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Featured Why ServiceNow's Government Forum 2026 Should Be on Your Calendar

If you work in government, whether federal, state, or local, you know the pace of change right now is intense. Priorities shift quickly, expectations are high, and you're constantly asked to do more with what you have while modernizing how your ...

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Featured Explain Value

To be a true Champion, start by inspiring your peers and leaders to see the value of ServiceNow. Help them understand its benefits and get them excited about using the platform, setting everyone up for success. ....................................

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Featured NEW: Official Practice Tests Now Available for CIS-CSM and CIS-CMDB

Hi Community, We're excited to share that ServiceNow University has partnered with MeasureUp to bring you the first official practice tests for ServiceNow certifications. What you get: Realistic, exam-aligned questionsDetailed explanations for ev...

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Featured CMA vs. CTA – They are the same, right?

CMA vs. CTA – They are the same, right? Let’s face it, folks. In the ServiceNow world, “Architect” gets thrown around like swag at the Knowledge conference. However, a significant difference exists between a Certified Technical Architect (CT...

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Featured ServiceNow Enterprise Architect Community｜記事一覧

English version:ServiceNow Enterprise Architect Community | Article Index 本ページは、ServiceNow Enterprise Architect（EA）コミュニティに関連する記事を横断的に参照するための一覧です。 Community掲載記事および各アーキテクトによるオリジナル記事を、役割別に整理しています。 Community 記事（EA / SA / PA）企業変革を推進するServiceNow ...

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Thought Leadership

Flow designer

I have been task with unifying the current workflows (15) into a single use flow designer. I was planning on using a decision table for the approvals. Problem is that some of the catalog items require more than one approval depending on the value of ...

Question

Xanadu upgrade portion of the SOW Bootcamp Course

I am on the Xanadu portion of the SOW Bootcamp Course and My Service Operations Workspace Admin Center does not have problem. Did I reconfigure it somewhere along the way to only show incident and major incident?

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Resolved! CSA Voucher Eligibility Achieved but Unable to Access or Redeem Voucher

I recently completed the ServiceNow Fundamentals Administration Course in ServiceNow University. After completing the course, I received a badge showing Eligibility for the CSA Voucher for the ServiceNow Certified System Administrator (CSA) exam. How...

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users automatically added to the group based on group type and region how to crepwrite flow designer

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HRSD Lifecycle Event issue

Hi EveryoneIt has been a while since I interacted on the community.Hope everyone had a good new year and term 1 is going well I have an issue with Lifecycle events. I made a copy of "New Hire Onboarding" HR Service and called it Employee Onboarding....

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Resolved! is this a violation if we allow a Approver license user to update a specific field on RITM ticket?

is this a violation if we allow a Approver license user to update a specific field on RITM ticket. this field is not a by default filed, it field is created in Catalog item form. and we want that a Approver User can update a filed on RITM before crea...

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Flow Designer: 'If' flow logic conusion

Hi all. I have a case where I've built a flow that tracks like this... trigger (service catalog)>get catalog variables>ask for workflow start approval>wait for condition (approval is approved)If 'approved' is 'true'>do the following in parallel (2 sc...

Question

Client controller must contain a JavaScript function, see default value for example

Hi,In the widget i am getting error under Client Controller"Client controller must contain a JavaScript function, see default value for example". . Kindly help. function($scope, TimeCardPortalService, spUtil, $sanitize, $rootScope, $window, $timeo...

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OAuth where ServiceNow provides bearer token with custom claims to external API

Hi, I'm wondering if scenario is supported and if it is, how it can be done. I have a ServiceNow instance which calls an external API to retrieve data from an on-premise system. The ServiceNow instance contains information on what the user can access...

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[GF#9] ServiceNow exams preparations with MeasureUp (CSA, CAD, CIS DF, CIS CSM)

(Not a question). This is to share with here what I found under this LinkedIn article. ServiceNow and MeasureUp partnershipThanks to the partnership between ServiceNow and MeasureUp, you can access practice tests for the following exams:Certified Sy...

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Adding sentiment component to SOW title bar

Hi, In a development environment we have the sentiment displayed in our service operation workspace incident record title, however in the higher environment which is configure the same, it isn't showing and isn't visible in the ui builder. Does anyo...

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Resolved! Help with adding table in a trigger for a flow

Why I cannot find the table Requested Item[sc_req_item] while making a flow.I've tried searching it by both 'Requested Item' and 'sc_req_item' still can't find it.Thank you for the help.

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Error: com.glide.script.fencing.ScopedGlideRecord cannot be cast to com.glide.script.fencing.ScopedGlideElement

When i try to update a record from flow designer, am getting below error. Error: com.glide.script.fencing.ScopedGlideRecord cannot be cast to com.glide.script.fencing.ScopedGlideElement I am using flow designer in scoped app, and also updating the re...

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Scoped App Development

Resolved! Configurable Workspace ATFs

I struggled a bit with this and I saw some conflicting info so I thought I'd post what I found in case someone else finds it handy.In Zurich, there are new Custom UI ATF steps. I wanted to test a new related list button that opens a modal, allows use...

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Responsibility of Platform Ownership at Your Company

“Platform Owner” is becoming one of the most important roles in the ServiceNow ecosystem, and I feel one of the most misunderstood. How does your organization define platform ownership responsibilities? And how many platform owners do you have/what ...

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