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Featured Integration Design - How to choose the best pattern to integrate ServiceNow with other systems

In the world of ServiceNow, seamless integration is key to achieving operational efficiency and driving digital transformation. However, as ServiceNow offers many integration possibilities with third-party systems, this article aims to guide you thro...

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Architect

Featured Zurich Content Archive

We've Made It To the End of the Alphabet - Zurich is HERE! That means its also time for your Developer Advocates to kick off our season of content diving deep into all of the new features and enhancements targeting admins and developers alike. The...

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Zurich

Featured CTA Series The Journey from Code to Strategy - Part 1

The Structure of the Program: The program spanned 12 weeks, with weekly live sessions every Friday for two hours. Depending on the number of groups in the cohort, the chance to present in a live session varied. Within the larger cohort, we were divid...

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Architect

Featured ServiceNow導入プロジェクト経験者が語る！ILTトレーニングのリアルな価値

こんにちは。ServiceNowトレーニングチームです。この記事では、インストラクター主導トレーニング（以下ILT）の魅力をお伝えするインタビュー記事の第二弾としてお送りします。 ==== ServiceNowスキルの習得、プロジェクト現場のOJTだけで本当に十分？ ServiceNow導入プロジェクトでは、事前に公式トレーニングを受けず、現場の詳しい人の指導だけで実装や開発を進めていることも少なくからずあると思います。しかし各メンバーがトレーニングで正しく体系的な理解をしておかない...

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ServiceNow University
トレーニング・認定資格

Featured KMUG - AI search and Knowledge Management Best Practices

Recording Link: Knowledge Management User Group (KMUG) AI Search and Knowledge Management Best Practices The presentation has been attached to this blog post as a PDF. The Q&A have been transcribed into the comments on this post. Hello everyon...

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How do I fix this cross cope privilege error from the portal?

How do I fix this issue? Execute operation on script include 'cd_ContentDelivery' from scope 'UI Components for Customer Portals' was denied. The application 'UI Components for Customer Portals' must declare a cross scope access privilege. Please con...

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Resolved! Viewing Changes In Knowledge Articles

Good day! As I have progressed with maturing our Knowledge Management systems in ServiceNow, the one question/feedback I get quite often is "How can I tell, what changed in a Knowledge Article?" I have not been able to find anything other than compar...

Question
Knowledge Management

Unable to claim the CSA

Hello All,I am unable to claim the CSA voucher. While doing so it is redirecting me to the payment page. I have completed all the pre -requisites:1) Completed the CSA course and earned the voucher.2) Account linked with Webassessor and reflecting the...

Question

How to split Multi-Row Variable Set rows into multiple RITMs for a single Request?

Hi Community,I have a requirement related to catalog items with a Multi-Row Variable Set (MRVS).Currently, when a user submits a catalog request that includes multiple rows in the MRVS, ServiceNow creates:• One Request (REQ), and• One Request Item (R...

Question

Error handling in Scripted REST API for JSON format issue

Hi All,Hope you are doing well.I created one scripted rest API and its not working as expected for the below case where Request body is not in proper JSON format. If I pass the below proper JSON Format, its working as expected. { "number": "1234",...

Question

How to remove servicenow from the title of page with UI builder

Hello community,I have created a portal in the next experience with UI builder, I would like to remove the ServiceNow from the title of the page, because this my configuration: But the title of the page is Job | ServiceNow.If anyone has an idea for i...

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🔥🚀 The Mega Event of the Year in the ServiceNow Community is HERE! 🚀🔥 28th September | 9 AM IST

The Mega Event of the Year in the ServiceNow Community is HERE! 28th September | 9 AM IST Register now [LIMITED SEATS]: https://lnkd.in/gA48v3jk

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Architect

How to map subflow to assessment template category in Smart Assessment Engine(GRC)?

Question

Need help with an email inbound action script

I am trying to create an inbound action. It should take the username from the subject line and submit a Catalog Item in the name of that user. It should check the u_employee_type field of the user record. If the value is Employee, it should generate ...

Question

Getting Device ID using Entra ID Spoke

I am trying to do something that should be simpler than it currently is. I need to get the Device ID of a PC from our Entra tenant using the DIsplay Name. The only action I see is "Look up Devices Stream"...and I am having no luck with it. I am jus...

Question

View all search terms used in employee center

Can someone please tell me where I can find the search queries our clients are using in employee center? What I'd like to have a report that shows me what terms are used in employee center searches by our users and even better if we can see what the ...

Question

Reference qualifier behavior in RITM form

Hello All,I need to clarify a configuration on Service catalog.Variable (A) is showing drop down options from reference qualifier and based on selection another variable (B) shows choices. The configuration works good while the catalog is on portal. ...

Question

Resolved! Pulling email body text into fields on a form

I've been doing some digging and trying to find an answer to this - I've found various different questions/articles that are marked as correct and working. However, they do not work for me as I get an error when trying to create the record stating 'E...

Question

how we can upload a solution in ServiceNow store

We have developed a solution by using ServiceNow existing module how we can upload it on ServiceNow store.

Question

How to get the glidemodel for custom reference field using UI page

Hi Community, kindly provide me any inputs on below requirements We have requirement that need to get glidemodel window when custom reference field(u_ado_number) filled and clicked on magnify icon which is in incident table, and in glidemodel window ...

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