Don’t miss the ServiceNow Put AI to Work Summit Atlanta, happening August 25–26, 2025!    Join us at the Hilton Atlanta on August 26 for a free, action-packed day featuring hands-on demos, real-world success stories, and a preview of what’s coming in the ServiceNow product roadmap. Discover how AI is transforming work and powering innovation across industries.    During the event, you’ll experience  A visionary keynote on the future of ServiceNow and the transformative influence of AI on the industry  Breakout sessions filled with practical insights and success stories  360 Exchanges, interactive, small-group forums where customers and ServiceNow experts share outcomes, challenges, and best practices  Opportunities to network with peers and thought leaders  We’re also offering Learning Labs on August 25, a full day of hands-on workshops led by experts to help you deepen your technical skills and get even more from your ServiceNow investment.  Get ready to exchange ideas with innovators, learn something new, and discover how the world works with ServiceNow. Please let me know if you have any questions about ServiceNow Summit Atlanta.  Register here  ... View more

We regret to inform you that the Alabama SNUG event, originally scheduled for June 3, has been cancelled. However, we'd like to offer alternative options for those interested in participating:   Virtual Option: Join us virtually for the Atlanta SNUG taking place Wednesday, June 4 th , where you can still engage with the content and network with other attendees from the comfort of your own home. In-Person Option: Attend the Atlanta SNUG, June 4 th , in-person. If this works for your schedule, please register here. Details for the Atlanta SNUG are below for reference: Date: Wednesday, June 4 th Location: Topgolf Alpharetta | 10900 Westside Parkway, Alpharetta, GA 30009 Agenda: *subject to change 9:00 AM – 9:30 AM | In-Person Workshop Registration   9:30 AM – 11:30 AM | In-Person Workshop (optional): How to use Process Mining to identify process improvement opportunities 11:30 AM – 12:30 PM | SNUG Registration, Lunch, Networking 12:30 PM – 12:45 PM | Welcome & Introductions   12:45 PM – 1:15 PM | Customer Presentation: Emory Healthcare – Remedy to ServiceNow 1:15 PM – 1:45 PM | Customer Presentation: Graphic Packaging – Operational Technology Management 1:45 PM – 2:00 PM | Break   2:00 PM – 2:30 PM | ServiceNow Yokohama Overview 2:30 PM – 3:00 PM | Introduction to Workspace and the Next Experience UI Framework – Brad Tilton, ServiceNow 3:00 PM – 3:15 PM | Closing Remarks   3:30 PM – 5:30 PM | Networking Happy Hour at Topgolf (optional) We apologize for any inconvenience this may cause and appreciate your understanding. Hope to see you next week in some capacity. If you have any questions, don’t hesitate to reach out. ... View more

Hello SNUG Members!   I hope to see you at Knowledge 2025- our largest event of the year!   Join us May 6-8 at The Venetian Las Vegas for three days of unforgettable insights, training, and networking! There will be over 800 content-packed breakouts and sessions, pre-conference technical training (Now Learning), CreatorCon, and more.   Check out Event Highlights, Agenda-at-a-glance, and Agenda Builder to learn more. The closing party will be at the SPHERE and feature Gwen Stefani and Leon Bridges!   It’s not too late to register to attend.   We look forward to welcoming the SNUG community in the community area on the Expo floor! Grab your SNUG ribbon! Take part in CreatorCon Learn about ways to engage with the SNUGs! Looking to find the most coveted giveaways at Knowledge 2025? If you want one, you will have to hunt for one! For the FOURTH year, we have the SNUG glass “orb” treasure hunt!   Read about  The Treasure Hunters of Block Island in The New York Times article or see the video on CBS News! The owner of the Glass Station Studio and Gallery in Rhode Island started the “Glass Float Project” collection craze by creating and hiding glass “orbs” throughout Block Island for people to find and collect. Join us at Knowledge again this year to participate in the Treasure Hunt! We will be hiding 3 ServiceNow green orbs each day and the special multi-colored orb on the last day of the conference.   Please visit me in the community area of the Expo if you attend! I enjoy meeting SNUG members to get your first-hand feedback and ideas. We will be scanning participants who are interested in participating at SNUG events (hosting, presenting, participating as a Leader) and will follow-up with everyone who is interested following the conference.   Have questions? You can find help at the Events Help Center.   I hope to see you there!   Tracy O’Brien ServiceNow ... View more

Hello Alabama SNUG Members:   We are excited to be planning the next Alabama SNUG for this March and we are looking for customers who want to:    Present: SNUG presentations are typically 30-minutes in length - the perfect amount of time to share your best practice or share/demo an innovation! Host: Show off your company and invite peers to attend! Help plan: Consider being a  Group Leader or on the steering committee to assist with defining the agenda and priorities for the event  The SNUG Customer Participation Guide provides detailed information about various ways customers can participate in the SNUG! It also includes best practices for presenting at or hosting a SNUG event. Please reach out to christin.rhodes@servicenow.com if you are interested in hosting or presenting.    Additionally, please take a moment to complete this brief SNUG planning survey we created to gather your input on presentation and workshop topics.    Looking forward to see you all soon! ... View more