-plans/zurich/new_to_servicenow/IMP_Lab_ForkRepo_zurich It says to open System Applications > Studio.The training does not seem to be up-to-date with the SN Zurich instance.Can s...

• Question

Displaying New Field from another table in List View

I do some simple admin work as a part of a push left initiative to take some work off of our admins and developers hands.  This seems like it should be simple, but is not turning out to be so. I have added a field on our asset form to display a subcl...

• Question
• Enterprise Asset Management

In the password reset request table, what happen to the In Progress status?

Hi guys! In the password reset request table, what happen to the 'In Progress' status? Do we need to change these to 'false'. Thank you!  

• Question

Reporting on table sizes

Here's a request for ServiceNow: Provide a report at regular intervals on table sizes. Every table: number of rows, number of bytes. I would love to see this in a list view that we could sort & search & report on.It is argued in the posting Finding S...

• Question
• Orchestration (ITOM)
• Service Mapping

Database views - dot walking

Hi , I have created the database views including the tables - sc_task , sc_req_item & approval table with below conditions -on the report I want to dot walk for sc_task records the approver it has on related RITM record.( like for eg; if RITM has abe...

• Question

Any potential issues with disabling "Process Expense Allocation" scheduled job?

Hi Community, We have been asked by a client to disable the scheduled job that updates the State field for expense lines from "Pending" to "Processed" as they wish to handle this manually. I found the scheduled job -> Process Expense Allocation which...

• Question

How to set up Docu sign for Third party contract review form in Legal service Delivery

• Question

How to auto-resume an SLA after 2 business days regardless of conditions?

I've a requirement that when an SLA is paused we'll wait 2 BDs and then resume it regardless of it's resume conditions We pauses the incident when the state is set to on hold and the.on hold reason is awaiting for caller's information but we won't it...

• Question

Notification Preferences Widget Configuration

Hello everyone. I have a requirement to display the notification preferences widget on the Employee Center Pro employee profile page, with these channels configurable: Email, push. This is for a Xanadu instance.  How do I achieve this? 

• Question