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Featured 「AI人材育成のリアル」に「組織的なAI人材準備の指南書」を

こんにちは。ServiceNow Universityチームです。今回は、AIを「個人が学ぶ」ことから一歩進めて、「組織として使えるようになる」ための人材育成について考えます。 AIの学びは、コースを受けた先にも続くまず、次の二つを比べてみてください。 ServiceNowのITSMを学ぶServiceNowのNow Assist for ITSMを学ぶどちらも、講師による研修やオンデマンドコースが大切な出発点です。ただ、Now Assistを実際の業務で使うには、機能や操作を知るだけ...

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ServiceNow AI Platform
トレーニング・認定資格
使い方・活用事例

Featured ServiceNow認定資格の「公式模擬試験」が提供開始！

こんにちは、ServiceNowトレーニングチームです。「いつか受けよう」と思いながら、なかなか動き出せずにいませんか？ ServiceNow認定資格は、スキルの証明やキャリアアップの後押しとなります。しかし、「本番の試験がどんなものかわからない」「どんな準備をすればいいかわからない」といった不安から、受験を後回しにしてしまう方も多いのではないでしょうか。その不安を解消するツールとして、2026年2月に提供開始となった公式模擬試験(MeasureUp)を本ブログにて紹介します！ M...

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ServiceNow University
トレーニング・認定資格

Featured NEW: Official Practice Tests Now Available for CIS-CSM and CIS-CMDB

Hi Community, We're excited to share that ServiceNow University has partnered with MeasureUp to bring you the first official practice tests for ServiceNow certifications. What you get: Realistic, exam-aligned questionsDetailed explanations for ev...

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Featured AI 活用を前提とした Knowledge の書き方

AI × Knowledge シリーズ AI 活用を前提としたKnowledge の書き方ナレッジ記事が AI Search に「選ばれる」かどうかは、採点の仕組みで決まります。何が評価され、何が評価されないのかを分解し、書き方だけで検索順位を上げるための観点を整理します。はじめに：最新情報は、公式ドキュメントや Release Notes で必ずご確認ください。対象読者：技術者でなくてもナレッジ記事を書く機会がある方書いた記事が「読まれない」「検索で出てこない」と感じている...

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ServiceNow AI Platform
ServiceNow Impact
使い方・活用事例

Featured Past Events of interest to platform owners, sys admins, and developers

Accessibility What is accessibility and how does ServiceNow accommodate for it? Everyone will have a disability at least once in their lifetime. Come learn about the accessibility features in our platform. Product manager Vicki Chrea and experts wi...

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Frictionless Work Everywhere: Inside Amina Terfai's Platform Vision

Five years ago, most enterprise IT organizations ran the same scoreboard. Tickets in, tickets out. Ten thousand a month, closed and counted, with a small celebration when the number moved the right way. Amina Terfai, Senior Director of Employee ...

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TAREFA DE FORMULÁRIO - FALHA

Preciso de ajudar para concluir uma tarefa de formulário no curso de Bem vindo ao ServiceNow .Seguir exatamente o passo a passo como descrito na tarefa, porém , aparece como falha na validação, já coloquei na descrição da tarefa em português e inglês...

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file(attachment) storage in instance

Hi All,Does any body know:1.How can we find out the total file/attachment size in the instance? 2. Size of all the emails in instance?

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Reference Field to sys_user_role Not Visible to Custom Scoped App Users While Equivalent Glide List

Hello Community,I'm looking for guidance on an issue encountered after replacing a Glide List field with a Reference field.I had a field:end_user_roles configured as: Type: Glide List Reference: sys_user_roleUsers were able to see and use this field ...

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What are some of the tried and tested ways of increasing knowledge article usage?

N.A

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Demand IN Workspace: Monetary Benefit Plan "New" related list action does not populate Task field

Hi Community,We are encountering an issue when creating a Monetary Benefit Plan (benefit_plan) from a Demand record inside Demand / SPM Workspace.Error Message: "Benefit is not associated with any task"Observed Behavior: •1)When clicking "New" on the...

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Resolved! Does "incident" ticket creation in ServiceNow a "service catalog element" ?

Hello,I am following an e-learning on ServiceNow and was reading the "Service catalog" section.I learnt that you cas define and design a new service called service element or a groupe of services bundeled together in the service catalog and define fo...

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Confirgure Cell Context Menu in Project Workspace

Hello everyone, In the Project Workspace, when you open a project and go to the “Planning” menu, a table of subprojects and tasks appears. The component used for this view is “SN Task Planner 1.”When you click the context menu (three dots) in a cell—...

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Shift Planning

I want to add agent to shift schedule in sn_shift_planning_schedule_shift_agent table but the agent lookup that gets users from sys_user table is showing empty.According to this reference qualifier javascript&colon;'sys_idIN'+new sn_shift_planning.Sh...

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Decision Table getting blank

We are facing an issue with the Decision Table publishing process. After making and saving changes, when we publish the Decision Table, the entire table becomes blank and all configured choices and conditions are removed.

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Can Change approval policies co exist with custom approvals

Hi all, We have custom approval functionality developed and we also want to be able to also use approvals configured using the change approval policy functionality. Is this possible to do as we have been advised that a hybrid approach to approval gen...

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Resolved! Some users in a group are not receiving email notifications (Dev/UAT)

Hi everyone,I'm working on a notification issue in our Dev and UAT environments.We have a notification set up that should send an email to a specific group when a record meets certain conditions. However, I've noticed that some users in the group are...

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Teams Chat is not returning any response

I have implemented the M 365 Integration using the following KB Article, the Employee Center works fine and I'm able to submit tickets and access everything from Teams but the Chat does not return any response. I have a case open in HI but no real up...

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Outlook Actionable - service now surveys - 401 error

Hello, i am try to integrate service now surveys with Microsoft outlook. i have done all the configurations (entra id configuration / provider id configuration / updating service now properties and configuring Oauth entity .. etc) and i am able to se...

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Reference field shows “No records found” when using ref_ac_columns_search=true on Record Producer

Hi,I am trying to populate Asset records based on a Product Model condition. I have configured a reference qualifier and added the following variable attributes: ref_auto_completer=AJAXTableCompleter,ref_ac_columns=serial_number;display_name,ref_ac_c...

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