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Featured ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You

ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You We're updating parts of the Community to reflect the introduction of ServiceNow Otto, our new AI experience for work. As these updates roll out, you may have ...

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Featured The CreatorCon 2027 Call for Content Is COMING SOON

The CreatorCon 2027 Call for Content Is COMING SOON Hey, ServiceNow Community! Quick heads up: the timeline for the CreatorCon 2027 Call for Content (CFC) has shifted a bit this year. Keep an eye on this space, because we'll announce it here a...

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Featured 「AI人材育成のリアル」に「組織的なAI人材準備の指南書」を

こんにちは。ServiceNow Universityチームです。今回は、AIを「個人が学ぶ」ことから一歩進めて、「組織として使えるようになる」ための人材育成について考えます。 AIの学びは、コースを受けた先にも続くまず、次の二つを比べてみてください。 ServiceNowのITSMを学ぶServiceNowのNow Assist for ITSMを学ぶどちらも、講師による研修やオンデマンドコースが大切な出発点です。ただ、Now Assistを実際の業務で使うには、機能や操作を知るだけ...

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ServiceNow AI Platform
トレーニング・認定資格
使い方・活用事例

Featured ServiceNow認定資格の「公式模擬試験」が提供開始！

こんにちは、ServiceNowトレーニングチームです。「いつか受けよう」と思いながら、なかなか動き出せずにいませんか？ ServiceNow認定資格は、スキルの証明やキャリアアップの後押しとなります。しかし、「本番の試験がどんなものかわからない」「どんな準備をすればいいかわからない」といった不安から、受験を後回しにしてしまう方も多いのではないでしょうか。その不安を解消するツールとして、2026年2月に提供開始となった公式模擬試験(MeasureUp)を本ブログにて紹介します！ M...

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ServiceNow University
トレーニング・認定資格

Featured NEW: Official Practice Tests Now Available for CIS-CSM and CIS-CMDB

Hi Community, We're excited to share that ServiceNow University has partnered with MeasureUp to bring you the first official practice tests for ServiceNow certifications. What you get: Realistic, exam-aligned questionsDetailed explanations for ev...

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Can't access ServiceNow University (auth_failed loop) and need certifications moved from former empl

I can sign in to my ServiceNow ID (jubbamhc@gmail.com), but ServiceNow University always loops back to learning.servicenow.com/now/lxp/home?auth_failed=true, in different browsers and after clearing cookies. Because of that I can't raise a case in th...

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Sign-up to shape the future of ServiceNow experiences

We’re inviting ServiceNow users at our customer & partner organizations to participate in a research session that will help shape an unified experience for different ServiceNow portals that you use. Here are more details about the session : Unmoder...

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Sign-up to shape the future of ServiceNow experiences

We’re inviting ServiceNow users at our customer & partner organizations to participate in a research session that will help shape an unified experience for different ServiceNow portals that you use. Here are more details about the session : Unmoder...

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Architect

Sign-up to shape the future of ServiceNow experiences

We’re inviting ServiceNow users at our customer & partner organizations to participate in a research session that will help shape an unified experience for different ServiceNow portals that you use. Here are more details about the session : Unmoder...

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exclude groups from Department Change Notifications

I have a list of 125 groups i need to exclude from receiving trigger notifications.I have located the workflow in question that is contributing to firing the event These are the conditions i have added,so under the 125 groups the parent is this^ bu...

Question

Lab 1.2.1

Hello, doese enyone has expirinace of missing users HR in own Instance like on Screenshot , left Learning LAb, right my PErsonal LAb Instance.

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Prompt customisation for case summarisation

Does anyone know how to customise the Case Summarisation prompt so that it works for all case states (New, WIP, and Resolved)? Is it sufficient to clone, customise, finalise, and publish a single prompt, or do I need to clone, finalise, and publish t...

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How to let a requester fill in additional variables on a submitted RITM from Employee Center

Hi everyone,I'm working on a catalog item and need advice on the best way to let the requester provide additional information on their RITM after it has been submitted.Process:The requester submits the RITM.An internal team validates the request and ...

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How to make 'Order guide' in Service Catalog conversational?

I am looking for a guide for making Order guide Conversational. I want to know what are the best practices for doing it. Also what are the alternative if we can't make it conversational. It would be great help if anyone could guide me.Thanks & regard...

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CSA

Hi guys, I hope you are all doing well.I'm currently in my final year as a computer science student in an online open university in Nigeria.I couldn't make it into the rise up program a few months ago, so I'm hoping to get information on any other ex...

Question

Strict Read Only field can still be updated via GlideRecord

Hi Community,I am testing the new Read only option on sys_dictionary in a Personal Developer Instance (PDI).According to the official documentation, setting a field to Strict Read Only is expected to prevent any updates from UI, Client Scripts, and S...

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Resolved! UI Actions missing in the workspace

Hi Community, We are facing an issue with custom ui actions that were created for sn_grc_task table. All of them are suddenly not appearing in the workspace ( They were present before). Confirmed that the configure for workspace checkbox and form act...

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Automatically Close All Incidents When a User Becomes Inactive

Hi everyone,I have a requirement in ServiceNow.Requirement:When a user is marked as inactive (Active = false) in the User (sys_user) table, all incidents created by that user should automatically be moved to the Closed state.Example:Suppose a user ha...

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UI Builder - Reference pop up configuration

Need help for UI builder. I have a form component with a reference field. I am using this form component in a modal. When I click on the magnifying glass of the reference field, a pop up appears. I think the list is from workspace view. Can I change ...

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ChatGPT Integration with ServiceNow - Latest API Guide

ChatGPT Integration with ServiceNow - Latest API Guide: Overview: Recently, I was exploring the integration of ChatGPT with ServiceNow and wanted to test out the ChatGPT integration on my Personal Developer Instance (PDI). While the articles and vi...

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Integrations

Browse the Community

Featured ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You

Featured The CreatorCon 2027 Call for Content Is COMING SOON

Featured 「AI人材育成のリアル」に「組織的なAI人材準備の指南書」を

Featured ServiceNow認定資格の「公式模擬試験」が提供開始！

Featured NEW: Official Practice Tests Now Available for CIS-CSM and CIS-CMDB

Resolved! UI Actions missing in the workspace