Access Controls

Hello everyone, as part of my  learning in ServiceNow while exploring Access control List I was getting confuse to understand the ACLs where mainly I was confused at what is the main difference between the table none and table (*) so can anyone expla...

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Hyperlink next to/ embedded to the checkbox field in Servicenow Workspace UI

Hello Dev community, I'm trying to implement below requirement in servicenow workspace UI:  Add a hyperlink next to checkbox field. Whenever this checkbox field is checked, link should disappear, if unchecked link should be present.  UI Macros are no...

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visibility for portal and backend

Hi Everyone, we have a requirement that, we have a group "Is employee" if user is part of only isEmployee group then backend tables should not be accessible.If user part of multiple groups and allowed to view the backend then user should be able to v...

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ServiceNow Administration Advanced question

I am taking ServiceNow Administration Advanced, but I don't know the target name, user with admin privileges, or password in Lab 1.2.1-F.

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How to restrict Custom Workspace

Hi All, We have a custom workspace and I want to show that workspace to some users only who have role A, how we can do this and restrict other users. Thanks in Advance

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How is the “Suggested” target value calculated in Proactive Analytics?

Hello ServiceNow Community, In Proactive Analytics target configuration, the Value field is pre‑populated as “Suggested”, as described in the documentation below:https://www.servicenow.com/docs/r/now-intelligence/proactive-analytics/proactive-analyti...

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Impact after upgrading to the Zurich version

We are integrating ServiceNow with an external tool using an API management tool called 3scale. However, after upgrading ServiceNow to the Zurich version, the 3scale API authentication no longer works, and we receive an HTTP 500 error indicating that...

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how I can avoid insertion of duplicate record in async insert business rule

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how do I delete mistakenly created sections on a form on scoped app

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Work Notes added on Parent Incident should remain only at Incident level.

I am seeking guidance on how to ensure that Work Notes entered on a parent Incident remain exclusively at the Incident level and are not automatically propagated or synchronized to any associated Incident Tasks. The objective is to preserve the exist...

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Personal Developer Instance stuck on Launching / Not Opening

Hi everyone,I am currently working on the ServiceNow learning course and trying to launch my Personal Developer Instance (PDI). However, the instance is stuck on "Launching... Unfortunately we had no running instances immediately available so we are ...

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Multiple ritm under same request ,but flow is not triggering for all ritm

When we are submitting Request with multiple ritm in it, then flow will not execute for all ritm .In flow we are simply creating task once we submit catalog item.so task is not getting create for each RITM. Attached screenshot for reference   

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• ITSM
• Service Catalog

Requesting Help on ACL's

Hi All,Kindly help me how to fix this below ACL's'helpdesk1' user is member of 'Help Desk-DF', 'HelpDesk-DF' group members will have only snc_internal role , they should able to see incidents where Help Desk-DF(u_helpdesk_df) field is not empty.READ ...

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Customizing entity list in compliance workspace

Hi Everyone, I'm trying to customize the entities list displayed in the compliance workspace.Requirement:Logged in user should only be able to see the entities that they own or if they are added as a stakeholder.Stakeholder is a custom glide list fie...

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