Knowledge Managers
Knowledge managers make sure that the team or project that they are working with, are doing the know...
1002 PostsSome PDIs are currently unavailable, and PDI actions are paused. View the latest updates here. Read More
Knowledge managers make sure that the team or project that they are working with, are doing the know...
1002 PostsCongratulations to all current ServiceNow MVPs! This exclusive community is just for you. Here you c...
331 PostsServiceNow Community members please post your feedback here
318 PostsA dedicated space for enterprise architects to discuss platform topics and the latest advancements o...
1108 PostsConnect with developers like you to ask questions, offer solutions, or build together.
76196 PostsInnovation lab forum will enable you to get the full potential out of all products launchd by the in...
14 Postsこのフォーラムではエンタープライズサービスマネジメントに関して 私たちの知識や経験、情報、考え方をご紹介します。
1247 PostsCongrats all current ServiceNow Rising Stars! This exclusive community is where you can connect with...
174 PostsThis community is your place to post jobs and connect with qualified ServiceNow experts. Have a full...
534 PostsDrive adoption, increase productivity and achieve business outcomes with ServiceNow Training and Cer...
3074 PostsThe ServiceNow Enterprise Architecture Group takes the lead in hosting the Digital Services Forum, a...
132 PostsThis discussion board is for those who provide content for and work on product hubs.
16 PostsG'day, Community! If you're an Australia-based practitioner, or just love a good excuse to visit Sydney, mark your calendar because World Forum Sydney is coming up next week, and the Community team is packing our bags too. When: July 30th, 2...
Lately, it’s become harder for developers to get a Personal Developer Instance (PDI) when they need one. Demand has outpaced capacity, and inactive instances are preventing builders from getting access. That’s why we’re reclaiming inactive...
"AI" has become one of those words that shows up so often it starts to lose meaning. Everyone is talking about it, and fewer people are telling you what to do with it. That's where AI Learning Days 2026 comes in. This free, one-day virtual e...
Every ServiceNow implementation eventually faces a critical integration design decision: which pattern to use when connecting the platform to external systems. ServiceNow offers dozens of integration patterns, from Integration Hub Spokes to Zero Copy...
The ServiceNow University Campus Leaders program is now accepting applications for 2026-27. Campus Leaders are students at our Academic Partner institutions who help their peers access ServiceNow courses and certifications — while building their own ...
In our Service Operations Workspace, the Opened By field on Incident records is missing the Preview Record (user details) icon. This functionality is available in our Development environment but is not present in Test or Production. I am currently tr...
Is anyone successfully using the "Does User Exists (does_user_exists_v2)" spoke action in the Microsoft Active Directory v2 Spoke? It seems to work perfectly so long as the user does exist, returning an output value of true and no errors.But if the u...
Hi, I have a dashboard which contains active task with assignment group and active task with empty assignment group report. Itil , Business stakeholder license users can able to view active catalog task with assignment group report but not empty ass...
I have list component which is on incident table. I have scenario of when we open the case record on the workspace, i want to show that customer/account related active incidents in the section ( we have create separate page varient for this ) Here i...
Update: July 27, 2026 The infrastructure issue has been resolved, and all PDIs are back online. New PDI provisioning has also resumed, with PDIs currently available and little to no wait. All developers have been given additional time to acce...
Hi Community, We are using ServiceNow Agent Chat with Advanced Work Assignment (AWA) and have a requirement where every new incoming chat should notify all available agents simultaneously, allowing the first agent who accepts the chat to receive the ...
AI agents are moving from promise to practice. On the ServiceNow AI Platform, an agentic workflow can reason over a task, gather its own context, and act, rather than wait for a rule to fire. This session shows what that looks like in real work. Alon...
Hi I am currently looking for the best way to produce a KPI to show the truest results of incident deflection from users not completing the incident form. Has anyone found a way to provide numbers from users who perhaps have found a solution KBA dur...
Knowledge Versioning: Is enabling glide.knowman.versioning.enable_minor_edits a supported production approach for bulk metadata updates on published articles? Hi Community,I'm looking for guidance on the recommended and supported approach for perform...
Hello,I am seeking help regarding my CSA Exam-I, which was incorrectly terminated on 27 June.During the exam, I was not using my phone. My phone was kept outside the examination area and was not accessible to me. While I was reading a question that a...
Hi,I've created a formula indicator which shows the percentage of breached incidents monthly. Now what I need to achieve is if the percentage is <90, it should be green and >90 should be red. Currently I have only one color.
Hi Team,I am facing an issue with a Catalog UI Policy in Employee Center.Requirement:I have a Course Cost variable of type Single Line Text (there is no Integer/Decimal variable type available).I have a Rich Label variable (retention policy) and a ch...
Hello Everyone, I am a ServiceNow Developer with 5 years of experience in ITSM, CSM, Flow Designer, Integrations , Service Portal, and Service Catalog. I hold CSA and CIS-DF certifications and am looking for remote opportunities supporting US clients...
We have a business requirement wherein our client's Finance Team should be able to create Contract Rate Cards within the asset_task form. The agreed approach is to create a Record Producer that will cater the necessary details for the Contract Rate C...
Hi I'm currently working on universal request .When I createad a Universal request and by using create idea ui actio I was able to create idea.Now when I want to transfer through departments it is not working.I created a ur and then incident now i wh...
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