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Featured Announcing Community Week 2025: Celebrating the Spirit of Community and the Power of AI

We’re thrilled to announce Community Week 2025! Community Week is a free, week-long, virtual celebration of the ServiceNow Community, happening right here on the Community website from November 3–7! This is your time to learn, connect, and be ...

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Featured Explain Value

To be a true Champion, start by inspiring your peers and leaders to see the value of ServiceNow. Help them understand its benefits and get them excited about using the platform, setting everyone up for success. ....................................

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Featured CTA Series The Journey from Code to Strategy - Part 1

The Structure of the Program: The program spanned 12 weeks, with weekly live sessions every Friday for two hours. Depending on the number of groups in the cohort, the chance to present in a live session varied. Within the larger cohort, we were divid...

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Architect

Featured Zurich Content Archive

We've Made It To the End of the Alphabet - Zurich is HERE! That means its also time for your Developer Advocates to kick off our season of content diving deep into all of the new features and enhancements targeting admins and developers alike. The...

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Zurich

Featured 迷わないAI導入！トレーニング×Impact活用術

ServiceNow AIを活用したいけれど、「何からはじめれば良いのか」「どのように進めればいいのか」お悩みの方は多いのではないでしょうか？今回は、AI導入に必要な初期プロセスを Step1学ぶ → Step2深める → Step3体験するの3ステップに体系化しAI導入にご活用いただけるトレーニングとImpactサービスをご紹介します！ Step 1: オンデマンドトレーニングで基礎を習得まずは、基礎知識の習得が必要不可欠です！Step1として、ServiceNow AIの基礎知識を...

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Accelerators
ServiceNow Impact
ServiceNow University
トレーニング・認定資格

Using fix script same table we need to copy from one field to other field

Using fix script same table we need to copy from one field to other field i tried with below code but it's not working let me know my mistake var ga=new GlideRecord('sn_compliance_policy_exception'); ga.addEncodedQuery('policy=87420b0bc3ef71103cbbfb1...

Question

OOTB Save button - How to ignore mandatory fields

Hello,So I have an OOTB Save button that we do want to use. However, the one caveat is not requiring the mandatory fields when it is clicked. I have two fields that are not required at the dictionary level, but are set to mandatory in a client scri...

Question

Display info message on list once record is created in the table

I am using below Sever script in Related LIST UI Action. whenever click on UI Action record will created if does not exists and if it exists it wont create any anything. My Requirement whenever is created it should show a message in list view Below i...

Question

Resolved! Servicenow Copilot studio Connection

When I add ServiceNow connector in Microsoft Copilot Studio, I get an error. I tried using PKCE with ServiceNow connection but it did not help. Please advise.

Question

How can a ui builder resizable panes inherit the record sys_id

I created a resizable panes in the case records. I need it to inherit the sys_id the record being watch in the workspace. Any idea if it is possible?

Question

Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge

Our annual #BuildWith Challenge is back for the 4th year, and we can’t wait to see what you create using ServiceNow Build Agent. Build Agent is Now Assist’s agentic AI tool designed to do all the heavy lifting of building a fully featured Service...

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Limit Service Portal access only to external users

Hi, I want to build new use case for organization where external users (users outside the organization) will have access only to the newly created Portal, but at the moment those external users have access to the ServiceNow Homepage and can see some ...

Question

Resolved! about table's cross-scope access

Can any one help me to solve the error below."Write operation from scope 'rhino.global' has been refused due to the table's cross-scope access policy"

Question

ServiceNow password-less

Hey there,I was wondering how to implement a passwordless solution to let hardware key open user session. I'm currently trying to achieve this with a YubiKey. It could be a great feature to secure an admin connection. Any idea ?

Question

I am not able to edit script, post Zurich Upgrade, even though I have admin

In prior version of ServiceNow, having an [admin] right would have been sufficient, to give an user, access, to edit scripts. However, with Zurich Upgrade, even if a user has the admin role, he cannot modify scripts until they are granted the script ...

Question

Popup catalog client script with buttons

Hi,I need to create an onLoad catalog client script on my catalog item that will pop up a message:"do you want to continue?"and under will be two buttons:"Yes" and "No"If the user will click on 'Yes' the pop up will be closed and he will stay at the ...

Question

mail script for cc not working

I have a mail script to add cc to a notification. The script is getting called as I can see it in the logs and right values. When emails are generated I cannot see that in CC column. How can I fix this? This is a scoped application and both notificat...

Question

Resolved! How to get label of choice variable in Flow Designer

For a certain flow, I get catalog variables. One of them is a lookup select box. It looks at a certain value field from a table, which is a choice field, so there are labels and a value. I want to be able to access the labels in a flow designer scrip...

Question
Scripting and Coding

Resolved! Configuring two level of approval for Advanced Risk Assessment

Is it possible to configure a two-level approval process within the Risk Assessment workflow in ServiceNow Advanced Risk (IRM)? How can we design the approval process so that Level 1 (e.g., Risk Manager or Risk Owner) reviews and approves the assessm...

Question

Show SLA timeline on CSM Workspace

Hi,I want to add Show SLA Timeline to the CSM Workspace, but I have a few questions.When I look under UI Actions, I see six different actions named Show SLA Timeline. How do I know the difference between them, and which one should I modify? When I op...

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