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Featured CMA vs. CTA – They are the same, right?

CMA vs. CTA – They are the same, right? Let’s face it, folks. In the ServiceNow world, “Architect” gets thrown around like swag at the Knowledge conference. However, a significant difference exists between a Certified Technical Architect (CT...

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Featured ServiceNow Foundation Videos

CORE FOUNDATIONS Audience: Everyone getting started on the ServiceNow platform Total Videos: 6 videos (~25 minutes total) Purpose: Essential platform concepts, security fundamentals, and resource navigation Video 1 What is ServiceNow & Where Do...

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Featured CTA Series The Journey from Code to Strategy - Part 1

The Structure of the Program: The program spanned 12 weeks, with weekly live sessions every Friday for two hours. Depending on the number of groups in the cohort, the chance to present in a live session varied. Within the larger cohort, we were divid...

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Architect

Featured Want to build your own KCS Program Metrics Dashboard in Performance Analytics? Here's how!

Using Performance Analytics, you can create a KCS Program Metrics dashboard. Providing monthly information from the knowledge bases useful to knowledge creators and their managers, it shows data related to the status and creation of knowledge, useful...

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Knowledge Management

Featured Learn More

Transform learning into ROI! Now that your peers grasp the value of ServiceNow, direct them to these resources to deepen their knowledge and elevate their contributions. .............................................................................

Article

The array are not Returning values

Hello Team, I was practicing the Array concept in ServiceNow.I have written a script include where it will return the groups , a particular user belongs to.Script: usergroup: function() { var arr = []; var gr = new GlideRecord('sys_us...

Question

Do Client Secret expires, if created and configured for Inbound integration in Application Registry

Hello folks...I've configured an inbound integration about 4months ago.Configuration: Integration type - InboundCreated an Application Registry of type Client Credentials grant type.Now I'm concerned about, when does this client secret will expire. U...

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how to configure follow up task for compliance type audit

I have created an audit of the "audit_type" compliance, also configured the certification template with specific conditions to fetch the necessary records. The Create task check box is also checked. but the follow up task is not getting created. need...

Question

Change Approvals in Parallel

Change Approvals Flow1. Peer review2. Change Manager3. Cyber,Ops,Architecture (do the following in Parallel)4.CABIn Part 3 It Creates the three separate approvals for each group and I have setup the approvals setting anyone approves or rejects. But i...

Question

ATF Click Modal Button in configurable workspace - FAILURE: Did not find GlideModal

In my test for configurable workspace I have 'Click a UI Action' step which open the modal: Then, the next step is Click Modal Button but it returns with error FAILURE: Did not find GlideModalMy test step configuration is like this: Do I tested it th...

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how to add message to the screen using g_modal

Hi,How can I add message to the screen using g_modal but not g_modal.alert.

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【Column】戦略はHowなのか、Whatなのか〜EA視点での小さな対話〜

我々は、本年一年を通じて、エンタープライズアーキテクト（EA）、ソリューションアーキテクト（SA）、プロセスアーキテクト（PA）という三つのロールで、数多くの対話を重ねてきた。具体的な案件を題材に、「どのように考え、どのような前提でデザインしたのか」「次のアーキテクトロールへ引き継ぐ際、どの状態が適切なのか」「自分が調べたこと、作ったものを起点に、どのような議論を設計すべきか」といった実務的な問いを掘り下げてきた。加えて、「ServiceN...

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Thought Leadership

Resolved! the first ".update();" call succeeds in my Scheduled JOB script but second one further down does not

Hello! Hoping someone out there can tell me why the second of two .update() statements (using the same gliderecord object) isn't working. The first .update() works fine.I'm running this on a PDI of Zurich. My first goal is to have a Scheduled JOB man...

Question

Creating an application with Now Assist Build Agent - Part 2

I'm Forrest Falk, a ServiceNow Certified Master Architect (CMA). In this post, I'll share practical insights from a CMA’s perspective and show how to use build agent to create, edit and deploy full stack ServiceNow applications that encompass front a...

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Creating an application with Now Assist Build Agent - Part 1

I'm Forrest Falk, a ServiceNow Certified Master Architect (CMA). In this post, I'll share practical insights from a CMA’s perspective and show how to use build agent to create, edit and deploy full stack ServiceNow applications that encompass front a...

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Can't change user role to admin for my PDI

Hello SN community, I have requested a PDI to practice, the "Change User Role" is dimmed as per screenshot, I have tried to reset and wipe my instance a lot with no clue, I have also released the instance but the issue persisted. KFYA

Question

Beyond the Flow: How to Measure and Improve Processes That Matter!

Use Case: Data Management and Data Audit are intricately linked within our business platform. This prompts the inquiry of how to guarantee appropriate alignment via effective processes. Furthermore, it is crucial to determine how to synchronize busin...

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Resolved! Unable to expand my implementation training interface

I am having issue in expanding my serviceNow training interface, its very small to scroll and read through. Attached the screenshot. Please help me with way to expand. Note: I have already tried with expanding options which are available on right sid...

Question

FSM Roles and Field Service SM Config not existing

Hello Community,I’m working on a Field Service Management (FSM) implementation and ran into an issue in a customer development instance. FSM works correctly in my work instance, but in the customer instance I’m seeing the following problems: All FSM ...

Question

How do you document a rollback?

Hi community,Good day.How do you document the rollback if it happens? It is known that if we want to implement a new feature, we will use story to capture it. But if the same feature need to rollback, how do you manage it to keep data quality? It wil...

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