AI

[flaviamacha]

Can we use some Snow AI resources without Now assist?

[Gangadhar Ravi]

@flaviamacha You might want to check with your account manager, but I believe a Now Assist license is required to use any AI capabilities.

[Tanushree Maiti]

Hi @flaviamacha 

In  your PDI , You can explore build Agent to create Application.

Now Assist, Gen AI, and Agentic AI features are restricted and not accessible on Personal Developer Instances (PDIs).

These capabilities require license or entitlement and must be tested on company-provided demo instances post license is purchased.

You can learn  it from courses provided by Servicenow University or youtube video links:

• Agentic AI Executive Micro-Certification Learning Path 
• AI Essentials 
• ServiceNow Agentic AI Offerings Overview 
• Now Assist for IT Service Management (ITSM) Essentials 
• What is Now Assist? 
• Now Assist Admin Console overview
• Now Assist Essentials 
• Now Assist for IT Service Management (ITSM) Implementer
• Now Assist for Creator Implementer
• Now Assist Data Kit Fundamentals 
• Now Assist for Creator Guide
• Now Assist for HR Service Delivery (HRSD) Implementer
• Now Assist for Customer Service Management (CSM) Implementer
• https://www.youtube.com/watch?v=URJbG8HF5D0
• https://www.youtube.com/watch?v=j1nVa1hrQF4nter

[glideFather]

ahoy @flaviamacha,

how do you define "some AI resources"?

[Viêt Cao]

Now Assist refers to Generative AI. If by "AI resources", you also have "classic AI" (e.g. machine learning) capabilities with Predictive Intelligence (e.g. classification, similarity and clustering capabilities).