Ignore Mandatory Evaluation for Order Guides not working on Service Portal

[Mussie]

Hi Guys,

I have an issue where 'Ignore Mandatory Evaluation' is not working on Service Portal. Because of these the items with mandatory variables are automatically included in the order guide when accessing from Service Portal and I am not able to proceed without including them even though some of them do not have to be included.
Here are the things I checked:

- Made sure 'Ignore Mandatory Evaluation' is set to True on the Order Guide

- Made sure 'Validate mandatory fields when switching tabs in 'Choose Options' section of Order Guides' system property is toggled off, i.e glide.sc.guide.tab.validate is set to false

Any thoughts?

Mussie

[Madhuchhanda]

Hi @Mussie  ,

Could you help me with this issue, if you have ever found the solution to this.
Thanks in advance!!

Regards,

Madhuchhanda Mohapatra

[Sruthi17]

Hi @Mussie , @Madhuchhanda ,

I am facing the same issue and if any of you can explain how it was solved it would be really great

Thanks in advance

[Tjardo Knopper]

I've got the same issue.. Already find a solution?

[Sruthi17]

No.
Alternate solution I did was autopopulate that mandatory field when the item comes as part of order guide