Connect

Featured NEW: Official Practice Tests Now Available for CIS-CSM and CIS-CMDB

Hi Community, We're excited to share that ServiceNow University has partnered with MeasureUp to bring you the first official practice tests for ServiceNow certifications. What you get: Realistic, exam-aligned questionsDetailed explanations for ev...

blog

Featured More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here!

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here! Last year, you showed us what was possible with the power of Build Agent. The apps you created, the prompts you shared, and the ideas you brought to life using Build Agent insp...

blog

Featured 【Knowledge26レポート】#1 - Knowledge26の会場でServiceNow認定試験を受験する方法

Knowledge26の会場でServiceNow認定試験を受験する方法 — 予約から当日まで完全ガイドこんにちは、妹尾（linkedin：妹尾進吉 (Senoo Shinkichi)）です。 Knowledge26 CreatorCon レポーターとしてお届けするレポート第1弾。今回はKnowledge26の会場で認定試験を受験するためのガイドです。受験予約の手順を、実際の画面キャプチャ付きでまとめました。 ※ 現地受験にはKnowledge26への参加登録が必須です。現地受験のメリット...

blog
ServiceNow University
トレーニング・認定資格

Featured Integration Design - How to choose the best pattern to integrate ServiceNow with other systems

Every ServiceNow implementation eventually faces a critical integration design decision: which pattern to use when connecting the platform to external systems. ServiceNow offers dozens of integration patterns, from Integration Hub Spokes to Zero Copy...

blog
Architect

Featured Go-Lives and Beyond

Keep the conversation going by sharing your organization’s ServiceNow journey, hosting/attending recurring events, and cultivating a community of internal Champions. ................................................................................

Article

NASSCOMCSA - is this voucher code still valid in 2026

Dear All, NASSCOMCSA - Is this voucher code still valid in 2026

Question

Hyperscaler: ServiceNow to GCP Migration

Use Case: A guide on executing the GCP Migration, focusing on strategies to minimize operational costs for the customer and methods to transition from a multi-cloud environment to a unified cloud solution. Solution: In order to implement the solut...

blog

MTTN Calculation — Incident Task Assignment Not Populating MTTN on Parent Incident

As part of the Major Incident Management implementation, we have a requirement to calculate MTTN (Mean Time to Notify) — the time between when the Major Incident group is assigned and when the first communication notification is sent by the MIM team....

Question

Parse an excel which contains list of inactive users and those users need to be removed from groups

if I have to parse an excel sheet which contains details about terminated users and that users need to be removed from multiple groups how can i achieve that. i have added excel screenshot for reference.

Question

ServiceNow University : Creating Tracks from 0 to hero program

Hi, I work with universities and we are planning to roll out a track for ServiceNow. I am just wondering if anyone were able to create a track from 0 to hero program, For example : Basic :Intermediate : Advance : Expert : University students are ...

Question

The extra "Failed update to decommissioned" task did not open for RITM000024283562

Hi @Stephen Trieu (NOW),I have did some analysis,Let me know if you have any questions.There are two conditions under which this task is generated:The two conditions are as follows:1. Pending Change ActivityYour application may not have been updated ...

Question

Resolved! Micro-Certification - Welcome to -Assessment Simulator Task 1: Personalize Your Instance - Failed -

I did what is detailed below: Task Instructions:1. Impersonate 'Platform User'.2. Set your instance preferences to show date and time formats on forms.3. Set your instance preferences to show help tips on forms. But the Validate Task is always failin...

Question

Vibe Admin

Vibe Coding is text to code.What about Vibe Admin: text to admin?Think about it: how much of your day as a ServiceNow admin is spent navigating lists, setting filters, clicking through modules, just to answer a simple question or update a few records...

Question

[Assessment Task Notes] Welcome to ServiceNow Micro-Cert: Flag and Comment on a Knowledge Article

Following on from my previous post, this is the final in a series documenting common validation errors that may be encountered in the Micro-Certification assessment simulator tasks. Rather than providing the exact solution, these notes aim to help yo...

Question

【Knowledge26レポート】#2 - Keynoteレポート — ServiceNow AI戦略の背景と行く先

こんにちは、妹尾です。LinkedIn：妹尾進吉 (Senoo Shinkichi) Knowledge26 CreatorCon レポーターとして現地からお届けする第3弾。ラスベガスの巨大なKeynote会場に足を踏み入れると、肌を刺すような空調の冷気と、数千人の参加者が発する静かな熱気が入り混じっていました。暗転したステージに光が差し込み、次なるAI時代の幕開けを告げる物語が始まります。そこで語られたのは、華々しい新機能の羅列ではありません。ServiceNowがこの1年で打ち出してき...

blog

Need to pass a custom flag in the SSO URL and ensure it is retain in redirected URL.

Current Flow:User clicks SSO URL:https://xyz.service-now.com/login_with_sso.do?glide_sso_id=056793ad3610e961fca47aba1038The system redirects the user to login screen:https://xyz.service-now.com/dc?id=abc_public_global&samlContext=au1_707894289039_bvc...

Question

Current Best Practice for CTI Integration in ITSM Without Workspace

Hello everyone.While reviewing the ServiceNow CTI documentation, I noticed that several referenced plugins and implementation approaches appear to be deprecated or scheduled for future deprecation, particularly around the legacy CTI Softphone integra...

Question

Expired articles are visible in global search

Even after the knowledge article’s Valid To date has been passed, the article is still visible to all users in the global search(Native UI). The workflow state of this article is still published, and valid to date is passed

Question

Resolved! Which of the following are not included in an Update Set

Hi,I am not sure about database changes. So, I am posting it. Please give me all the updates which are not included in an Update set. RegardsSuman P.

Question

Transfer Connect / Share App to my new email

Does anyone know how I transfer my work to my new email address? https://developer.servicenow.com/connect.do#!/share/contents/5979617_bulk_download_naming_of_update_sets?v=2&t=PRODUCT_DETAILS

Question