Connect

Featured Announcing Community Week 2025: Celebrating the Spirit of Community and the Power of AI

We’re thrilled to announce Community Week 2025! Community Week is a free, week-long, virtual celebration of the ServiceNow Community, happening right here on the Community website from November 3–7! This is your time to learn, connect, and be ...

blog

Featured CTA Series The Journey from Code to Strategy - Part 1

The Structure of the Program: The program spanned 12 weeks, with weekly live sessions every Friday for two hours. Depending on the number of groups in the cohort, the chance to present in a live session varied. Within the larger cohort, we were divid...

blog
Architect

Featured Zurich Content Archive

We've Made It To the End of the Alphabet - Zurich is HERE! That means its also time for your Developer Advocates to kick off our season of content diving deep into all of the new features and enhancements targeting admins and developers alike. The...

blog
Zurich

Featured 迷わないAI導入！トレーニング×Impact活用術

ServiceNow AIを活用したいけれど、「何からはじめれば良いのか」「どのように進めればいいのか」お悩みの方は多いのではないでしょうか？今回は、AI導入に必要な初期プロセスを Step1学ぶ → Step2深める → Step3体験するの3ステップに体系化しAI導入にご活用いただけるトレーニングとImpactサービスをご紹介します！ Step 1: オンデマンドトレーニングで基礎を習得まずは、基礎知識の習得が必要不可欠です！Step1として、ServiceNow AIの基礎知識を...

blog
Accelerators
ServiceNow Impact
ServiceNow University
トレーニング・認定資格

Featured Integration Design - How to choose the best pattern to integrate ServiceNow with other systems

In the world of ServiceNow, seamless integration is key to achieving operational efficiency and driving digital transformation. However, as ServiceNow offers many integration possibilities with third-party systems, this article aims to guide you thro...

blog
Architect

First post

Hi everyone,This is my first post here on the ServiceNow Community. I'm just getting started with the platform and looking forward to learning, sharing, and connecting with others. Any tips or resources for beginners are very welcome!

Question

I am not able to save the sub flow after setting a variable with set sub flow output action ??

End of the flow I am setting a sub flow output value using the set sub flow output action. The moment I done this and tried to publish the error message its throwing is "com.glide.flow_design.action.model.flowdesignparameter.getname()" because "flowd...

Question

Instance Hibernating

I have a dev instance and we would want to keep that instance alive forever - like prevent it from hibernating or taken away. I had written a lambda executable script in AWS Lambda that runs every 12 hrs where it creates a ticket each time and delete...

Question

Rich text window not showing under "Rich Text Label" type variable in catalog item

Hello experts,I have created a variable with type "Rich Text Label", which is appearing under "Questions" as just "Rich text", no window available for typing the text.Any idea or input is greatly appreciated.Thank you.--abrouf

Question

How to Keep a Dev Instance from Hibernating Permanently?

I have a ServiceNow dev instance that I want to keep alive forever , without it going into hibernation. I even tried using an AWS Lambda script that runs every 12 hours to create and delete a ticket to simulate activity, but the instance still hibern...

Question

First post

Hi everyone, this is my first time posting a question here!

Question

Reporting on a specific flow step

We're starting to utilize the MS AD Spoke via flow actions, curious if we can report on it specifically. I'd like to be able to use a dashboard to display a count of how many times a specific action and flow occurred, as well as a success/failure cou...

Question

Wait for Condition in flow designer for multiple tasks

Hi Team, I created a new flow designer and added the "Do the following in Parallel" to create 3 catalog tasks.Now my requirement is to "wait for a condition"; if any catalog task state changes to WIP, the parent RITM state changes to WIP.Then add one...

Question

I can't log into ServiceNow University

Hi. When ever I try to log into ServiceNow University it gets stuck in an endless cycle of logging in and getting redirected back to the homepage. I get through username, password, and authenticator before it starts flipping back and forth. It doesn'...

Question

Custom filter in Performance Analytics

Hello all, I’ve built a Performance Analytics report that calculates an outage percentage on the Outage table (Outage duration < 4 hours / Total outages). The calculation itself is working correctly, and I’m currently displaying the results by quarte...

Question

Why Work Note is Showing from User and Not Admin

As part of a script of a business rule, we are adding a journal entry using the system administrator account. This has been working for years without issue, but lately the work note is showing as authored by the person that performed the triggering a...

Question

Purchasing Voucher(s) for a Third Party

I've read over all of the existing KBs and docs but none quite support the solution I'm looking for.Let's say I'm mentoring someone who doesn't work for a Partner Organization, outside of my own organization. To support their learning, I want to spon...

Question

List of CIs that do not start with Generic

Hello, I have a requirement to exclude CIs where the name starts with "Generic" on a field that references the cmdb. Has anyone successfully used "NOT STARTSWITH" in an encoded query? If there is another alternative, I'd appreciate any ideas. Than...

Question

Understanding Time-Limited Roles in ServiceNow

Giving permanent roles for short-term tasks increases security risk and leads to role sprawl. This is exactly where Time-Limited Roles in ServiceNow come into play. What Are Time-Limited Roles? Time-Limited Roles allow administrators to assign a ro...

blog
Best Practices
Delegated Development
Script Debugger
Service Creator
Upgrades and Patches

CSA additional resources

Hi there!System Admin in the making. Which additional resources would you recommend for the CSA exam. Already taking the SNAF + reading the e-book. Even following Knewget in youtube, which is really helpful to grasp concepts. Do you know any other re...

Question