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Featured Integration Design - How to choose the best pattern to integrate ServiceNow with other systems

In the world of ServiceNow, seamless integration is key to achieving operational efficiency and driving digital transformation. However, as ServiceNow offers many integration possibilities with third-party systems, this article aims to guide you thro...

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Architect

Featured Zurich Content Archive

We've Made It To the End of the Alphabet - Zurich is HERE! That means its also time for your Developer Advocates to kick off our season of content diving deep into all of the new features and enhancements targeting admins and developers alike. The...

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Zurich

Featured ServiceNow Foundation Videos

CORE FOUNDATIONS Audience: Everyone getting started on the ServiceNow platform Total Videos: 6 videos (~25 minutes total) Purpose: Essential platform concepts, security fundamentals, and resource navigation Video 1 What is ServiceNow & Where Do...

Article

Featured Explain Value

To be a true Champion, start by inspiring your peers and leaders to see the value of ServiceNow. Help them understand its benefits and get them excited about using the platform, setting everyone up for success. ....................................

Article

Featured Want to build your own KCS Program Metrics Dashboard in Performance Analytics? Here's how!

Using Performance Analytics, you can create a KCS Program Metrics dashboard. Providing monthly information from the knowledge bases useful to knowledge creators and their managers, it shows data related to the status and creation of knowledge, useful...

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Knowledge Management

Ask Claude Code anything and perform any request on your PDI instance

If you work with PDIs and spend time clicking through lists, filters, and related records, or writing GlideRecord scripts just to check that your code did what it was supposed to, you might find this useful:ServiceNow Pocket Admin is an MCP server th...

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How to create custom Record Attachment sidebar option like SOW Attachment in the sidebar?

I am very new to UI Builder and have been tasked with creating a sidebar option that will allow the fulfiller to see all attachments relating to a catalog request ticket. In the core UI, we created a custom related list that allowed staff to view all...

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Deactivating New UI action on change request related list under sn_recovery_event table

Hi,I have a requirement to deactivate New UI action under change request related list on sn_recovery_event table.I am not able to find source for new button .How can I achieve this?

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Auto populate Assignment group based on Short description using Predictive Intelligence

If you are looking to populate the Assignment group based on the old short descriptions and descriptions. This article will help you with complete steps. Note: Predictive Intelligence solutions can not train on PDI. Plugin required: Predictive Intel...

Article
Instance Configuration
Scripting and Coding

Best way to trigger notification to specific list of groups(i.e, 100+)

Hi all, what is the best way to trigger notification to specific groups. I have a custom notification ' Assigned to' Agent and we need this for only few groups (around 130+). This list may alter in future. What would be the best way?Currently I am tr...

Question

Auto-Label Blocked Stories in Agile Visual Task Board (VTB)

Hi everyone, When working in Agile, visibility into blocked stories is critical for sprint tracking and quick resolution. By default, stories marked as Blocked in ServiceNow do not automatically reflect on the Visual Task Board (VTB). In...

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How can I clone the OOTB Coral Theme?

We want to use our company colors and it turns out the Coral theme is extremely close to the company's standard colors. It would be much easier for us to clone the Coral theme and make adjustments where needed. I can't find any instructions for clo...

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ServiceNow Partner - Inabia Solutions & Consulting is Hiring

Inabia Solutions and Consulting is hiring! We are looking to fill a number of roles on our project teams with the following skills. U.S. Opportunities:Sr. ServiceNow Solutions Architect - Telecom/OMT (Remote)ServiceNow Developer - Telecom/OMT (Remo...

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Contract Jobs
Fixed Price
Full-Time

For Workflow checkout and Publish option is not showing

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Public Catalog - Doesn't show the list of records in reference field.

Hello, I have build a catalog which is accessible by public (anyone - logged in or not).Fields are visible but there is a field which is referenced to User Table [sys_user], but it is not showing the list of records.So, basically when record gets sub...

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Issue with Import Update Set from XML functionality

I am trying to upload update set using Import Update Set from XML functionality. I am selecting XML file, and clicking upload. After that, seeing nothing. Neither I am able to find anywhere this activity in list of Retrieved Update Sets. How to previ...

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Scoped App Development

table-api-not-returning-response-when-z-is-included-in-timestamp

The api/now/v1/table API does not return any results when the sys_updated_on filter includes a trailing Z, even though the timestamps are sent in correct UTC format. For example, no records are returned for the following filter:sys_updated_on>2026-01...

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Resolved! Need Help with Platform Analytics Task Validation

Hi all, I’m working on the Platform Analytics Task, but it keeps failing validation despite multiple attempts. I’ve carefully followed the task instructions and recreated the dashboard and chart to match the example image at the end of the task. The ...

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ServiceNow AI Agents as of Zurich Patch 5

The ServiceNow AI Agents ecosystem keeps expanding This snapshot (taken at Zurich Patch 5) shows a significant expansion. The overview slide includes all agents built on the Now Assist AI Agents framework In case you want to try them yourself, the ...

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/table api not returning response when `Z` is included in filter datetime

The api/now/v1/table API does not return any results when the sys_updated_on filter includes a trailing Z, even though the datetimes are sent in correct UTC format. For example, no records are returned for the following filter:sys_updated_on>2026-01-...

Question