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Article10_TM : AWA(Advanced Work Assignment) with On Call Scheduling

Use Case: There is a ServiceNow group receiving N number of incidents everyday. Team works 24/7 across 3 different shifts. Incidents are currently being assigned by the resource manager based upon the availability of team members.User Criteria- Incid...

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Variable Value within an HTML Variable

I have an HTML variable containing the code below, but I need to insert the value of another variable into this HTML code so that when the catalog item is loaded on the portal, the value of the variable appears. Could someone help me?Replace Nome do ...

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SOW - Missing ability to 'Create new list'

Hello,Service Operations Workspace should allow for users to create lists. Currently in 'My Lists i dont have ability to Add new List, Is there any way to add option to create new List

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HR Case Creation for Alumni/Terminated Employees via Outlook Forwarding

We have a requirement in ServiceNow HRSD to support alumni/terminated employees who are no longer active users in the system.These former employees need to contact HR using their personal email accounts. Because these users are inactive and cannot ac...

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LDAPS Connection Error - Unknown Hostname

I've been trying to connect with LDAPS without any luck. Our current connection to LDAP works completely fine if we use the IP address with the following format ldap://192.158.1.38:389/ After we installed the certificate I'm facing the following erro...

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Resolved! Automated Responses on Smart Assessment do not correctly populate an answer

I'm trying to meet a requirement to automatically answer some questions in a GRC Smart Attestation for a Control. Use case 1: I have a radio button question with 2 answers (Yes/No) (Question 1). Then I created another radio button question with the ...

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IRE engine is not working in on before transform script (ignoring all the record )

We did not have any issues in our lower/prod environment using the IRE traditional transform strategy for the last few years. We came know about the IH-ETL and we installed this in our lower/prod environments (July 2025) and later came to know about...

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Brad Bowman MVP 2026: My Community Power

I am honored to be a 6-time ServiceNow MVP, but the real reason I keep showing up is simple: the Community. I focus my contributions on real-world problems and questions that spark curiosity—those “is this even possible?” scenarios. I love turning ...

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ITSM Agent Mobile (offline) - issue with assigned_to

Hello All, We have the issue with assigned_to in offline mode: when agent uses the reassign function (reassign incident, reassign incident task and etc) and changes the assignment_group, the assigned_to is not populated with corresponding members of...

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Portal Form Fields

What is the use of Catalog home page and Catalog category home page fields on portal form

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Resolved! Microsoft AD Spoke : "Does group exist?" always fails if group doesn't exist

Hello everybody, We are trying to automate AD group creation using Microsoft AD Spoke V2.Before to attemp creation, we want to check if group exists.If group exists, the action "Does group exist?" returns "true" and stops succefully.If group is missi...

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Information - Nextthink Servicenow integration

Hi All,I have a requirement to configure Nextthink- Servicenow integration for1. Auto ticket creation based on next think issue alert.2. Self service portal, when a user tries to raise an issue, one click solution should popup relavant to summary/iss...

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Owning Your ServiceNow Career Path (Without Waiting for Permission)

As a new platform owner: What is one area you could lean into without being asked? One of the biggest shifts in my nascent ServiceNow journey happened when I stopped waiting for someone to assign me ownership. Starting off I only focused on tasks: Fi...

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AI Filter Assist search not working on workspace

Hello,on recent plugin activation, we started seeing an AI filter option on Project workspace, but also other workspaces.This option however returns error message. I havent found any relevant documentation explaining the feature. Does anyone know how...

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Background Scripts: The First Place to Go When Something Breaks in ServiceNow!!

Background Scripts: The First Place to Go When Something Breaks in ServiceNow Real Production War Stories and Why This Tool Deserves MVP Status Background Scripts Troubleshooting ITOM Developer Tips Production Stories Let me ask you something. ...

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