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Featured AI 活用を前提とした Knowledge の書き方

AI × Knowledge シリーズ AI 活用を前提としたKnowledge の書き方ナレッジ記事が AI Search に「選ばれる」かどうかは、採点の仕組みで決まります。何が評価され、何が評価されないのかを分解し、書き方だけで検索順位を上げるための観点を整理します。はじめに：最新情報は、公式ドキュメントや Release Notes で必ずご確認ください。対象読者：技術者でなくてもナレッジ記事を書く機会がある方書いた記事が「読まれない」「検索で出てこない」と感じている...

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ServiceNow AI Platform
ServiceNow Impact
使い方・活用事例

Featured ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You

ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You We're updating parts of the Community to reflect the introduction of ServiceNow Otto, our new AI experience for work. As these updates roll out, you may have ...

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Featured Save the date: now[dev] is coming to San Jose!

Save the date: now[dev] is coming to San Jose Mark your calendars: November 4–5, 2026, at the San Jose Convention Center. This is now[dev], and it's a practitioner-focused event designed around real builds: two days working side by side wit...

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Featured NEW: Official Practice Tests Now Available for CIS-CSM and CIS-CMDB

Hi Community, We're excited to share that ServiceNow University has partnered with MeasureUp to bring you the first official practice tests for ServiceNow certifications. What you get: Realistic, exam-aligned questionsDetailed explanations for ev...

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Featured ServiceNow Foundation Videos

CORE FOUNDATIONS Audience: Everyone getting started on the ServiceNow platform Total Videos: 6 videos (~25 minutes total) Purpose: Essential platform concepts, security fundamentals, and resource navigation Video 1 What is ServiceNow & Where Do...

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Major Incident Management Playbook - Resolve Activity Issue

Hi allI am unable to Resolve the Major Incident in the playbook activity. After clicking the Resolve button, nothing happens. I tried following these KBs as well, but the issue still persists. https://support.servicenow.com/kb?id=kb_article_view&sysp...

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AI 活用を前提とした Knowledge の書き方

AI × Knowledge シリーズ AI 活用を前提としたKnowledge の書き方ナレッジ記事が AI Search に「選ばれる」かどうかは、採点の仕組みで決まります。何が評価され、何が評価されないのかを分解し、書き方だけで検索順位を上げるための観点を整理します。はじめに：最新情報は、公式ドキュメントや Release Notes で必ずご確認ください。対象読者：技術者でなくてもナレッジ記事を書く機会がある方書いた記事が「読まれない」「検索で出てこない」と感じている...

blog
ServiceNow AI Platform
ServiceNow Impact
使い方・活用事例

Learning Javascript for Servicenow in 2026

Hi everyone,I am relatively new to scripting, but my goal is to become a developer on the ServiceNow platform. I am currently looking for advice on the best learning path for JavaScript.I know Chuck Tomasi's "Learn JavaScript on the Now Platform" ser...

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How can we integrate Service Now with Amazon eCommerce website. Where a user submits an request in Service Now, it should go and place an order for that item in amazon website.

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Integrations

A comment from a newbie

My servicenow world is ever increasing.

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Resolved! We are Trying to Integrate ServiceNow Dev and Test with Microsoft Teams

Hi @community I am in the process of setting this up at the moment. I have already Did the Prepublished method in Dev but Now we are looking to Promote it too Test.I know that Prepublished is limited to 1:1 mapping.I would take the approach of Self C...

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Resolved! Cannot link to GitLab

I'm working Lab 3.4.1 of the Application Development Fundamentals On Demand course and I cannot link to GitLab. It is my own personal instance. I have tried several times and keep getting this:

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Catalog Variable to RITM Requested For Mapping Issue

I have a Catalog Item with a Requested for variable. I am mapping it to the RITM Requested for field using a Workflow Run Script:current.requested_for = current.variables.requested_for;In the RITM List View, it shows the selected Requested for user c...

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New to ServiceNow: What is the best learning path to become job-ready?

Hello ServiceNow Community!My name is Oluwaseyi , and I am excited to join the community. I recently completed the "Associate AI Support Specialist" course and am eager to kickstart my journey. For someone looking to get hired, what core areas should...

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Resolved! To Revert a Field to Its Original Value

Hi AllI have a requirement and would really appreciate any help or guidance.The issue I am facing is with Scenario 2.For example, if the original Case Type is Incident:Assignment Group satisfies all 3 criteria → Case Type changes from Incident to App...

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Filter issue in knowledge Management overview

Hi all,I got two filters, Knowledge base and ownership Group.When I select any knowledge Base, ownership group filter should show groups based on knowledge base. Tried making many data filter but I can't achieve.

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Resolved! GlideDBObjectManager and GlideNumberManager

GlideDBObjectManager and GlideNumberManager are used in NumberManager(Script Include).. Please tell me how to know the contents of these two processes.

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ServiceNow Fresher Seeking Opportunities |2026 Graduated In IT| ITSM | Flow Designer | CMDB

Hi Community,I hope you are doing well.I am a ServiceNow fresher actively seeking opportunities as a ServiceNow Developer / Administrator. I have hands-on experience working on ServiceNow through freelance projects and personal implementations.I have...

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Full-Time

Ownership group not following Knowledge base

Hi all,I have a knowledge Base filter placed in knowledge management overview dashboard. And Ownership group filter also. When I select any knowledge base, the ownership group filter is not being followed. I am also pasting all the configurations fo...

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Condition in query Business rule

I have requirement where a user part of "Legal Tech Group" should see every request raised under particular category and users under "Tech queries requestor group" should only see the request where they are the requestor. This requirement is addition...

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